Gaia Palace

Best experience can’t fault it. made extra special by the bar men Ani and Klaerd who made the holiday for us,completely. They were welcoming and polite and could make jokes with us all day which we really appreciated. they also made sure we were safe and well looked after.

Just retuned from a one week stay and we won’t be returning. This is no way a 5 star hotel, it’s more like a 3 star. We arrived late at night and were promptly asked to pay our tourist tax, which as this is a “5 star” hotel was 105 euros. We found our room was clean and spacious. I would say the food was as you’d expect from an all inclusive, however not for a 5 star hotel. We always found something to eat but it was very repetitive and nothing to shout home about. The drinks - the soft drinks were vile - they brought a whole new meaning to the term ‘Rola Cola’ we couldn’t drink them - they were very syrupy and flat. So we asked for a bottle of water instead. This wasn’t included with all inclusive, so we asked for a cocktail, nope couldn't have that either - there was a choice of 2 alcoholic and one mocktail available each day but only between certain hours - you had to upgrade to ultra inclusive which was an additional 25 euros each per night if you wanted bottled water, branded alcoholic and soft drinks and to use the beach bar and the comfortable beach beds. Now for the noise - out of the 7 mornings we were there I was woken by the cleaning staff shouting outside our room at 7am 6 times. Also the walls are so paper thin we could hear our next door neighbours flushing the toilet and generally just moving around their room! After complaining for the third time about the noise we were upgraded free of charge to the ultra inclusive, however the noise every morning continued. The entertainment- apart from a Greek night and a live singer one night this was none existent! During the day we for asked once to take part in an activity and this was to win a cocktail - the activity to catch a stick - you honestly couldn’t make this up. The hotel really is in the middle of nowhere so we ended up going into Kos town twice to break the week up. We ended up paying 29 euros each way in a taxi as the buses were very infrequent. The highlight of our stay was the 2 barman around the pool bar, they always served us really well and got everyone singing and dancing on an evening. If you do plan on visiting then I would definitely recommend upgrading to the ultra inclusive, however in my opinion by the time you pay for that and the tourist tax, you may as well go to a much better hotel!

been there 5 times now very clean freindly hotel pool bar staff hotel staff all freindly and happy never found a fault in the hotel...the beach bar and beach also clean and tidy the swimming pools are nice few smaller ones dotted around the hotel there is a small supermarket at the sister hotel Gaia Royal 3 minute walk. there is a bus that goes into Kos Town every Monday pick it up outside the crazy golf 20 minutes bus ride then we use to pick return bus about 1:30 at bus station. overall brilliant hotel keep it up...Andy and Rose

I've just returned from 5 nights at the Gaia Palace on an all inclusive break. Firstly my room was lovely. It overlooked one of the smaller pools and my bed was super comfortable. The room was clean and there were bath robes provided. There was a ceiling fan and air conditioning in the bedroom but no ventilation in the bathroom except for a window which opened a little (more on that later). As far as I could tell I was one of only a few British guests. The vast (VAST) majority of other guests were German and the hotel catered more towards their German guests than those of other countries. For example, all the information about tours, car hire etc, was in German. The other reviews mention barely warm food, but I don't think they convey just how bad the food at this hotel is. The roast potatoes they serve with every meal were hard, every. single. time. The pasta that wasn't eaten at lunch time was mixed with a new sauce and served at dinner. EVERYTHING was as cheap as it possibly could be, with off brand sauces and fake disgusting "Nutella." The drinks were even more terrible. "Kos Cola" was served at the bar and was the worst, most syrupy drink I have ever been served. The drinks were so bad, I walked to the little shop off site to buy drinks as even the water served was just out of the tap. My bathroom was clean(ish) and the shower got lovely and hot but as there was no ventilation, the room filled with steam quickly and the walls became drenched. The drains smelled very bad and didn't drain properly, limiting shower time to a few minutes to stop flooding of the bathroom. The sink tap only worked at its hottest setting and also the sink wouldn't drain properly. The fly screens on the bathroom window were not secure and so, when I left the window open a tiny bit many mosquitos came in and I woke up on the last morning with literally dozens of bites, all over my arms, legs and face. The location of the hotel is pretty far from everywhere. The beach, which has the most beautiful sunsets, is about a 10 minute walk from the property. The beach furniture is dated, and should you want a padded sun lounger, it is not included in the all inclusive. There is a bus that runs to Kos Town a few times a day but even right at the very end of the season these busses were full. So there is no guarantee that you would be able to get on the one you want. There was absolutely no entertainment at this hotel. The hotel does have some good points. I slept well there. What bugged me was that it claims to be a 5* when it is at best a 3* and I was in one of the nicer rooms. I don't know how it has so many great reviews, I value TripAdvisor reviews and I have relied on them all over the world. On this occasion they just aren't accurate to what the hotel was like last week. I'm usually only a positive review writer, but I thought it was important that people had an up to date review of this hotel.