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Grand Hyatt Playa del Carmen Resort

Riviera Maya, Mexico
5 out of 5
Approx hotel star rating
Based on 5551 reviews

1 / 51

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Official Description

Offering 3 ocean-front outdoor pools and a spa and wellness centre with spectacular architecture resembling a Cenote, Grand Hyatt Playa del Carmen Resort is located in Mamita's Beach. This resort is 55.5 km from Cancún International Airporttional Airport. At Grand Hyatt Playa del Carmen Resort you will find 2 restaurants serving steak specialties and international cuisine, 3 bars and a fitness centre. Unique food and beverage concepts and signature offerings from our restaurants and bars, such as The Grill at 1 26 and La Cocina, will set the stage for you to enjoy the local flavors of Grand Hyatt Playa del Carmen Resort. Room Service available 24 hours. HB

Amenities

  • Diving
  • Table tennis
  • Fitness
  • Billiards
  • Bowling alley
  • Golf
  • Sauna
  • Steam bath
  • Hot tub
  • Massage
  • Spa treatments
  • Hairdressing salon
  • Beauty salon
  • Spa centre
  • Pool
  • Children’s swimming area
  • Sun loungers
  • Parasols

Room Prices & Availability

Rooms

1 / 3

Double 2 Queen Beds With Ocean Front

Bedroom : Queen-size bed 150-154 width (2 units)

Facilities

  • Number of bedrooms : 1
  • Room size (sqm)
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 5

Double 1 King Bed Swim Up With Grand Club Services

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm)
  • Balcony
  • 220V power supply
  • Number of bedrooms : 1
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 2

Suite Executive Suite King

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Number of bedrooms : 1
  • Room size (sqm)
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 4

Double 1 King Bed With Ocean View And Grand Club Services

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Number of bedrooms : 1
  • Room size (sqm)
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 2

Double 2 Queen Beds

Bedroom : Queen-size bed 150-154 width (1 unit)

Facilities

  • Room size (sqm)
  • Number of bedrooms : 1
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Ocean View Two Queen Beds

Bedroom : Queen-size bed 150-154 width (2 units)

Facilities

  • Room size (sqm)
  • Number of bedrooms : 1
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double 2 Queen Beds Swim Up With Grand Club Services

Bedroom : Queen-size bed 150-154 width (2 units)

Facilities

  • Room size (sqm)
  • Number of bedrooms : 1
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 2

Double 1 King Bed

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm)
  • Number of bedrooms : 1
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 2

Double 2 Queen Beds With Ocean View

Bedroom : Queen-size bed 150-154 width (2 units)

Facilities

  • Room size (sqm)
  • Number of bedrooms : 1
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 2

Double 1 King Bed With Grand Club Services

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm)
  • Number of bedrooms : 1
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 5

Double 1 King Bed With Ocean View

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm)
  • Number of bedrooms : 1
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 2

Room 1 King Bed With Partial View And Grand Club Services

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Number of bedrooms : 1
  • Room size (sqm)
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 3

Double 1 King Bed With Ocean Front

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Number of bedrooms : 1
  • Room size (sqm)
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room 2 Queen Beds With Partial View And Grand Club Services

Bedroom : Queen-size bed 150-154 width (2 units)

Facilities

  • Number of bedrooms : 1
  • Room size (sqm)
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 4

Double Club Ocean View

Bedroom : King-size bed 150-183 width (1 unit) or Double bed 131-150 width (1 unit)

Facilities

  • Room size (sqm)
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 2

Double 2 Queen Beds With Ada Shower

Bedroom : Queen-size bed 150-154 width (2 units)

Facilities

  • Room size (sqm)
  • Number of bedrooms : 1
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 2

Suite Plunge-Pool Suite King

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm)
  • Number of bedrooms : 1
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 3

Suite Grand Suite King

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Smoking rooms
  • Individually adjustable air conditioning
  • Hairdryer
  • Toiletries
  • TV
  • Room size (sqm)
  • Tea and coffee making facilities
  • Shower
  • Cable TV
* Some services shall be paid at the establishment
+ More
1 / 2

Suite Presidential Suite

Facilities

  • Room size (sqm)
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 2

Double 1 King Mini Pool

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Single Premium

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Ocean Front

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Premium

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Presidential

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Premier

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Economy

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Premier

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Club King Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Superior Garden View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Partial Ocean View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Superior Garden View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Club Grand

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Grand

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Club

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Executive

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Club

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Executive Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Deluxe Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Premium Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Ocean View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Queen Size Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room King Size Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Club King Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Club

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Side Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Grand

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Quadruple Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Ocean View King Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room King Size Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Standard

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Standard

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double With Views

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Ocean Front King Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Quadruple Partial Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Or Twin Premium Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double King Size Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Luxury

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Bed In Dormitory Standard

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Or Twin Superior

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Club Two Queen Beds

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Quadruple Partial Ocean View Queen Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Quadruple Ocean Front

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Premium

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Or Twin Superior Garden View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Single Economy

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Ocean View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Two Queen Beds

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room With Jacuzzi

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Club

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Single Executive

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Premium

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Garden View King Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Standard

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Single Luxury

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Garden View King Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Two Queen Beds

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Twin Two Queen Beds

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Club

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Pool View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Economy

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Pool View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite With Private Pool

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room With Views

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Sea Front

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Accessible

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Luxury Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Standard

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Luxury

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Standard

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Twin Two Double Beds

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Two Queen Beds

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Club Grand

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Club Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Ocean View Two Queen Beds

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite With Double Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Ocean Front

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite With Views

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Standard

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Or Twin Economy

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Presidential

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Pool View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Garden View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Premium Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Or Twin Premium

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Single Presidential

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room King Size Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Partial Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Standard

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Or Twin Garden View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Grand

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Executive

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Partial Ocean View King Bed

Facilities

  • Room size (sqm)
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Club

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite King Size Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Garden View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Partial Ocean View King Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Two Queen Beds

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Statistics & Profile

  • Year of construction : 2014
  • Total number of rooms : 314
  • Number of floors (main building) : 5
  • Annexe (s) : 3
  • Twin rooms : 199
  • Double rooms : 314
  • Junior suites : 28
  • Suites : 36
  • Disability-friendly rooms : 6

Grand Hyatt Playa del Carmen Resort is booked in hotel categories: Business hotels, Beach hotels, Hotels with spa, Sport hotels and Family hotels.

Facilities

Most popular facilities

  • Diving
  • Table tennis
  • Fitness
  • Billiards
  • Bowling alley
  • Golf
  • Sauna
  • Steam bath
  • Hot tub
  • Massage
  • Spa treatments
  • Hairdressing salon
  • Beauty salon
  • Spa centre
  • Pool
  • Children’s swimming area
  • Sun loungers
  • Parasols

Amenities and services

  • Wheelchair-accessible
  • Car park*
  • 24-hour reception
  • Check-in hour from 15:00:00 to 06:00:00
  • Check-out hour from 12:00:00
  • Wi-fi*
  • Car hire
  • Secure parking*
  • Valet parking*
  • Airport Shuttle*
  • Room service
  • Laundry service
  • Launderette*
  • Medical service
  • Bicycle hire service*
  • Babysitting service*
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities*
  • Lift access
  • Shop
  • Garden
  • Terrace
  • Bicycle storage
  • Concierge
  • Sun terrace
  • Gym
  • Newspapers
  • Luggage room*
  • Clothes dryer
  • Private beach area
  • Library
  • Bikes available
  • Towels and bed linen*

Activities

  • Diving*
  • Table tennis*
  • Fitness*
  • Billiards*
  • Bowling alley*
  • Golf*

Health and beauty

  • Sauna
  • Steam bath
  • Hot tub
  • Massage
  • Spa treatments
  • Hairdressing salon*
  • Beauty salon
  • Spa centre

Business

  • Conference room : 3
  • Meeting room : 6
  • Business centre
  • Fax*

Restaurant service

  • Café
  • Bar
  • Restaurant : 1
  • Non-smoking area
  • Smoking area*
  • Poolside snack bar
  • Banquet hall
  • Show cooking
  • Air conditioning in Restaurant

Entertainment

  • Indoor freshwater pool : 1
  • Outdoor freshwater pool : 4
  • Children’s swimming area : 1
  • Sun loungers
  • Parasols
  • Children playground
  • Kids’ club
  • Game room
* Some services shall be paid at the establishment

Popular Room facilities

  • Wi-fi
  • Wheelchair-accessible

Meals

  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • À la carte lunch
  • À la carte dinner
  • Snacks

Tripadvisor Reviews

Tripadvisor traveller rating

5551 reviews

Traveller rating

Excellent
3970
Very good
754
Average
374
Poor
214
Terrible
239

Rating summary

Location4.8
Sleep Quality4.4
Rooms4.6
Service4.5
Value4.2
Cleanliness4.7

Recent Tripadvisor reviews

EABS2021

Colorado Springs, El Paso County, Colorado

Newly rebranded Adults Only, didn’t disappoint

31 Oct 2025
We spent 6 nights here in a premier ocean front room. The view and room were amazing. Knowing this resort has just recently changed from a family resort to adults only, is important to note. The rooms are situated well, but need some TLC. If you plan to come to a brand new resort and stay in a newly constructed room, this is not your place (yet). That being said, we have been to so many adults only resorts that are beautiful, filled with all the high end stuff and exude luxury, this place feels so much more comfortable and welcoming. The staff has been fantastic! Everyone has been so amazing, accommodating, very much wanting guests to enjoy themselves. Staff at the premiere club were fabulous, especially Marcela ! The beach and pool staff were great, Notario was the best! But they were all great! The restaurants were a little limiting, but Yairo made sure I got exactly what I wanted every night. I can’t say one bad thing about any of the staff, they were all just great! The location is good it you are looking for some night life, it’s one block to 5th Street. We are not the go downtown every night people, but this place is perfect for those people. Overall, it’s been a great experience.

ant1750

 

Excellent Experience

31 Oct 2025
This is our first stay at Devossion and the hotel has just opened since it transitioned from a family resort to an adults only resort. The place was very much empty - maybe 40 - 60 people tops. Arrival: We arrived and quickly checked in and were taken to our room, no delays. This was quick and the people were super friendly. Location: You literally are one block off of the main strip in Playa. If you like downtown playa access this is the place for you. It was nice to be able to walk downtown in a few minutes. Room: We stayed in the ocean front room and it was very nice. The room is very spacious and the view was stunning. It’s clear they did a quick refresh as it only closed 1 month between the switch but still this was a great room. I would say it was one of the best views we have had and the 2nd largest room we have stayed in Mexico. There is some beer in the fridge but no alcoholic bottles in the room. At other locations when you pay for the upgraded room it usually comes with 2 bottles of alcohol that you can choose at check in. They cleaned the room each day and we were very happy with it. Devossion Club: The club is clearly a work in progress and is currently located in what was a penthouse room. The alcohol is basic , across this location, they need to upgrade the choices for people with club access . Every afternoon and night we went to the club and Marcela waited on us. She was excellent - super nice - huge smile . She really made the club experience excellent . Pool/ Beach: We are beach people and had a cabana all week. The service at the beach was great they even brought food to you. Notario was are primary waiter and he was excellent. Your drinks never got warm and he was quick with a drink if yours was getting low. Something I haven’t seen at other places is they asked if you wanted a single or double shot. It’s minor thing but I really appreciated it as later in the day I wanted a single shot . All the wait staff was great . The food at the pool and beach was shockingly fast; I can’t remember any place that brought food this quick. Restaurants : We are not foodies and they have limited restaurants here. My wife literally only eats plain chicken so again we can’t rate the food. I will say breakfast was disappointing as they had very limited selection . We ate lunch at the beach so no issues there . We had 2 meals at the Italian place and it was good but the menu was limited. The Grill is where we had all our dinners but 1 . We really liked the grill. Yairo was our waiter every night . After the first night Yario remembered our names and our order. Even though they didn’t have plain chicken or fries he made sure my wife had that each night. He also made sure I had what I needed. He was amazing ! Overall I would recommend this place as a great relaxing place. Really only some minor things they are clearly still working out since the transition but it was great and the staff was super nice. Everywhere we were in the facility the staff was so polite and happy to see us - really made the experience better. Well done Devossion!

ninabB7680ET

 

My Honest Review of the Newly Rebranded Devossions by Life Aqua (formerly Hyatt Playa del Carmen)

31 Oct 2025
As someone who has been coming to this hotel for years, I can truly say the staff continues to be absolutely incredible. A huge thank you to Hector, Geraldo, Daisy, and everyone at the front desk and around the resort for being so kind, accommodating, and genuinely amazing. That said, if you’re coming here expecting a true all-inclusive experience, I’d recommend thinking twice before booking. The property no longer offers the variety it once did. There’s only a buffet in the morning, and the food options at night are very limited. The Italian restaurant has a small menu and leans more toward seafood, and the grill is à la carte. The food has no flavor and and the plate options are very small. Unfortunately, the coffee shop is disappointing, and overall, the food quality lacks flavor and variety. We ended up eating off-property most days because the dining just didn’t meet expectations. After years of being loyal guests, we’ve decided we won’t be returning. Very disappointing experience.

Tripadvisor Overview

Devossion by Live Aqua is an adults-only, all-inclusive resort where moments turn into meaningful celebrations. Nestled in Playa del Carmen, it combines the elevated service and sensory refinement of Live Aqua with an inviting, joyful spirit that encourages connection and shared experience. Whether celebrating a special occasion or simply time together, guests are welcomed into a stylish setting that blends uplifting energy with relaxed sophistication. From interactive culinary events to rituals like a daily champagne toast, every detail is designed to make you feel included, appreciated, and inspired. At Devossion, celebration isn’t reserved for special occasions—it’s woven into every part of your stay as you unwind, reconnect, and savor life at your own pace.

More Hotel Information

To take into account

  • Deposit on arrival
  • Identification card at arrival
  • Non-smoking establishment*

Cards accepted

  • American Express
  • MasterCard
  • Visa
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Room

Adults
(18+)
1
Children
(0-17)
0
Children's ages at time of return