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Grand Hotel Cancun - Managed by Kempinski

Cancun, Mexico
5 out of 5
Approx hotel star rating
Based on 4344 reviews

1 / 45

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Official Description

Explore the area from our Cancun hotel on the beach. Whether you arrive in search of perfect white sand beaches or archeological treasures underwater exploration or electric nightlife our hotel resides at the center of it all.Escape to one of the premier luxury hotels in Mexico with dramatic ocean-view rooms and enticing culinary experiences set our Cancun hotel apart from the rest. Rooms & Suites Discover a collection of 363 exquisite rooms and suites featuring sea-side or ocean front views, equipped with top-notch amenities. Each room has an ensuite bathroom with a bath, desk, safe, flat-screen TV, tea and coffee station. Check-in: 3:00 pm Check-Out: 12:00 pm (noon) Culinary Experience This Cancun hotel has six culinary experiences offering an array of distinctive flavors and 24-hour in-room dining.

Amenities

  • Fitness
  • Basketball
  • Tennis
  • Golf practice facility
  • Sauna
  • Steam bath
  • Hot tub
  • Massage
  • Spa treatments
  • Hairdressing salon
  • Beauty salon
  • Spa centre
  • Pool
  • Sun loungers
  • Parasols
  • Children playground
  • Kids’ club
  • Entertainment

Room Prices & Availability

Rooms

Double Club Seaside Double Room

Bedroom : Double bed 131-150 width (2 units)

Facilities

  • Safe
  • TV
  • Wi-fi
  • Room size (sqm) : 41
* Some services shall be paid at the establishment
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Suite Club Seaside Suite

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm) : 82
  • Safe
  • TV
  • Wi-fi
* Some services shall be paid at the establishment
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Double Club Seaside King Room

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm) : 41
  • Mini fridge
  • Safe
  • TV
  • Wi-fi
* Some services shall be paid at the establishment
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Suite Seaside Suite

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm) : 82
  • TV
  • Wi-fi
  • Safe
* Some services shall be paid at the establishment
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Double Club Seafront King Room

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm) : 41
  • Safe
  • Wi-fi
  • TV
* Some services shall be paid at the establishment
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Double Deluxe Seaside King Room

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • TV
  • Room size (sqm) : 41
  • Safe
  • Mini fridge
  • Wi-fi
* Some services shall be paid at the establishment
+ More

Double Club Seafront Double Room

Bedroom : Double bed 131-150 width (2 units)

Facilities

  • Number of bedrooms : 1
  • Room size (sqm) : 41
  • TV
  • Mini fridge
  • Safe
  • Wi-fi
* Some services shall be paid at the establishment
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Suite Club Seafront Suite

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Wi-fi
  • Room size (sqm) : 82
  • Safe
  • TV
* Some services shall be paid at the establishment
+ More

Double Deluxe Seafront King Room

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Wi-fi
  • Room size (sqm) : 41
* Some services shall be paid at the establishment
+ More

Suite The Presidential Suite

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Safe
  • Wi-fi
  • Room size (sqm) : 229
  • TV
* Some services shall be paid at the establishment
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Suite King Size Bed Ocean Front

Facilities

  • Living room : 1
  • Carpeted floors
  • Telephone in the bathroom
  • Desk
  • Wake-up service
  • Minibar
  • Turndown service
  • Direct dial telephone
  • Pay movies
  • Wheelchair-accessible
* Some services shall be paid at the establishment
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Suite Seafront Suite

Facilities

  • TV
  • Safe
  • Wi-fi
  • Room size (sqm) : 82
* Some services shall be paid at the establishment
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Suite Panoramic Suite

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm) : 82
  • TV
  • Wi-fi
  • Safe
* Some services shall be paid at the establishment
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Double Club Ocean Front

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Shower
  • Bathroom : 1
  • Housekeeping
  • Wi-fi
  • Bathtub
  • Radio
  • Bathrobes
  • Tea and coffee making facilities
  • Hairdryer
  • Pay movies
* Some services shall be paid at the establishment
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Double Deluxe Seafront Double Room

Facilities

  • Mini fridge
  • Safe
  • Wi-fi
  • Room size (sqm) : 41
  • TV
* Some services shall be paid at the establishment
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Suite The Saasil Suite

Bedroom 3: Double bed 131-150 width (2 units)
Bedroom 2: Double bed 131-150 width (1 unit)
Bedroom : Double bed 131-150 width (1 unit)

Facilities

  • Wi-fi
  • Room size (sqm) : 177
  • Number of bedrooms : 3
  • TV
  • Safe
* Some services shall be paid at the establishment
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Double Deluxe Seaside Double Room

Bedroom : Double bed 131-150 width (2 units)

Facilities

  • Wi-fi
  • Room size (sqm) : 41
* Some services shall be paid at the establishment
+ More

Double Club Ocean View

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Carpeted floors
  • Ironing set
  • Hairdryer
  • Room size (sqm) : 40
  • Cable TV
  • Centrally regulated air conditioning
  • Smoke detector
  • TV
  • Shower
  • Bathroom : 1
* Some services shall be paid at the establishment
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Bed In Dormitory Club

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Triple Three Bedrooms

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Room With Balcony

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Double Side Sea View

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Suite Club Sea View

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Room Deluxe Side Sea View

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Quadruple Ocean View Two Double Beds

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Suite Pool View

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Suite With Views

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Bed In Dormitory Sea View

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Quadruple Club Ocean Front

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Double Sea View

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Suite King Size Bed

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Suite Club Ocean View

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Double King Bed Non Smoking

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Suite Ocean View King Bed

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Double Club

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Room Deluxe Sea View

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Suite Sea View

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Double Ocean Front

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Room Deluxe With Views

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Suite Premium Sea View

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Suite One Bedroom

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Suite Ocean View With Balcony

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Double Ocean View

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Quadruple Two Double Beds Non Smoking

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Room Sea View With Balcony

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Double Premium

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Double Luxury Ocean View

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Suite Club King Bed

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Bed In Dormitory Presidential

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Twin Two Double Beds

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Suite Deluxe

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Bed In Dormitory Standard

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Suite Club Ocean Front

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Double Premium Sea View

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Double With Balcony

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Room Sea View

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Quadruple Club Ocean View

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Room Club Sea View

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Room Standard

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Double Two Double Beds Non Smoking

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Double Non Smoking

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Suite Three Bedrooms

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Double Ocean Front Two Double Beds

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Room Luxury

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Double Club Sea View

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Suite Deluxe Sea View

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Double Ocean View Two Double Beds

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Suite Club

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Suite King Bed Non Smoking

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Bed In Dormitory Club Sea View

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Double Guest Room Ocean View

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Double Guest Room King Bed

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Double Ocean Front

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Room Run Of House

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Suite Non Smoking

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Double Ocean View King Bed

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Double Standard

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Room King Size Bed

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Room Ocean View

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Statistics & Profile

  • Year of construction : 1993
  • Year of most recent renovation : 2015
  • Total number of rooms : 363
  • Number of floors (main building) : 9
  • Single rooms : 203
  • Double rooms : 112
  • Suites : 48

Grand Hotel Cancun - Managed by Kempinski is booked in hotel categories: Business hotels, Beach hotels, Hotels with spa and Family hotels.

Facilities

Most popular facilities

  • Fitness
  • Basketball
  • Tennis
  • Golf practice facility
  • Sauna
  • Steam bath
  • Hot tub
  • Massage
  • Spa treatments
  • Hairdressing salon
  • Beauty salon
  • Spa centre
  • Pool
  • Sun loungers
  • Parasols
  • Children playground
  • Kids’ club
  • Entertainment

Amenities and services

  • Wheelchair-accessible
  • Car park* 20 USD Per unit/night
  • 24-hour reception
  • Check-in hour from 15:00:00
  • Check-out hour from 12:00:00
  • Late Check-out*
  • Wi-fi* 15 USD Per unit/night
  • Local and international calls*
  • Car hire*
  • Transfer service*
  • Secure parking
  • Valet parking*
  • Airport Shuttle*
  • Room service*
  • Laundry service*
  • Medical service*
  • Babysitting service*
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • Shop*
  • Garden
  • Terrace
  • Concierge
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer
  • BBQ facilities
  • Private beach area
  • Towels and bed linen

Activities

  • Fitness*
  • Basketball
  • Tennis
  • Golf practice facility*

Health and beauty

  • Sauna
  • Steam bath
  • Hot tub
  • Massage
  • Spa treatments
  • Hairdressing salon
  • Beauty salon
  • Spa centre

Business

  • Conference room : 7
  • Meeting room
  • Projector*
  • Conference hostess
  • Printer
  • Photocopier
  • Business centre
  • Audio-visual equipment rental
  • Fax

Restaurant service

  • Café*
  • Bar*
  • Restaurant : 6
  • Non-smoking area
  • Poolside snack bar*
  • Show cooking
  • Air conditioning in Restaurant

Entertainment

  • Outdoor freshwater pool : 3
  • Sun loungers
  • Parasols
  • Children playground
  • Kids’ club
  • Entertainment programme for children*
* Some services shall be paid at the establishment

Meals

  • Breakfast
  • Breakfast buffet from 07:00:00 to 11:30:00
  • Continental breakfast
  • Hot breakfast
  • Breakfast a la carte*
  • À la carte lunch
  • À la carte dinner*
  • Special dietary options
  • Gluten-free meals
  • Vegetarian meal*

Tripadvisor Reviews

Tripadvisor traveller rating

4344 reviews

Traveller rating

Excellent
3367
Very good
569
Average
202
Poor
104
Terrible
102

Rating summary

Location4.7
Sleep Quality4.7
Rooms4.6
Service4.8
Value4.3
Cleanliness4.8

Recent Tripadvisor reviews

Bjsmart26

Kampala, Central Region

Worse Experience at a Hotel Ever!

30 Jun 2025
This was quite possibly the worst experience I have had at a supposed “5 star Hotel”. Unfortunately an unforeseen immigration issue prevented my fiancé from meeting me in Cancun so I had to alter my plans at the hotel. I arrived today (Sunday) and was greeted by the front desk staff named Aaron. I had to make an emergency modification to my reservation and Aaron directed me to call Amex for this considering I used them as my third party intermediary. After I got someone at Amex to help Aaron I put them on the phone with Aaron and he said that Amex had to call the back reservation department. Amex then called that department and after about 15 minutes of waiting Amex reported to me that they were unable to help me with my reservation because there were no managers available. I then asked Aaron about this and he said yes “I am the only one that you can talk to”. He basically sent me on a wild goose chase and wasted my time. He was extremely unprofessional, unhelpful and lacked any sort of general customer service skills. I got so fed up with the lack of service I booked at the Waldorf not to far away and had a much more pleasant experience. The limited time I wad there I saw extremely large cockroaches and stray cats everywhere. Buyer beware! Definitely not worth the money for such disgusting customer service and cleanliness!!!

Maydavid1234

Bournemouth, Dorset, England

Luxury at it’s finest

30 Jun 2025
If you’re looking for a hotel in Cancun with the charm of a traditional luxury hotel look no further it’s truly incredible. We checked in after having an unpleasant experience at the Hyatt playa del Carmen ( avoid it is shocking) we opted for the all inclusive package and don’t think we have ever experienced service like this anywhere else in the world from the quality of the food to the staff. Michelin star quality fine dining. We read a few reviews that said the hotel is tired. If you call beautiful chandeliers and marble floors tired then yes it is lol.

J3937DLpats

 

Fantastic stay. Beaches just to see.

30 Jun 2025
EXCELLENT HOTEL. Excelent service, from their reception all the way to room service, restaurants. Clean, majestic. The breakfast. True spirit to serve. Amazing facilities. Get a massage it is all 100% goodness. All mony well invested. I highly recommend for people who value money towards tier one service.

tomaJ9882LO

 

Amazing Vacation

31 May 2025
If you're looking for a place where you can truly be pampered, this hotel is a perfect choice. Unlike other bustling venues, you won't find large noisy crowds or have to fight for a seat here. Instead, the hotel offers a peaceful and relaxing atmosphere, where exceptional service ensures you can unwind and enjoy your stay. The absence of blaring music allows you to soak in the soothing sounds of waves lapping against the shore of a beautiful crystal blue ocean. Dining options abound, both within the hotel and just a few minutes away, catering to every palate. Additionally, the hotel is a short 20-minute drive from the airport, making it highly accessible for a day of sun and sand. All of this comes at a reasonable price, making it an ideal choice for your next getaway.

Schmecklet

 

Kempinski Hotel Cancun May 2025

31 May 2025
Stayed at the Kempinski for a long Memorial Day weekend with my 14 year old daughter and her friend. The hotel was very accomodating to me as I really needed a connecting room and booked really late. There was a $99 charge per night for this which I thought was odd, but maybe this is the norm as I have really never had connecting rooms before. One month ago I was in Cancun and stayed at the JW Marriott so I have pretty decent current knowledge to compare the two. JW has an up on the Kempinski in terms of an updated hotel upon first arrival and updated rooms. But the Kempinski's lobby seemed much nicer and formal. My suite at the JW had a way better updated bathroom. Although the Kempinski rooms are shouting for an update, they are clean and nice. Bathroom tub was kind of odd and shower was small - but the water pressure was fine. Towels are a sure sign to me of a bad hotel vs good vs excellent 5 star. I would say they were ok? The pool area at the Kempinski was a barren wasteland - when you look at it you are not sure it is even open or if there are any guests at the hotel whatsoever. Don't worry about snagging a chair because there are a ton and only about 5 in use. That being said - plenty of chairs and the attendants are there to help set up an umbrella, so that was great. Super quiet and clean. If you are looking for a wild party you can go down the street to the hard rock hotel I guess (no thanks). JW has an up on the pools. Only had breakfast at the hotel and I ordered off menu two days and did the buffet two days. The buffet (as are all buffets in my opinion) was eh. The items I ordered off the breakfast menu were very good. JW breakfast was complete garbage. At Kempinski, you have to really fight the wait staff to let you order off the menu as they really push the buffet. I had to get really stern and fought my way to it. But the fight is worth it to get decent hot food. The gym was really good and comparable to any high end hotel I've been to. Machines were great. I really hope that the Kempinski group puts this on their list for updating. This was a great value for the money. Quiet and clean. But almost so quiet I am not sure if they are planning to close it down next week.

More Hotel Information

To take into account

  • LGTBIQ friendly
  • Identification card at arrival
  • Non-smoking establishment

Cards accepted

  • American Express
  • MasterCard
  • Visa
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Room

Adults
(18+)
1
Children
(0-17)
0
Children's ages at time of return