Four Seasons Resort Maui at Wailea

We paid $2500+ per day for a 3 star experience. The place is overrun by corporate events: we were engulfed by bus loads of Workiva employees, Brew Brothers offsite and 2 Presidents club parties. There were weddings in addition. So paying guests are outnumbered by people on corporate boondoggles. You have to get up at 6:30am to secure a chair at the pool (ANY chair not just the good ones) there is a minimum 20 minute wait for breakfast tables, and good luck getting a dinner table. Be sure to check your chair for bird poop before sitting down. You should budget a minimum of $700 per day for food for a family of four (drinks will be extra) The resort is under construction, so the gym is a tent with no AC. There is no tennis court and the spa is not a spa. Housekeeping is spotty so check your toiletries have been replenished before you get in the shower. There was trash in the hottub, the pools are PACKED. No chairs at the adult pool but you can watch guys feel each other up if that’s your jam. My daughter was horrified to sit next to two sales guys telling each other how they love to get high when left babysitting their kids. So sad to see this gem so poorly managed. We won’t be back and we’re questioning whether four seasons should be on our list at all.

We have stayed at this property multiple times now so this review should be taken from someone who used to love this place. I used to feel so passionate about this location that my experience this time required my first trip advisor review. My pregnant wife and I just finished a stay at this FS and my goodness, father time has not been good to this property. Usually at this property food, service and views are the highlights. This trip however….the only thing worth returning for are the views. The rooms are tired, the service is poor and the food is borderline inedible. You will see glowing reviews of multiple food establishments on property but trust me, they are wrong. You will pay 2-3 hundred dollars with each meal and would be able to cook tastier pasta and get better sushi at home or your neighborhood place. How bout a mai tai? The wailea golf course mixes them better. Surely room service is hard to mess up? Think again, absolutely abysmal salad with shrimp that surely came from a bag. That’ll be another 250 dollars please! The resort is also overrun by multiple meetings and large group events, removing any sort of intimacy of the interactions with the staff. They used to remember your name and your drink order…now they leave a menu and pull up their Venmo’s for a tip. As a training location for FS worldwide, I hope this is not the standard they are teaching. Take your hard earned money down the beach to the Fairmount or over to the Ritz at Kapalua. Poor poor job Four Season, shame on you. You were killed just like that famous character in that famous show, that was filmed here. Not even a stay in the pineapple suite (we stayed in a suite) could’ve saved this trip.

As a CEO of a large law firm, downtime is crucial, especially when I am with my family. We are very fortunate to be able to travel the world and our "family time" is paramount to us. We travelled to the Four Seasons, Maui with my wife and two boys, (aged eight and six). We usually spend every spring break, island hopping in the Maldives and we are first timers in Maui. Prior to arriving in Maui, we stayed at the Four Seasons, Beverley Hills, Wiltshire. The stay there was exceptional. Therefore, we were expecting "big things" at the Four Seasons, Maui. I have the pleasure in writing this review today, (whilst I am still at the hotel and celebrating my birthday today). I could not have asked for a better way or place to be in bringing in the birthday celebrations. This hotel FAR exceeded our expectations. As residents in Dubai we have the luxury of seamless customer service and all star quality. Usually this quality of service is very hard to find worldwide. What took the Four Seasons Maui to 'that level' of exceptional is the following: (In no particular order the people / groups below took our trip to a "seven star" experience). The Kids Club THE best kids club we have ever seen our boys attend. The planned activities, professionalism of the staff and the venue is unbeatable. This kids club is super safe, super fun and super friendly. Our children have made friends for life and fostered great relationships with the team who run the place. You will NOT find a better kids club in the world that beats this one. We have been everywhere! James Muzika - Director of Rooms There are those 'Hollywood films' where you see the definition of the ultimate customer service played by a British Actor. Usually, well presented where "nothing is a problem." This gentleman (as that is what he is) is a jewel 💎 you never really see in hotels. Maybe once in a lifetime. The biggest heart and compassion you could ask for. Thank you for everything you did and still do for us. He is one of the main reasons why we would come back to the hotel. If you visit here ask for James, you will soon realise how great your trip will be. He is pure class. Daniel Rostetter - Guest Experience Manager I would say James and Daniel come 'hand in hand.' The ultimate duo. Daniel is exceptional and a seasoned pro in the hotel industry and beyond. Well presented and incredibly intelligent. Like James, he has every corner of the hotel covered and in particular he knows each guest by first names / interests. Daniel is someone you could sit with all day because he is just a great guy. Under Daniel's watch the guest experience is unforgettable. James / Daniel are rare. Lenny Frasquillo - Director of Recreation (Pool and Beach) Lenny. Pure in nature and simply wants you to have the best time. He makes himself known and spends a lot of time to make sure you have the best possible experience. He is also very well respected by his team that says a lot about his nature and testament to his personality. Everything runs smooth with him. Nohea Bachiller - Adult Pool Server In his mid 20s this guy behaves like he has been in the industry for 30 years. He is pro active, punctual and professional. He could hold down any job in the hotel biz with his eyes shut. He just "gets it" and nothing is a problem at all. You will not see someone like Nohea often, he's one of those guys who puts others first and clearly has a passion for his work. Joe Hurst This guy is regimented, a leader and all around legend. He seems to be everywhere and continuously makes himself known to make sure everything is good. He clearly is talented at what he does and makes sure everyone and everything runs perfect. He never stops working on customer care and everything at the pools / beyond is safe under his watch. Gideon Rosal He makes his role look so easy. He seems to do miles around pool and he's far from lazy. This guy does not stop. Always checking in on you and at the adult pool you're dealing with all kinds of people and personalities. He manages everyone with respect, professionalism and passion. Nothing is ever a problem with Gideon, he wants everyone to have a great time. He puts his heart and soul into his job. He is well valued by the Four Seasons guests. Felix Campos He is an 'operator.' Relentlessly working around the property making sure everyone is safe and secure. Resolving any questions and make sure everyone is having a brilliant day. He clearly is very humble and continues to support the hotel with his skill and expertise. Obviously, there are many others at the hotel whom are exceptional but the named parties above stood out for that "extra level" of service that you do not seen often. The hotel is very lucky to have these employees as they are the "oil" that keeps this hotel engine going. Nobody asked me to write a review, I wrote it because I so impressed. Best wishes, Adam

From the moment we drove onto the property until the day we departed, we had such a wonderful experience and created lifelong memories—not just for our family, but also with the Four Seasons Maui at Wailea. The warm welcome and smiles from every employee here are truly out of this world. Without a doubt, it’s a “peaceful” and happy place for a spring break. The helpful concierge, always-available front desk, attention to detail by housekeeping, dedicated restaurant servers, pool attendants who went out of their way to make our kids happy, the unique display of local artists, and the well-cared-for gardens and plants—all of these made our stay unforgettable. There are so many wonderful things to mention! Thank you, Four Seasons Maui at Wailea. We deeply appreciate everyone’s hard work and dedication in making our stay extraordinary. Mahalo.

Have been fortunate enough to stay here multiple times. It is one of the nicest resorts we have ever stayed and the best we've stayed at in Hawaii. Beautiful area with great beach and beach walk. Multiple pools with a separate adult pool which has a great view. Service is consistently good without being too intrusive. Yes it's expensive but worth the splurge.