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Gran Hotel Europa

Santo Domingo, Dominican Republic
3 out of 5
Approx hotel star rating
Based on 45 reviews

1 / 45

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Official Description

A Lifestyle 4-star property in Dominican Republic, located in the center of La Ciudad Primada de América, the Colonial City of Santo Domingo. An area known for its history, monuments, shopping, restaurants and nightlife. The European hotel with minimalist design approach features 93 guestrooms (with 43 available rooms so far), divided in two historical buildings interconnected at the lobby level and the Roof Top. The 10.000 square feet terrace on the top of the building offers an incredible view of the surrounding Colonial City, Faro a Colón and the Juan Bosch bridge that connects the city to the Zona Oriental (Eastern City). Upon entering the hotel, you are welcomed by a magnificent 2-story lobby with a mezzanine overlooking the guest area, whose jungle feeling is the main attraction. The colors and the reminders to the Monstera leaves can be found all throughout the hotel, not only as art on display but also within wallcoverings, furnishings and fabrics. The Check In experience is an introduction to the Grand Hotel Europa new style created from the backdrop, reception desks, the scent that distinguishes our hotel to the hospitality and genuine service that characterizes our Dominican people. Gran Hotel Europa is located in the center of the Colonial City of Santo Domingo, a few steps from the most important historic monuments of the First City of America, surrounded by restaurants with a wide gastronomic diversity and bars that promise to keep our visitors entertained. Gran Hotel Europa has a privileged location at only 35 minutes from Las Americas International Airport and 45 minutes from Boca Chica beach, one of the main beaches in Santo Domingo. The hotel is located 500 mts from the First Cathedral of America, 300 mts from Alcázar de Colón and 4 kms from Agora Mall, one of the most important malls in Santo Domingo.

Amenities

  • TV lounge
  • Wheelchair-accessible
  • Car park
  • Wi-fi
  • Car hire
  • Transfer service
  • Airport Shuttle
  • Laundry
  • Bicycle
  • Safe
  • Cloakroom
  • Lift
  • Garden
  • Terrace
  • Luggage room
  • Clothes dryer

Room Prices & Availability

Rooms

1 / 3

Triple King Colony

Facilities

  • Wi-fi
  • Direct dial telephone
  • Shower
  • Safe
  • Hairdryer
  • Bathroom
  • Housekeeping
  • TV
  • Individually adjustable air conditioning
  • Cot on demand
* Some services shall be paid at the establishment
+ More
1 / 4

Suite Balcony Colony

Facilities

  • Wi-fi
  • Smoke detector
  • TV
  • Housekeeping
  • Bathroom
  • Balcony
  • Hairdryer
  • Safe
  • Room size (sqm)
  • Shower
* Some services shall be paid at the establishment
+ More
1 / 4

Room Inside Colony

Facilities

  • Cable TV
  • Direct dial telephone
  • Balcony
  • Bathroom
  • Hairdryer
  • Room size (sqm)
  • Wi-fi
  • Shower
  • TV
  • Smoke detector
* Some services shall be paid at the establishment
+ More
1 / 3

Room Cozy Queen

Bedroom : Queen-size bed 150-154 width (1 unit)

Facilities

  • Smoke detector
  • Direct dial telephone
  • Bathtub
  • Desk
  • Safe
  • Room size (sqm)
  • Individually adjustable air conditioning
  • Wi-fi
  • Hairdryer
  • Number of bedrooms : 1
* Some services shall be paid at the establishment
+ More
1 / 4

Room Business Comfort

Bedroom : Double bed 131-150 width (1 unit)

Facilities

  • Number of bedrooms : 1
  • Desk
  • Toiletries
  • Shower
  • Wake-up service
  • Safe
  • Hairdryer
  • Bathroom
  • Housekeeping
  • TV
* Some services shall be paid at the establishment
+ More
1 / 8

Room Bonje' Queen Superior

Bedroom : Queen-size bed 150-154 width (1 unit)

Facilities

  • Cot on demand
  • Individually adjustable air conditioning
  • TV
  • Housekeeping
  • Bathroom
  • Hairdryer
  • Safe
  • Shower
  • Desk
  • Number of bedrooms : 1
* Some services shall be paid at the establishment
+ More
1 / 3

Double Superior

Bedroom : King-size bed 150-183 width (1 unit) or Double bed 131-150 width (1 unit) or Queen-size bed 150-154 width (1 unit)

Facilities

  • Hairdryer
  • Safe
  • TV
  • Cable TV
  • Cot on demand
  • Shower
  • Individually adjustable air conditioning
  • Desk
  • Balcony
  • Direct dial telephone
* Some services shall be paid at the establishment
+ More

Double Single Use With Balcony

+ More

Double Or Twin Standard

+ More

Double Single Use Standard

+ More

Family Room Two Queen Beds

+ More

Double Single Use Superior

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Family Room Two Queen Beds

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Double Queen Size Bed

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Family Room Standard

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Family Room Superior Queen Bed

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Double Queen Size Bed

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Double Capacity 2

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Double Business

+ More

Double King Bed Non Smoking

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Double Business

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Double Or Twin Superior

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Double Or Twin Superior Queen Bed

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Room Deluxe

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Double Standard

Bedroom : King-size bed 150-183 width (1 unit) or Double bed 131-150 width (1 unit) or Queen-size bed 150-154 width (1 unit)

Facilities

  • Ironing set
  • Individually adjustable air conditioning
  • TV
  • Direct dial telephone
  • Cable TV
  • Room size (sqm)
  • Smoke detector
  • Balcony
  • Housekeeping
  • Bathroom
* Some services shall be paid at the establishment
+ More

Double Single Use Queen Size Bed

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Double Or Twin Business

+ More

Family Room King Size Bed

+ More

Double Comfort

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Double Business

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Suite One Bed

+ More

Double With Balcony

+ More

Double Or Twin With Balcony

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Double Single Use Queen Size Bed

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Double Business Queen Bed

+ More

Double Two Bedrooms

+ More

Family Room Queen Size Bed

+ More

Suite Standard

+ More

Room Economy

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Twin Two Beds

+ More

Suite Business

+ More

Double With Balcony

+ More

Single King Size Bed

+ More

Double Queen Size Bed

+ More

Suite Standard

+ More

Single Deluxe

+ More

Family Room Two Queen Beds

+ More

Double Or Twin Queen Size Bed

+ More

Double Superior Queen Bed

+ More

Double Queen Bed Non Smoking

+ More

Double With Double Bed

+ More

Family Room Two Queen Beds

+ More

Statistics & Profile

  • Year of construction : 1930
  • Year of most recent renovation : 2020
  • Total number of rooms : 43
  • Number of floors (main building) : 4
  • Number of floors (annexe) : 4
  • Single rooms : 7
  • Twin rooms : 3
  • Double rooms : 32
  • Junior suites : 1

Gran Hotel Europa is booked in hotel categories: Business hotels, Hotels with charm and Design.

Facilities

Most popular facilities

  • TV lounge
  • Wheelchair-accessible
  • Car park
  • Wi-fi
  • Car hire
  • Transfer service
  • Airport Shuttle
  • Laundry
  • Bicycle
  • Safe
  • Cloakroom
  • Lift
  • Garden
  • Terrace
  • Luggage room
  • Clothes dryer

Amenities and services

  • Wheelchair-accessible
  • Car park* 10 USD Per person/night
  • 24-hour reception
  • Check-in hour from 15:00:00 to 00:00:00
  • Check-out hour from 12:00:00
  • Late Check-out*
  • Mobile phone coverage*
  • Wi-fi
  • Local and international calls
  • Car hire*
  • Transfer service*
  • Secure parking
  • Airport Shuttle*
  • Room service
  • Laundry service*
  • Launderette*
  • Bicycle hire service*
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Cloakroom
  • Lift access
  • Supermarket
  • Shop
  • Garden
  • Terrace
  • Concierge
  • Sun terrace
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Towels and bed linen

Business

  • Conference room
  • Meeting room
  • Projector*
  • Printer*
  • Photocopier*

Restaurant service

  • Bar
  • Non-smoking area
  • Smoking area
  • Breakfast room

Entertainment

  • TV lounge
* Some services shall be paid at the establishment

Meals

  • Breakfast from 07:00:00 to 10:30:00
  • Breakfast buffet from 07:00:00 to 10:00:00
  • Continental breakfast from 07:00:00 to 10:30:00
  • Hot breakfast
  • Breakfast a la carte*

Tripadvisor Reviews

Tripadvisor traveller rating

45 reviews

Traveller rating

Excellent
22
Very good
12
Average
3
Poor
4
Terrible
4

Rating summary

Location4.9
Sleep Quality4.6
Rooms4.4
Service4.4
Value4.3
Cleanliness4.9

Recent Tripadvisor reviews

uclatraveler9

Santa Barbara, California

pretty good option

28 Feb 2025
We came here with a large group as part of a work trip. They had trouble finding our reservation, even when I showed a printed copy. It took several people quite a long time (45+ minutes) to figure it out. Then one of my colleagues was given an already occupied room. They moved her to a different room which had a broken air conditioner, so they eventually moved her to a third room. The rooms were fine. I was lucky to get a corner room with windows, but some of my colleagues got smaller windowless rooms. The bathroom was nice. The room had a very full minibar/fridge, a desk, and an iron. Breakfast was good. Every day had fruit and pastries, then the hot food changed daily- eggs, fried salami, fried cheese, mangu, boiled plantains, sausage. It's up on the covered, open-air rooftop. The location is fantastic- really easy to walk around the Zona Colonial. The street in front is narrow so if you're being dropped off by car, you either have to jump out quickly or pull around to their parking garage. The housekeepers were so sweet! They helped several of us with the very difficult-to-use air conditioners. Overall, not my favorite hotel but a solid choice if you have a large group.

darleneadeleh

 

Very bad experience

31 Jan 2025
We booked Gran Hotel Europa to travel agency and everything was paid in advance when we arive today for our second stay they told us that they don't have room for us and they will send us to another hotel. Even they told us that they will send us to a very good hotel, the hotel was not in the same range. When we arive to the hotel they told us that we have to pay because Gran Hotel Europa will pay till monday. We refuse to do that and finally they give us a room at the hotel they send us. This is unaceptable.

danrL4954UV

 

Hotel did not honor our reservation

31 Dec 2024
We were bumped out of the room which we reserved many months ago. We were given a much lesser room. Even though we stayed at this hotel every year for 2 yrs in a row (this was our 3rd visit). Such a thing is totally unacceptable.terrible experience. I wonder how Wyndham Hotels can deal with such behavior.

Tripadvisor Overview

Lifestyle property in Dominican Republic, located in the center of La Ciudad Primada de América, the Colonial City of Santo Domingo. An area known for its history, monuments, shopping, restaurants and nightlife. The hotel with minimalist design features 93 guestrooms is divided in two historical buildings interconnected at the lobby level and the Roof Top. The 10.000 square feet terrace on the top of the building offers an incredible view of the surrounding Colonial City, Faro a Colón and the Juan Bosch bridge that connects the city to the Zona Oriental (Eastern City). Our Cuisine is based on local ingredients, and a fancy but down-to-earth cocktail bar. As a lifestyle Hotel, GRAN HOTEL EUROPA is rooted in the mentality that authentic local experiences are the key to successful travel experiences, both in business and leisure. Upon entering the hotel, you are welcomed by a magnificent story lobby with a mezzanine overlooking the guest area, whose jungle feeling is the main attraction. The colors and the reminders to the Monstera leaves can be found all throughout the hotel, not only as art on display but also within wallcoverings, furnishings and fabrics. The Check In experience is an introduction to the Grand Hotel Europa new style created from the backdrop, reception desks, the scent that distinguishes our hotel to the hospitality and genuine service that characterizes our Dominican people. The design of Gran Hotel Europa highlights the local culture using a mix of rustic and modern materials, and local fabrics to create memorable experiences with a commitment to authenticity, sophistication, mastery and innovation. Our corridors, main lobby and other areas are brought to life with original paintings by Wander Matos who shows the most deep-rooted essence of the Dominican culture.

More Hotel Information

To take into account

  • Non-smoking establishment

Cards accepted

  • American Express
  • MasterCard
  • Visa
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Room

Adults
(18+)
1
Children
(0-17)
0
Children's ages at time of return