Grand Cettia Hotel

Extremely Disappointed – Jack’s Hairdressers, Grand Cettia Hotel I paid £350 for hair extensions at Jack’s Hairdressers in the Grand Cettia Hotel and I am extremely disappointed with the result. I was told the extensions would match my natural brown hair and include a subtle teal effect. Instead, the extensions fitted were jet black with harsh blonde streaks and looked nothing like what I had requested. The colour was completely wrong and did not blend with my own hair at all. The finished result looked unnatural and poorly matched. For the amount I paid, I expected a professional consultation, an accurate colour match, and a high-quality finish. Unfortunately, the final result was far below what was promised and nowhere near worth £350. When I raised my concerns, I was met with denial and no help the extensions clearly not matching my hair and not being fitted to a professional standard. I now have to visit my own hairdresser in the UK to have the extensions corrected, which will cost me even more time and money. I am extremely upset and disappointed with the entire experience and would not recommend this salon based on the service I received. I strongly advise others to ensure the colour match is exactly what they want before agreeing to proceed.

Visited for a week 29 April - 6th May 2026 with the Mrs and our boy (5). Booked a family room via Jet2 on the all inclusive basis. Room: Checked in at 2am to room 7007, one really awful sofa bed in the lounge and two single beds in the bedroom. Didn’t quite fancy being so high up with a young child either. Spoke to reception regarding what was booked and what was expected, offered room 4013 which was the same dreadful sofa bed this time in the lounge and a double bed in the bedroom. As it was directly across from the kids pool we accepted. Air con in the lounge room only. Arcade was next door probably hence why the room was vacant as the noise is pretty grim as is the noise of everyone entering the building passing our door 24/7. That being said, room was always extremely clean. Mattresses are god awful, like really bad. I didn’t sleep well at all across the week and was quite thankful to get home. Food: in all fairness you get what you pay for, the food is mostly pretty bad but you can find things to eat. Breakfast time is grim for choice on the buffet but outside there is an egg bar where you can get omelettes, fried eggs and pancakes. Lunch buffet daily is bad, we lunched via the snack bars (chips and pizza) which is fine. Dinner is a mixed bag, some nights it was really good others not so. But you do get what you pay for and it’s always hit and miss at these places. Drinks are pre-mixed rubbish as always and the spirits are very very weak. How people got drunk on them is a wonder, neither of us felt any effects of alcohol all week. But again this isn’t just this hotel, it’s the same at most all inclusive budget hotels. Oddly there is no water fountain, you can get water from the bar but you need to queue. Failing that, bottled water at these shop which is overpriced. Shop at the bottom of the hill called DelBoys is the place to go for your water. They have one ice cream bar what is only open 3 hours per day and closed all day on a Saturday. For a family holiday focused hotel that’s a bit odd. Pool area: The weather wasn’t great but obviously that’s not the fault of the hotel. The pools are Baltic cold and we quickly found that when the wee man would go in, he would be shivering cold not long after coming out. Unsure if they heat the pool during the busier season but even on the warm days this week the pool was too cold. There was always sun beds but you do notice towels being put out at 7-8am and not removed by the staff. This is pretty poor considering they have signs saying that will happen, perhaps it’s more enforced as the season progresses. We found the pool area to be pretty clean, the staff do a great job especially Ali, he’s a cracking lad. Staff: we found all the staff to be really lovely and they do work so hard. They do put up with some amount of odd behaviour from certain people and I take my hat off to them for that. Being pestered by the spa people was the only downside. Entertainment: with a 5 year old we were usually in the room by 22.00 so can’t comment on past that. Bingo was literally every night after the kids disco which was a bit boring, we didn’t join in. The kids club wasn’t great but the lady Panda is lovely and I think as the season progresses the kids club would come alive. As I say, you get what you pay for. £1100 for a week for the three of us is decent value. I genuinely wouldn’t pay much more at all, there was a family of 3 going back in September at a cost more than double what we paid…I can’t imagine why. Budget friendly and would certainly be a solid 3 star hotel. It’s not one we would return to, but one we had amok weeks holiday at.

Really great hotel, rooms are clean and spacious you get a great welcome at reception! The pool is big enough, with fun slides even as an adult! Food is food, better than a lot of the all inclusive food I have had. There’s always something for someone to eat, fresh omelette and eggs outside for breakfast with the box standard inside. Pizza and burger served through the day with chips and nuggets. Drinks are good to served from 10 am until 11 pm. We had a Turkish night and the kebabs out side were beautiful. The entertainment team though is what make this hotel even greater! Barney, Dennis and John! John was our fav!! There so funny, play with the kids and definitley entertaining! There’s alway something going on whether it’s a show, minions or games in the pool or darts! The entertainment at night is good, always mini disco and face painting. I couldn’t recommend this hotel enough especially if you have kids! Big love to John and the fellow entertainers! We will be back xoxo

We absolutely LOVE cettia hotel we’ve been 5 times in the past 3 years the entertainment team are amazing and there so much fun activities to do from water polo to water exercises and do the kids the kids club is great and they do cookie making and pizza making and movie nights. My girls love all the entertainers Barney, John, Denis, panda, harry, Amy and lar. And the night time is great, mini disco and bingo and live acts with are unreal. The food is lovely too and it’s themed every night always something different and food for everyone even fussy eaters like my littlest. I’ve never had an issue with the sunbeds and I’ve been in April may June and September . Tony the photo guy does gorgeous pics and albums so worth it and the all inclusive cocktails are delish rooks are lovely and clean we’ve had the family rooms and love the views over the pool, in the September it was my oldest birthday and they did her a birthday cake and everything was grea .. my little girl is autistic and all the staff are amazing with her and she loves them all and it’s like a little family. That’s why we come back every year even twice haha.. definitely the best value for money and I’ve ever had any issues with noisey people every has been amazing. Always right out the hotel there are plenty of shops to have a nose at you will love it here.

We loved our experience at Grand Cettia! The entertainment staff made the holiday, getting everyone involved in games. Dennis, John and Barney were amazing 🤩 location was fine, quite far back, however we loved the restaurants and shops close by, especially Sarah’s Bar! The hotel was had a very family oriented atmosphere which suited us. Rooms were cleaned everyday, and we loved the spa facilities! We had a good deal for 10 days, will definitely be back ❤️