Filoxenia Hotel Tsilivi

After reading some of the reviews before going we were sceptical, first time going with a group of friends yes we did leave our partners behind 😁 we were after relaxation and a chilled time. On arrival we were given a room in the older part of the hotel a 2 room / mini apartment this was clean and spacious! I think in future we would like the newer hotel side. The service at the resort is great the staff are very friendly and helpful Both pools and pool areas were spotless and didn’t come across the broken tiles previously mentioned in other comments. We can honestly say we didn’t have a bad meal all week ! There is a lot of variety which is constantly topped up and fresh ! Don’t get me started on the dessert these were unbelievable! The beach is a short walk away and we did this often but on occasions got the hotel mini bus There is a supermarket and local bar just 5 mins away The resort is surrounded by olive trees and is lush and green One negative was noise from road but can’t hear when doors are closed in rooms, also believe aircon should come as standard and not extra charge? Would we come back definitely yes ! Thanks to all the staff that made our stay brilliant !

First off it’s nowhere near a 4* hotel,it’s a 2* but you’ll pay 10 euros per night in tourist tax. We stayed in room 107 which is in the old part of the hotel which has a continuous smell of damp as it’s on the ground level and hardly gets any sunlight.The beds are so hard you might as well sleep on the floor.The base of the 3rd bed ( which is made of fabric ) had actually been painted with gloss paint to try to hide the mould.Asked for a replacement room to the newly built section but was told the hotel was at full capacity ( it wasn’t,they just couldn’t be bothered).The cleaning lady was very efficient and friendly,in fact all the staff were excellent except a young lady on reception who wouldn’t let us change rooms or give us the password to one of the other guest wifi network.The wifi is terrible by the way as all the guests are on the same channel. The food was surprisingly very good and always found a good selection to choose from. Even though the kids should have been at school,the hotel was over run with them.Now I know the hotel manager is going to read this so I suggest you make one of the pool areas for adults only and the other pool for families and change the mattresses to softer ones,how many reviews is it going to take before you take notice?

We wanted a nice 3 day weekend away and called them to book 2 rooms, they called us back 3 times and gave us the price. We then took the ferry and drove over and when we arrived they gave us a different price which was double. We decided to stay anyway because it was late and we had our tired 2 small kids with us. There was no working wifi as they stated (needed for remote work) they rooms are literally falling apart also mold in the bathroom. The hardest bed I've ever had in a hotel and be prepared for the mosquitos as we killed over 20 of them in the room when we arrived and left with my son covered from bites even with protection. We left after the first night, just to add the reservation manager could care less about their issues. "Accidents happen she said" very disappointed

We stayed for three nights last month. We didn’t book a transfer, but got a taxi from the airport which is around 15 minutes away for €30. There are two buildings (one newer, one clearly older)and two pools, the buildings were next door to each other. Restaurant was in the old building and each pool has a bar. Room: We stayed in a deluxe double in the newer building. The room was lovely and is as shown on the hotels website. Some TV English channels and Netflix and Prime available, wine, water, fruit and toiletries provided. Extra water was added during the stay and the room was cleaned every day, towels changed once. There’s a mini fridge and safe in room along with air con which was free of charge. Towels were lovely and the bed really comfortable. The only complaint about our room(323) was that we had no view, our room literally looked onto a wall. The bathroom was also very compact and the walk in shower flooded the space every time we used it, the hotel is obviously aware, as they had a rolled up towel in front of the shower door, which did nothing, so there is obviously an issue with drainage. I literally had to stand for around 5 minutes after each shower to allow it to drain before opening the shower door! Food: We only ate breakfast and lunch in the hotel. There wasn’t a huge amount of choice and we found, especially at lunchtime that they didn’t seem to top up the food quickly, but there was always just enough to make a meal and what we had was ok. We went into Tsivili for our evening meals and drinks which was around a 20 minute walk away. Facilities: Our pool was lovely and clean, by around 9.15 all loungers were gone, but there seemed to be plenty free around the other pool. The lady on the pool bar was lovely, no cocktails, but beer, spirits, soft drinks and ice cream available. Toilets around the newer buildings pool were modern and spotless, as was the rest of the hotel and pool areas. All of the hotel staff were friendly and helpful. We asked for a late checkout as we were on an evening flight, but were told this isn’t something the hotel can provide(check in is 3pm and check out 11am) but there was a shower in the older buildings toilets. This had no door however, so you would need to shower in your swimming costume and take your hairdryer etc. Overall it was a nice stay, the 4 star rating is mainly for our room, the pool and the lovely staff, however if we had been in the older building and due to the lack of food choice I think it would have been a 3 star.

Staff very friendly! We were initially given a room in the older building, which involved going in a very old lift. There was mould to bathroom and the grout on the floor tiles was dirty, room was hot and smelt of damp. Beds very hard, difficult to sleep as it was loud with the bar music and too hot. Also near to our room was an old iron staircase, which was not safe and should not be accessible, especially to children. Thankfully staff allowed us to move to the new build and the room was clean, modern and much better. Restaurant was cramped and not relaxed there are too many tables in a small space, felt rushed and constantly having to move on seat to allow others past. Food- small choice but nice. Pool area by newer build spacious and kids loved it. Hotel is on a busy dangerous bend in a road. (See photos below also for contrast of old to new build) No cocktails, no mocktails and the funniest part was the lovely bar lady was not allowed to mix icecreams as it’s “against hotel policy” Tsvilli is beautiful but we would not stay at this hotel again.