The GLOW Ao Nang hotel is not deserving of its 4* rating. When we booked this hotel, it was after having travelled around Phuket so we’re ready for some ‘luxury’ in a hotel. We decided to choose a superior room to treat ourselves however when we checked in, we were led to a basement room with no balcony, which was filthy and things were falling apart in the room. We decided to let reception know, who offered to move us to a balconied room on the 3rd floor - only accessible via 3 flights of spiralling narrow stairs which we had to carry our suitcases up. Whilst this room at least had a balcony and was a lovely sized room, it was also filthy and dirty. The floors can only be likened to a nightclub dance floor - so dirty your shoes stick to it. We didn’t take our shoes off the whole time when in the room, even wearing flip flops to shower in as the shower floor was covered in grime and other people’s hair. The walls were dented and scratched, wardrobe doors broken off and the shower head so caked in filth and limescale that most of the shower nozzles/jets were blocked meaning there was not enough water that could come out to wash your hair with. There was no hot water and we had no choice but to wash our hair using cups in the sink. As for the communal areas, it was also dirty, the swimming pool gets no sun at all during the day and after judging the cleanliness of the hotel rooms, chose not to eat breakfast at the hotel as if they thought the room cleanliness was up to scratch then I would hate to see what their idea of food hygiene is. The balcony doors had no lock on, which felt extremely unsafe because there was a fire escape ladder connecting all of the balconies together - meaning anyone could climb up the ladder from by the swimming pool and onto your balcony and into your room at any point during the day or night. The only positives of the hotel is that the beds were the comfiest of any that we have experienced in Thailand so far, however the bedsheets were dirty and had hair in them so we barely managed to sleep due to feeling unclean. It is also in a good location. Thankfully we only booked for 3 nights at this accommodation and we couldn’t wait to leave.