Garza Blanca Resort & Spa Cancun

My husband, daughter, and I just returned from a week-long stay at Garza Blanca Cancun. We came under a special discounted rate for agreeing to attend the membership presentation. We were offered a Junior Suite ocean view room with two queen beds. While I fully expected (and accepted) that we would not be given a top-of-the-line room due to the very discounted nature of the promotion, I did not expect to be put into a room with an absolutely horrid location. We were assigned room 4224 which is on the 2 floor directly above Bocados Stakehouse and directly beneath the Spa. Starting at around 2:30am every night, we would hear SO MUCH NOISE from the staff cleaning the spa above. It would last for hours. We could hear the dragging of furniture across the floor above us, and even banging from what I presume was maintenance being done on the spa facilities. I was browsing social media on our 4th afternoon there and noticoed a post by the resort saying “tell us your experience staying here”. I jumped at the opportunity to post what I stated above. I didn’t expect anything to come out of it, but mainly I wanted to warn folks to net let the resort put them in the rooms below the spa (4224, 4225, 4226, 4227). Later that same evening, after we returned from dinner at Dao, I got a phone call from Guest Services. They had seen my comment and offered to move us to a new room. Not only that, the room was a 1-bedroom suite. I happily accepted it! This type of room, the ammenities that come with it and the sheer comfort provided are what I expect of the caliber of resort that Garza Blanca is. The first time my husband and I came here (Nov 2023) we came with my best friend and her husband and shared a 2-bedroom swim-up suite. It was absolutely phenomenal. After moving to the new suite during this stay, we realized that this is the type of suite we will be booking from now on, as the space provided just suits us better. I especially appreciated having an actual full dining table at which to eat. Dining on room service in the previous junior suite, which only had a small vanity ledge next to the TV was an exercise in frustration and nearly impossible for more than 1 person. I wish I had said something sooner to Guest Services revarding the awful junior suite as we only had 3 noghts in the 1bedroom suite and they were fantastic in comparison. But, nonetheless, the resort was very gracious in how they accommodated us. This was the only negative part of our trip. Everything else was absolutely fabulous. The food is wonderful at all restaurants. The drinks were all great, especially the curated drinks unique to each bar. And of course the staff were absolutely amazing. I want to especially recognize the phenomenal service we received from: Fermin (bellhop), Ada (lobby bar waitress), Fernando (pool waiter), and Erick and Martín (pool attendants). These folks went above and beyond to ensure my family enjoyed our stay to the maximum and they deserve to be recognized by Tafer for their excellence.

We had a very experienced here. We stayed for 5 days. We love all the drinks, restaurants, people who work here, they are so nice. Diego, Theodore served the best drinks ever for us. We thank for all people here for giving us a good trip, especially Martin for salad, Noel in Japanese house, the girls always make my room clean, and a lot of names but I can't remember all. Thank you again and see you guys next time.

We are members at Garza Blanca, on this trip we brought our family and friends (a party of 39) and everyone had an exceptional time. From check-in to check-out everything was wonderful. Fermin our bell boy was fantastic as was the rest of the staff too many to name. I highly recommend Garza Blanca to anyone looking for a quality and luxury stay.

Traveled with a family of 11 and stayed in one 3BR suite and one 2 BR suite. Both rooms were beautiful but the 3BR suite in particular was gorgeous and allowed our large family a place to comfortably hang out together. Our butlers, Arcos and Sostones were phenomenal and checked on us multiple times a day. They were available from 8am-11pm and any time we needed anything at all, we just messaged them through Whatsapp and it would magically get taken care of. Pools are 10/10. Large, well designed. Plentiful seating. Nice mix of quiet, relaxing areas and busier, higher energy spots. Pool service by Noe and Jorge was perfect. They checked on us constantly and were so friendly. Food was way above the average standard for all-inclusive resorts. You can clearly tell they put a lot of effort into making the service and food itself at a high-end restaurant level, and 95% of the time they achieved that goal. Room service also excellent and again well above average for all-inclusive. Only problem with dining was the night we ate at Bocados, we sat next to the kitchen and maybe the A/C was not functioning well… it was uncomfortably hot and we had to leave before dessert as a result. Other restaurants were quite comfortable considering the heat and humidity outside. Beach was not ideal, I have to be honest. Pretty from a distance so the view is still great… but a lot of seaweed despite their efforts to clean it, and rocks under the water. Sand was nice but as a result ended up spending 100% of outdoor time at the pool. Rooms 5/5 Food 5/5 Service 5/5 Pools 5/5 Beach 3/5

Wonderful staff always friendly. And helpful Fermin Bellboy was super friendly always Special thanks to the awesome activity directors Edgar and Ernesto for making all the activities a blast! They became our personal friends. I loved the Yoga and Pilates classes daily as well!!