Garza Blanca Resort & Spa Cancun

Garza Blanca is an upscale resort with great restaurants/food experiences. The staff are extremely respectful and go out of their way to create a welcoming experience. Leonardo, Jorge, Aldo, and Ana provided the best service to our whole family as well as recommendations for us to try. Fermin was one of the bell boys that also provided exceptional service. I highly recommend this resort experience and plan to return in the future.

Jair was polite, happy and very professional. His set ice was prompt and remembered our names. Always very jovial and courteous.

Recommended! Ocean view suites are awesome, food (dinner) especially the DAO and Hiroshi restaurants are fabulous, wonderful staff, all the amenities & facilities are new and clean. Shout-out to the suite cleaning staff - Yazuri - great job. Great family all inclusive resort x 2 as you get access to the resort next door - more choice of food! one thing to point out - if you are looking for night life/late night fun on the property - not the place, past dinner time this place is a ghost town!

Our 5 night stay at this resort was part of a three-day wedding, and while the property itself is undoubtedly beautiful and feels luxurious, the service was consistently disappointing. This was especially frustrating given the amount of money spent for what was supposed to be a relaxing vacation. We were so pleased with the private shuttle service from the airport, which was a very nice touch. Our room was excellent, and the housekeeping team did an amazing job of keeping it clean and restocked throughout our stay. The two most friendly and helpful employees we encountered were our bellmen, Fermin and another whose name began with an A; they were truly the only friendly faces we saw. Unfortunately, nearly every other interaction we had with the staff was a source of frustration. Our check-in process was a sign of things to come. After a 45-minute wait in a lounge for someone to check us in, they forgot to return our passports and told us we had to wait in another line to get our room keys activated. Be aware that reservations are required for all meals, and the chances of eating without one are low. It was disappointing to be on a strict time crunch for every meal during a vacation. Service was incredibly slow at every restaurant, with meals taking at least 2-3 hours. The food was just okay, and on almost every occasion, my husband was not even provided with silverware. The pools close early at 8:00 PM and the pool bars at 6:00 PM. The only place to hang out late-night is the rooftop bar, where service was consistently poor. On one visit, six employees were chatting behind the bar and not a single one acknowledged us for 15 minutes. Later, I waited 20 minutes for a single margarita. The staff's lack of a service-oriented mindset was shocking during the wedding itself. The bride forgot something in her room and needed a new key five minutes before the ceremony was set to begin. A staff member told her that she, the bride, would need to wait in line behind four other people to get a key. One evening we ordered a pizza and an order of fries and were told it would be a 45-minute wait. After an hour and a half, we called back and were told it would be "a few minutes." When the server finally delivered the food, they dropped it off and immediately left. We quickly discovered we had received two orders of fries and no pizza. When we tried to call the front desk, we were put on hold for five minutes despite the system saying we were the only ones on the line. We couldn’t even hang up and had to disconnect the phone line to stop the ringing. While the resort's aesthetics and beauty are undeniable, the service is extremely lacking. It was so disappointing to spend so much money on what we hoped would be a relaxing experience, only to have every interaction with staff be a long, frustrating process. The significant amount of wasted time and effort dealing with basic requests truly overshadowed the resort's beautiful appearance.

First off, we’ve stayed at many of their sister properties in other parts of Mexico, and we’ve always had great experiences. Our recent stay at Garza Blanca with our children was no exception — it was absolutely amazing. From our beautiful suite to the exceptional service, friendly wait staff, and fantastic food, everything exceeded our expectations. To top it all off, I got engaged on the beach, making the trip truly unforgettable. All of this was made so special by our concierge, Arcos & Sostenes, whom went above and beyond for us to make our stay so special . They clearly love what they do and work incredibly hard to ensure every detail is perfect. We truly felt taken care of, and all of our needs were met with genuine warmth and professionalism. We were beyond pleased with our stay and can’t recommend Garza Blanca enough.