I arrived with my partner for an event at Lapangan Renon. I do not intend to negatively affect your TripAdvisor rating, but as a fellow hotelier, I would like to point out a few areas that need attention from the Front Office Manager and Training Manager: 1. Upon check-in, we found some defects, which I did not mind, but there were many flies in the room, which were bothersome. We called the front desk, and an apology was extended, along with the option of either using a spray or moving rooms. I chose to move, but we waited quite a while before calling again, at which point the front desk informed us that they had attempted to come by but found the room on DND. Yes, we had activated DND and after couple of mins we heard a single knock, but no one showed up after we turn off the DND. Suggestion: the staff to proactively call the guest instead of just waiting. 2. We were moved to a new room, which was slightly larger than the previous room. Suggestion: The staff should explain whether this is an upgrade or simply a larger room in the same category, as it is a corner room. This way, the guest will feel that the matter is taken seriously, and it would serve as a proper service recovery. 3. In the evening, we requested a wake-up call at 4:30 AM, but we received calls at 4:10 AM and 4:55 AM by different staff members, the second wake up call asking, “Good morning, I just wanted to confirm if my colleague had already called you for the wake-up call?” Suggestion: 1. When the staff receives a request from a guest, they should repeat the order to avoid any miscommunication. 2. The staff should check the system or handover list or calling a colleague for confirmation. instead of calling the guest 4. We requested a late check-out, and we were granted an extension until 2 PM, which we appreciated. However, we received a departure call at 12 PM. This again suggests that the system should be checked, and communication within the team needs to be improved. Overall Stay: The staff are friendly, but there is a noticeable lack of training and room for improvement in communication between team members. As a hotelier, I always train my team members to ensure they update all information in the Opera system and properly hand over tasks before leaving the property. (My property uses the Opera Cloud system.)