Generations Riviera Maya by Karisma

Loved the size of this resort....big enough for a good selection of entertainment and dining, but not so big that it's overwhelming. Our oceanfront, swim-out room had an amazing view and we used our balcony pool multiple times a day! The resort was very clean. Every single employee was gracious, friendly, and hard-working. They really seemed happy. The rainfall shower was such a luxury. Also liked how eco-friendly the resort was. Subtracting a star for the small beach, limited shuttles to excursions, and open bathroom walls. The resort beach is very small, in length and depth before it becomes rocky. Basically, you can get up to your knees without water shoes. You do get the free option of going to Maroma Beach as part of your excursions, and that beach is beautiful and had lots of activities. Its only downside is the shuttle service. It runs only once in the morning to the beach and once in evening back to the resort. So if you're wanting the beach for just a couple of hours, you'll have to take a taxi instead. Same for Aqua Nick: only one shuttle per morning and one in afternoon, so that makes for a long day with little ones. If the resort offered more shuttle times, I'd definitely add a star. Finally, the bathroom wall doesn't go all the way to the ceiling, and the doors don't seal well, so we wished for more bathroom privacy.

Overall really disappointed in this resort. We have stayed in numerous different resorts across Cancun area and this has by far been the worst one. The beach is unusable. Covered in seaweed and just totally unkept. There’s just one giant pool.. not a whole lot to do and really not much for little kids at all. Very few restaurant options. It’s super rundown across the resort, just old, dirty, and outdated. We paid $600 a night which was extremely overpriced for what you get here. I can’t understand how this is a “5 star hotel.” We won’t ever be returning to this resort.