Grand Central Hotel

Yesterday I stayed at your hotel for one night, and I was very disappointed with my experience. At around 4:30 AM, while I was sleeping, I received a call on my room telephone from an unknown person. When I answered, the caller seemed to have called the wrong room. I immediately contacted the reception to ask who had called me, but no one could provide any information. The receptionist only said that I don’t know nothing else they said maybe another guest had called directly from another room. I was very upset by this situation. I have stayed in many hotels before, and usually room-to-room calls are not connected directly. In other hotels, if a guest wants to call another room, the call first goes through the operator or reception, and they confirm the guest’s identity before connecting the call. This is a 4-star hotel, yet someone was able to disturb guests during sleeping hours. What disappointed me even more was that when I asked reception for clarification, they could not explain what happened or who made the call. Overall, I am very dissatisfied with my stay and after I was complaining they contact agoda and they cancel my review link from agoda I not received all reviews is fack I not recommend this hotel

The location of Grand Central Hotel was in easy walking distance to Al Rigga Metro Station and it was easy to get taxis as well. The main entrance to the hotel has steps and a very steep ramp. This did not make access easy for anyone with walking challenges. On arrival at the hotel, it looked tired and dated. The room had a very strong stale unpleasant odour. It appears there's no smoke free rooms and the room next door was occupied by heavy smokers with the odour invading my room. The carpet had holes in it and was coming away from the walls. The lighting and air conditioning system was quite complicated with many different switches. The hairdryer was like something from a 1960's movie with no temperature or fan control rendering it useless. The noise level was totally unacceptable with constant noise throughout the night from both the salon on level 7 and the nightclubs. The man who services our rooms was very polite and did his best. Breakfast was included in our booking but it was of a very poor standard. The only fresh fruit was a very sad bowl of fruit salad. Hot water had to be requested to make tea and was provided in a tea pot. Tea and coffee were brewed on a heating device which rendered it undrinkable. The keys frequently had to be reprogrammed to open the doors. Service at reception was civil.

Very good hotel nice location

Good Staff Nice Hospitality Cleanliness standard is very good Strongly Recommended for an affordable stay in Dubai

Nice hotel.Rooms are old but still good condition. Vanessa from Reception was friendly and helpful. Concierge team need to be improve.