Garza Blanca Resort & Spa Cancun

We booked our reservation online through their website but the Tafer Rewards were not applied. I immediately tried to cancel and re book but the site did not allow me to cancel. I called the next day and the person at the resort hung up on me 3 separate times! I finally called their online reservations desk and she said she will fix it for me but needs approval from the Cancun resort itself. It has been 3 weeks and it's still "pending." I am very worried this is an indication of how the trip will be when we get there. Let's hope it is not.

Everything was perfect! The food excellent and staff was 5 star!!! We thoroughly enjoyed everything the resort has to offer. Housekeeping was spectacular.The wholerrsort .We are premier members and felt so pampered all Week long. We can't wait to come back next year!

We are scheduled to check in this week and already the experience has been pretty concerning. The hotel staff never answers the phone- it just keeps ringing and ringing. All the operators I spoke to this morning (April 13) have been pretty rude and unhelpful. And they never answer their emails in a timely manner either. If the service is this poor before we even check in, I am worried about what the actual stay and experience will be like

I had an amazing time at Garza Blanca Cancún! I was referred by a co-worker, and this place did not disappoint—I’m already planning my next visit. Before arriving, I read tons of reviews, especially the negative ones, to know what to expect. Fortunately, the resort wasn’t too crowded. Check-in and check-out were smooth, taking just 10–15 minutes. The pools were fantastic—so clean, with a variety of options and activities. I especially loved the daily aqua Zumba and the hammocks suspended over the water. Each morning, I went down early to reserve chairs by the pool. I was able to step away for breakfast or run back to the room without worrying about losing my spot. While the concierge did try to invite me to a timeshare breakfast, they were still super helpful with other requests, like booking spa treatments, even after I declined. The service was top-notch. Every staff member I encountered was friendly, warm, and attentive. Now let’s talk about the spa—out of this world. I’m from NYC and lived in LA for 10 years, so I’ve had my share of amazing spa experiences, but this was truly one of the best. The hydrotherapy circuit included with any treatment puts your mind and body in such a relaxed state, making the massage even more effective. I felt completely rejuvenated from start to finish. I ended up going twice during our six-day trip—it was that good. Before our trip, I canceled two separate reservations to consolidate into a two-bedroom suite. Their reservationist recommended this and assured me I’d be refunded within 14–21 days. To my surprise, the refund was processed within just 3–5 days of my call. The rooms were spotless and functional, always smelling amazing after being cleaned. The beds were super comfortable, and the spacious balconies with hammocks were such a nice touch—perfect for unwinding. The beach was too rocky to swim and feel safe. Luckily the pools were great for us, but if you are a big beach person, I wouldn’t recommend this resort. The food was great, especially for an all-inclusive. Highlights include: Dao: My absolute favorite. Incredible dishes, signature cocktails, and delicious desserts. I’d eat here regularly if it were in my city. Gourmet Hall (breakfast buffet): Fresh, tasty, and a daily favorite for us. Davino: Solid overall. The truffle mushroom sauce was flavorful, though the hard rock ravioli was a miss. Hiroshi: A letdown for a sushi lover. We ordered the toro (at an extra cost)—while the fish quality was good, the cut was too thick, and the rice had inconsistent texture. Steakhouse: Decent, but not memorable. Blanca Blue: We only got to enjoy lunch here on our first day, but it was delicious! We had the guacamole, beef tenderloin, burrata salad, Caesar salad, and the kids’ Alfredo. Everything was flavorful and beautifully presented. I’ll definitely be booking a dinner reservation here next time. Poolside service: Great for casual bites. The guacamole, veggie quesadillas, and fish tacos were my go-tos. My husband loved the smash burger and wings. Overall, I loved this resort. Excited to return soon.

I rated this 2 stars because the one redeeming quality was that the rooms are beautiful and spacious with a nice balcony. Otherwise, I have rarely ever experienced such inconsistency in service, anywhere. Staying for 4 nights, all - inclusive was not cheap, but we thought it would be worth the expense. The minute you check-in, you’re aggressively badgered by the concierge to sit through a timeshare (or in their words, a “member” breakfast). When you say you’re not interested, the mood changes drastically. We were heckled by concierge MULTIPLE times throughout our day about attending the breakfast, whether at the pool, walking through the lobby, which of course we mentioned multiple times that we were not interested. The luxury of an all-inclusive is that I don’t have to worry about purchases. I don’t want cheesy sales pitches, I don’t want to feel like I am being hunted by sales people. Then as soon as we sat down to our first lunch after checking in, we are handed a menu where half of the cocktails on the menu we were told we’re not part of our package and would be an additional cost. This happened ever. single. time we sat somewhere to eat. The wait staff tried to sell us things that were not included in our “all-inclusive” package. It cheapened the whole experience for us. I would 0/10 recommend this place. It was so consistently uncomfortable. The staff in some spots are amazing, and in others they could not care less about you. The beach is so incredibly rocky, we chose Cancun over Vallarta or Cabo bc of its beautiful beaches. We didn’t get to sit at the beach once on this trip. Just overall so deeply disappointed. I haven’t even mentioned how utterly terrible the food is, but…. I think I’ve made my point. Do not recommend.