Four Points by Sheraton Puntacana Village

We went here before for a meal and we were so impressed by the quality of the food so we thought we would say here it was so easy to book in and the room spacious and immaculately clean and the bed was so comfortable I didn’t want to get up we met the manager Desislava petkova who was so professional and very knowledgeable of where to go we had a wonderful time in the village just across the road from from the hotel back to the bar where the bar staff attentive up to our room for a great nights sleep next morning for fantastic breakfast with a great choice of cooked and fresh food and the bonus is it is minutes from the airport with the hotel having it’s own shuttle service thank you so much for looking after us I can highly recommended this hotel chris and Annette ambrose

Leidy and Mariana at the front desk were exceptionally helpful and professional. However, the gentleman who answered the phone when I called for the shuttle service to pickup me up at the airport needs more training in customer service (unfortunately, I did not get his name.) So I requested the shuttle and the gentleman informed me that it would be there in 5 minutes to pick me up. I said “great, but where exactly should I wait for the shuttle,” and he said the VIP area of the airport. He didn’t provide specific details about the vehicle so I assumed that a clearly marked shuttle with the hotel’s name or logo would be picking me up. After 30 minutes of waiting I called the hotel again to inquire about the status of the shuttle and the same gentleman answered. Again, he failed to give me details about the vehicle and assured me it would be there in 5 minutes. After waiting another 10 minutes I tried calling again but couldn’t get through, so I decided to get to the hotel on my own and not waste any more time waiting. (While waiting never did a driver get out of a vehicle to announce they were from the hotel.) The hotel is only about a mile away from the airport and thankfully I found a reliable taxi company and I arrived well at the hotel, but frustrated. This seems to be a recurring issue with this hotel. It is unfortunate and very inconsiderate to the customers, whom after a long trip, just want a reliable way to get to the hotel. I was able to take the shuttle to the airport for my returning flight. The shuttle is not clearly marked with the name or logo. This should be communicated to the customer, and given a clear description of the shuttle so one knows what to look for. I should also mention that weeks prior to my arrival I emailed the hotel directly to get more information such as specific pick-up instructions, including the shuttle stop location, shuttle schedule and meeting point upon arrival. I never received a response from the hotel, and yes I checked my spam folder and verified their email just to make sure. I resorted to messaging them and commenting on social media, I had other questions about their amenities and things to do around the area, and they didn’t respond either. I would never stay here again because of the lack of communication with the customers.

After a terrible experience at the Majestic Punta Cana (a run-down ripoff), this well-kept, friendly airport hotel came as a huge relief. It's across from an attractive walkable neighborhood with interesting shops and restaurants. Recommended!

This hotel is very conveniently located to/from the airport. The hotel offers a free shuttle that goes approximately every 20 minutes to and from the airport which is great, and just a couple of minutes drive away. The hotel itself is clean and comfortable and is situated just across the road from restaurants and bars.