Grand Balisani Suites

Such a lovely old Bali hotel. Fab staff, sparkling pool, clean comfortable rooms with great aircon. Right on the beach next to the gorgeous Mari beach club (we couldn’t hear it in our room) and lovely little ocean view beach bars. Watch the waves while you eat a yummy breakfast. Easy walk on the beach to Seminyak or Canggu. Reasonably priced spa and restaurant.

We stayed here for 5 nights from 11 May & stayed in room 413 with a sea view & could hear the sea all night . The beach is a few metres away from the hotel boundary & close to a few restaurants right on the beach There is a big pool & a pool bar & the restaurant overlooks the pool & the beach . Our room was very big & always kept nice & clean by the friendly staff . Spacious bathroom & shower which was a challenge at times , switching between hand held shower head & main shower. There was a bar fridge , a tv , safe & wardrobe space Breakfast had quite a variety of mostly local food , not the usual bacon & eggs although you could ask for eggs . Enough fresh fruit & variety to please most The hotel is situated on the outskirts of Seminyak & it can be challenging to get into centra Seminyak as Bali traffic is really bad. Gojek is the easiest & cheapest solution . There is a walkway along the beach which goes on forever although parts were washed away in recent rains. There are plenty of bars/stalls etc along the walkway to stop & chill & enjoy the sunset In general a good old solid hotel which could do with a bit of an upgrade

We booked Balisali Suites on Booking.com; payment to be made at the hotel. At our midnight arrival we were told the price was ~4% higher despite showing the desk clerk our reservation. (The next day we contacted Booking and were told they had to honor the quoted price—the hotel refused to refund the difference.) Being shown the room, we found it warm. When I realized they did not know our arrival time, it was obvious the AC system had been running for some time. The remote setting was 16 yet it was probably 26. A maintenance man came and checked it saying it was operating at peak performance and would not get any cooler. Next, we logged into the hotel’s WiFi finding around 1.3 mb speed—and then only intermittently. I called the desk and was told the IT Guy would check it out at 9 am, at the same time the AC would be fixed. At 9, no one showed. I went to speak to the manager and was told “he’s on his way.” At 12, I checked again, “he’ll be here at 3.” At 3, “he got tied up but will be here soon.” The several times we passed the front desk, we were never given any updates. The WiFi did improve to ~5mb but it was still intermittent. WE did our important online activity at the reception desk. We learned to make do with the AC by keeping window shades closed, bathroom door closed and with only minimal lighting. We were so fed up that for the next day had we been offered a free night, we would have turned it down. Breakfast was acceptable. The setting was nice but would be enhanced by trimming trees to permit greater viewing of the beach. The grounds and pool are nice. There is a public road between the hotel and beach. I did not appreciate being strung along by the manager; however, every other staff member we encountered was very nice and wanted us to have a pleasant stay. WiFi throughout the property is confusing: ~60 at the reception area, ~30 at the pool, yet ~1.6 at the restaurant which was about 15 meters from the reception area. Overall, this hotel experience was one of the worst I can ever recall having.

The rooms lovely. Breky fabulous. Service not so. I posted a postcard from reception. Paid them for a stamp and it’s four months later and still no card Alcohol at the swim up bar was poured from bottles with no labels. The suites on a whole were clean. It’s a fair way from shopping so taxi or bike is needed.