We had never been to Kos before and took a chance on this hotel based on the reviews. Our first impression was great, the hotel is set on a hillside with the majority of rooms on different levels on the hill in blocks of 6/8, there are rooms also in the main part of the hotel. It is fairly steep but we walked everywhere, there are buggies to take you around the site if needed, we had a buggy when we first arrived with our luggage and when we checked out. Briefly it comprises of the reception and main bar area, with plenty of comfy seats, a special shout out to Nico on the main bar, who looked after us well and did a sterling job being on his own most of the time. The restaurants are up at the main building. Food is ok, some nights better than others. Three pools, all suit different tastes, one quiet one, one with music and one chill one with covered beds, all have bars and served a small selection of food. Kristos on the Serenity Pool bar is another outstanding member of staff. Our room was very clean and spacious, comfy bed and pillows and a good shower, the maid came in daily. The view from our balcony and the hotel in general is stunning. The hotel has lovely well kept grounds and is beautifully clean, the staff are super friendly and helpful, we had a couple of issues and bought them up at reception and Martha on reception sorted them out for us no problem. All in all a lovely clean friendly hotel with excellent staff in lovely surroundings, a very short walk into Kardemana, we will return.