Grand Cettia Hotel

Where can I even begin with this amazing hotel!! My family and I first travelled here in 2016 and we have been going ever since (apart from covid times). Regardless of age this hotel simply has everything to offer from babies, toddlers, pre teens to mum and dad! And most importantly we feel safe here, the staff especially Barney, has helped us in so many ways across the years. There are activities in and around the pool daily, darts in the morning, pool in the afternoon and interactive games in the pool with floats for those that are confident swimmers. Not to mention the pool parties! The children's club has plenty to offer from time out of the sun with indoor activities to opportunities for crafting and cooking under the shade of the stage or restaurant. Cooking days allow children to make their own cookies and pizza under the supervision and support of the staff. All of the staff are so friendly and welcoming and are so polite with our growing family. Sedat, one of the cooks, remembers our daughter from when she was 2 years old and is now 11. He made her Mickey Mouse pancakes for breakfast every morning and this year carried on the tradition for our 1 and 3 year old. Barney again, welcomed our growing family with open arms and actively made an effort every single day without fail with our extremely shy 3 year old as well as juggling other families around the hotel and his job! Over the years we have only ever stayed in two different types of rooms, one smaller when we had one child and a bigger room to accommodate our three children and us. Every day they are cleaned, beds made fresh towels and toilet rolls with bins emptied. The restaurant always has a great variety of foods to choose from at meal times, rice, chips, sauces, desserts and the grill outside too! The grill and snack bar are open throughout the day for everyone with a lovely variety. We never went hungry. If you do want an all inclusive hotel where you dont feel you need to eat out then this is for you! There is also an ice cream bar open at selected times each day and night.

My favourite place to bring the grandkids and family. We have been coming to the Grand Cettia for the last 10 years. And without fail we always have the best experience. The entertainment team are phenomenal! Shout out to Barney, Potter, Denis, Lar, Harry, Amy, John. You always make the holiday fun and are always going above and beyond with activities and mini disco and bingoooo!! The staff can never do enough for you. Sebo and Yakup have made this holiday. The ice cream bar is now open 2 a day which they never used to have. Food is really good. They have 2 slides which the kids have amazing fun going down with a lifeguard. If you want a fun and relaxed then get to the grand cettia. You will not be dissatisfied. We are still here and already have plans to come back.

When I arrived at the hotel I was informed that my room was not ready and needed to be cleaned even though they were aware that the room would need to be ready upon my arrival I then spent an additional 10 minutes in the reception waiting for my room to be cleaned ready for me to unpack my things, after this time I was told my room was ready for me, when I get to the room I have a look around and was not impressed due to the room being very outdated, I head into the bathroom to see that there was marks all around the bath it looked like some had a dirty bath and not cleaned it after using it I instantly thought I’ve just paid £2500 for this room and can’t even use it take a shower in after 6 hours of travelling with my daughter, I complained to which the staff offered me to look at another room which I accepted and made it clear that I would only take the room if I was satisfied with what they offered to only then be shown a room which was smaller and had the same problems in the bath tub except this time the stains were black and orange, the staff member that showed me the room then spoke to the cleaner and asked her if she had cleaned the room to which she replied yes and then proceeded to show me the room again and when I mentioned the marks in the bath she said in her words “it’s were people smoke in the rooms and the shouldn’t” she then started scrapping at the bath tub with her nails showing me that it was the plastic of the bath and not dirt, the bath tubs in both room were clearly in need of updating as they had very noticeable rust and wear and tear on them, I refused the room to which they offered another room and said can I return after lunch about 2 o’clock to see another room I then approached the receptionist and they said the room wasn’t ready and to come back later this was extremely frustrating and annoying as I was having to leave my kids with family so I could look at these rooms, I proceeded with my day and completely forgot to go back to reception as my kids were hungry and needed my attention due to being ill with sickness contracted whilst at the hotel from the food they had eaten, I was never approached by staff after this and then made a complaint with the Tui rep and had even more issues as they were not changing the bedding or towels in my room the Tui rep spoke with them about this and he asked what he could do to help I explained that I’m not sure as the issue stands with the hotel it’s self due to the standards of cleanliness which he can’t really help with, he then said he would speak to them and have a chat about what we discussed which I was satisfied with at the time as I was hoping this would make them aware that the towels needed to be changed and it would be done however this wasn’t the case as it only got worse to the point they would just pick up the used towels which I left in a pile to be taken and receive fresh ones and fold up the dirty used towels and put them back in the bathroom and make it look like they’d been changed this was also the case for the bedding which would have stains on they would just turn it over and swap the blankets around on the beds making it look like they were clean but they were still the dirty sheets, they even stopped hoovering the room and I was left to have dirt over my feet and hair left all over the floor, I took photos of this in case I needed to show the rep however they said they didn’t need photos and it’s fair to say my experience with this hotel was not pleasant or satisfactory and I would not return to this hotel ever after this experience, I’m not the only person who experienced these issues as other family members and people staying there also had similar issues, I noticed that other family members also had more updated rooms and paid less than what I did which made me feel even less great about the whole situation and I thought to myself what have I actually paid all this money for, there was staff a staff member who made me feel very uncomfortable due to him approaching me with my daughter asking were my partner was I explained he was at home working and he replied saying that he was free on Friday as it was his day off I was completely thrown back my this comment after I already explained I had a partner he then proceed to say don’t worry about that this made me VERY UNCOMFORTABLE and I couldn’t wait to get out of the area we was eating our food after this I just felt very awkward and uncomfortable around the hotel knowing he would be there. Whilst on my stay we took a walk into the town and sat in a bar which then gave my epileptic 7 year old daughter alcohol in her drink after getting them mixed up with a kids cocktail drink the overall holiday experience was appalling and not worth the money I spent my stay was not great at all. My brother also had an electric shock off one of the arcade machine which is not fit for purpose and would fail on health and safety massively had they been in the uk

Great hotel fun for the family staff was really accommodating especially John and Dennis and Jacob great guys couldn’t do enough for us my wife needed something from the pharmacy and they took us to 3 different ones until we found what we needed

On a two week holiday at the amazing Grand Cettia Hotel – we have heen coming to this hotel since 2016 with our family and children. Waking up every morning doing the sun dance was the best. Everything from the entertainment to the food and staff was outstanding! The entertainment team truly made the holiday special, with fun daily activities such as bubble show, kids water polo, pizza making, sand painting, surf basket,surf gladiator and energetic evening shows that kept both kids and adults engaged – especially the light show but too many to list. You'll never be bored Special shoutout to Barney, Potter,Harry, Deniss, Lar, Amy, John. You truly are the best team ever! Their kids club was outstandin, also mini disco. We could also get a sunbed with no issues, the new slide were fast and on multiple times a day. One thing that stood out this year was the on site lifeguard. The food was delicious and varied, with something for everyone at each meal, from fresh local dishes to international favorites. What really made the experience unforgettable was the staff shout out to Sebo, Yakup – every single person we interacted with was friendly, helpful, and went above and beyond to make us feel welcome. And we can't forget Tony, Baris sorting out our photos. They are also done to a high spec and beautifully captured. I would highly recommend this hotel to anyone looking for a fun, family-friendly getaway in Marmaris! Outside the hotel you will find bars, shop shout out to Del Boy and restaurants Roll on next year and we haven't even left yet.