We have stayed in many five star resorts over the years but Gennadi Resort are an absolute credit to the five stars it boasts. The moment we arrived, in the very early hours of the morning, the "Gennadi machine" swung into action. We were met by the night team who took care of the luggage, sat us down with a glass of fizz and a cool towel, and carried out the check in details. We were then promptly taken in a buggy to our beach front pool room and shown in with a brief run through of the room as it was rather late. Waiting for us in the immaculate room were some snacks, a cake, fruit and a bottle of fizz. Such care and attention made a very good impression and we knew we had made the right choice of hotel. We knew straight away that they cared about our stay. Too many "Gennadi moments" to write down but the housekeeping team were super attentive. The dinning experiences both in the main buffet restaurant and the a'la carte lunch and dinner restaurants were amazing. We were especially pleased with the buffet, as huge care was taken to make sure that only the right amounts were available so everything was both hot and delicious. The hotel and grounds were immaculate and very well maintained. The heartbeat is always the staff and all we came in contact with didn't disappoint. The management team were always available and conducted their teams efficiently and effectively. I have personally written to the management of this wonderful hotel separately to thank them for a great stay and highlighting a few colleagues which stood out for us during our stay. In all our travelling years, I have never done this. However, such care and attention deserves something a little more than a trip advisor review! I would not hesitate in recommending this exceptional hotel and we hope to return again soon.