Generations Riviera Maya by Karisma

We went to Generations in February and July of this year and our experiences were awesome! Beautiful setting, excellent service, and a great time had by all. Our butler service from Luiz, Gerardo, and Israel was top notch (my kids especially love Luiz and were excited to see him again on our 2nd trip). Relaxing massages, quality meals, hours of pool and beach time... just wonderful all around. Friends and family who traveled with us agree. We've already booked another trip back!

The service at Generations was wonderful. I would like to thank my butlers Luna, Diego, and Ervin. They were very responsive, and wonderful to talk to. If one wasn’t available, they told me who would take care of my request. The rooms were well maintained, and I appreciate the evening turn down service. The rooms all have shared pools per wing which was a great way to relax. The resort was very kid friendly with plenty for them the enjoy. It is really not for a quiet adult relaxation due to the number of families, but the private (ish) pool does compensate, and access to the El Dorado adults only pools. You also have access to the El Dorado restaurants next door, but that is adult only. I would do this resort again with my grandkids, nieces and nephews.

We visit Generations a couple of times a year, and each visit continues to impress us. Our butler team—Eddie, Luiz, and Diego—are simply exceptional. Their warm, friendly personalities instantly make you feel like part of the family. Eddie’s calm professionalism, Luiz’s easygoing charm, and Diego’s attentive nature—combined with their cheerful, positive attitudes—brighten every moment. They truly go above and beyond to anticipate our needs and make every stay seamless and joyful. Even when our family visits without us, they check in to make sure everyone is well cared for. Their thoughtful touches—like the Luiz Latte, Kryptonite shots, and Little Beers—make every day feel special. Beach service is top-notch. Guillermo is super friendly, thoughtful, and always one step ahead. He makes sure our balí beds are set up just right, keeps the drinks coming, and checks in throughout the day to make sure we’re comfortable. He really knows how to make you feel spoiled in the best way. José also greets us with a big smile and always offers to grab us anything we need. Both of them go out of their way to make the beach feel like our own little slice of paradise. Chef Market remains our favorite breakfast spot—Brian and Alex took wonderful care of us, however we still miss Daniel’s cheerful smile and jokes. Dinner at Jade was another standout—Tejeda provided excellent service, and the tomahawk steak was cooked to perfection. A welcomed upgrade this year was the wristbands that double as room keys—so convenient and a nice touch that enhances the relaxed vibe of the resort. Generations truly is a gem, but it’s the amazing staff who make it stand out. Our only complaint? Eventually they pick up your bags and send you to the airport—we never want to leave!

This was my first trip to Generations, and it was great! The food was excellent, especially at Habb and Palms. What really made our trip special, though, were our Butlers Luiz and Israel. Not only did they respond quickly to every question or request, they anticipated needs and reached out proactively. We especially loved that they kept a schedule of our reservations in our WhatsApp group. We can’t wait to be back in February!