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Grand Hyatt Playa del Carmen Resort

Riviera Maya, Mexico
5 out of 5
Approx hotel star rating
Based on 5528 reviews

Official Description

Offering 3 ocean-front outdoor pools and a spa and wellness centre with spectacular architecture resembling a Cenote, Grand Hyatt Playa del Carmen Resort is located in Mamita's Beach. This resort is 55.5 km from Cancún International Airporttional Airport. At Grand Hyatt Playa del Carmen Resort you will find 2 restaurants serving steak specialties and international cuisine, 3 bars and a fitness centre. Unique food and beverage concepts and signature offerings from our restaurants and bars, such as The Grill at 1 26 and La Cocina, will set the stage for you to enjoy the local flavors of Grand Hyatt Playa del Carmen Resort. Room Service available 24 hours. HB

Amenities

  • Diving
  • Table tennis
  • Fitness
  • Billiards
  • Bowling alley
  • Golf
  • Sauna
  • Steam bath
  • Hot tub
  • Massage
  • Spa treatments
  • Hairdressing salon
  • Beauty salon
  • Spa centre
  • Pool
  • Children’s swimming area
  • Sun loungers
  • Parasols

Room Prices & Availability

Rooms

1 / 3

Double 2 Queen Beds With Ocean Front

Bedroom : Queen-size bed 150-154 width (2 units)

Facilities

  • Number of bedrooms : 1
  • Room size (sqm)
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 5

Double 1 King Bed Swim Up With Grand Club Services

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm)
  • Balcony
  • 220V power supply
  • Number of bedrooms : 1
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 2

Suite Executive Suite King

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Number of bedrooms : 1
  • Room size (sqm)
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 4

Double 1 King Bed With Ocean View And Grand Club Services

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Number of bedrooms : 1
  • Room size (sqm)
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 2

Double 2 Queen Beds

Bedroom : Queen-size bed 150-154 width (1 unit)

Facilities

  • Room size (sqm)
  • Number of bedrooms : 1
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Ocean View Two Queen Beds

Bedroom : Queen-size bed 150-154 width (2 units)

Facilities

  • Room size (sqm)
  • Number of bedrooms : 1
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double 2 Queen Beds Swim Up With Grand Club Services

Bedroom : Queen-size bed 150-154 width (2 units)

Facilities

  • Room size (sqm)
  • Number of bedrooms : 1
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 2

Double 1 King Bed

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm)
  • Number of bedrooms : 1
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 2

Double 2 Queen Beds With Ocean View

Bedroom : Queen-size bed 150-154 width (2 units)

Facilities

  • Room size (sqm)
  • Number of bedrooms : 1
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 2

Double 1 King Bed With Grand Club Services

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm)
  • Number of bedrooms : 1
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 5

Double 1 King Bed With Ocean View

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm)
  • Number of bedrooms : 1
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 2

Room 1 King Bed With Partial View And Grand Club Services

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Number of bedrooms : 1
  • Room size (sqm)
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 3

Double 1 King Bed With Ocean Front

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Number of bedrooms : 1
  • Room size (sqm)
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room 2 Queen Beds With Partial View And Grand Club Services

Bedroom : Queen-size bed 150-154 width (2 units)

Facilities

  • Number of bedrooms : 1
  • Room size (sqm)
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 4

Double Club Ocean View

Bedroom : King-size bed 150-183 width (1 unit) or Double bed 131-150 width (1 unit)

Facilities

  • Room size (sqm)
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 2

Double 2 Queen Beds With Ada Shower

Bedroom : Queen-size bed 150-154 width (2 units)

Facilities

  • Room size (sqm)
  • Number of bedrooms : 1
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 2

Suite Plunge-Pool Suite King

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm)
  • Number of bedrooms : 1
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 3

Suite Grand Suite King

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Smoking rooms
  • Individually adjustable air conditioning
  • Hairdryer
  • Toiletries
  • TV
  • Room size (sqm)
  • Tea and coffee making facilities
  • Shower
  • Cable TV
* Some services shall be paid at the establishment
+ More
1 / 2

Suite Presidential Suite

Facilities

  • Room size (sqm)
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 2

Double 1 King Mini Pool

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Single Premium

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Ocean Front

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Premium

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Presidential

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Premier

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Economy

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Premier

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Club King Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Superior Garden View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Partial Ocean View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Superior Garden View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Club Grand

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Grand

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Club

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Executive

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Club

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Executive Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Deluxe Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Premium Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Ocean View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Queen Size Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room King Size Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Club King Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Club

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Side Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Grand

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Quadruple Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Ocean View King Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room King Size Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Standard

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Standard

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double With Views

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Ocean Front King Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Quadruple Partial Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Or Twin Premium Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double King Size Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Luxury

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Bed In Dormitory Standard

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Or Twin Superior

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Club Two Queen Beds

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Quadruple Partial Ocean View Queen Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Quadruple Ocean Front

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Premium

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Or Twin Superior Garden View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Single Economy

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Ocean View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Two Queen Beds

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room With Jacuzzi

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Club

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Single Executive

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Premium

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Garden View King Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Standard

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Single Luxury

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Garden View King Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Two Queen Beds

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Twin Two Queen Beds

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Club

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Pool View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Economy

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Pool View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite With Private Pool

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room With Views

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Sea Front

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Accessible

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Luxury Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Standard

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Luxury

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Standard

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Twin Two Double Beds

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Two Queen Beds

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Club Grand

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Club Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Ocean View Two Queen Beds

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite With Double Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Ocean Front

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite With Views

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Standard

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Or Twin Economy

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Presidential

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Pool View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Garden View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Premium Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Or Twin Premium

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Single Presidential

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room King Size Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Partial Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Standard

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Or Twin Garden View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Grand

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Executive

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Partial Ocean View King Bed

Facilities

  • Room size (sqm)
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Club

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite King Size Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Garden View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Partial Ocean View King Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Two Queen Beds

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Statistics & Profile

  • Year of construction : 2014
  • Total number of rooms : 314
  • Number of floors (main building) : 5
  • Annexe (s) : 3
  • Twin rooms : 199
  • Double rooms : 314
  • Junior suites : 28
  • Suites : 36
  • Disability-friendly rooms : 6

Grand Hyatt Playa del Carmen Resort is booked in hotel categories: Business hotels, Beach hotels, Hotels with spa, Sport hotels and Family hotels.

Facilities

Most popular facilities

Amenities and services

  • Wheelchair-accessible
  • Car park*
  • 24-hour reception
  • Check-in hour from 15:00:00 to 06:00:00
  • Check-out hour from 12:00:00
  • Wi-fi*
  • Car hire
  • Secure parking*
  • Valet parking*
  • Airport Shuttle*
  • Room service
  • Laundry service
  • Launderette*
  • Medical service
  • Bicycle hire service*
  • Babysitting service*
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities*
  • Lift access
  • Shop
  • Garden
  • Terrace
  • Bicycle storage
  • Concierge
  • Sun terrace
  • Gym
  • Newspapers
  • Luggage room*
  • Clothes dryer
  • Private beach area
  • Library
  • Bikes available
  • Towels and bed linen*

Activities

  • Diving*
  • Table tennis*
  • Fitness*
  • Billiards*
  • Bowling alley*
  • Golf*

Health and beauty

  • Sauna
  • Steam bath
  • Hot tub
  • Massage
  • Spa treatments
  • Hairdressing salon*
  • Beauty salon
  • Spa centre

Business

  • Conference room : 3
  • Meeting room : 6
  • Business centre
  • Fax*

Restaurant service

  • Café
  • Bar
  • Restaurant : 1
  • Non-smoking area
  • Smoking area*
  • Poolside snack bar
  • Banquet hall
  • Show cooking
  • Air conditioning in Restaurant

Entertainment

  • Indoor freshwater pool : 1
  • Outdoor freshwater pool : 4
  • Children’s swimming area : 1
  • Sun loungers
  • Parasols
  • Children playground
  • Kids’ club
  • Game room
* Some services shall be paid at the establishment

Popular Room facilities

  • Wi-fi
  • Wheelchair-accessible

Meals

  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • À la carte lunch
  • À la carte dinner
  • Snacks

Tripadvisor Reviews

Tripadvisor traveller rating

5528 reviews

Traveller rating

Excellent
3960
Very good
749
Average
373
Poor
213
Terrible
234

Rating summary

Location4.8
Sleep Quality4.4
Rooms4.6
Service4.5
Value4.2
Cleanliness4.7

Recent Tripadvisor reviews

drewmO3069AM

 

Can't trust Hyatt

31 Jul 2025
They are lying on their website - they say they are honoring all reservations but then turning around and telling travel agents that they are all canceled. Can't trust them! Very disappointed in Hyatt for letting this happen.

E5429ETluisv

 

Horrible experience and happy ending

31 Jul 2025
I dined with my wife and mother in law at the sushi restaurant at the Gran Hyatt playa del Carmen and a wonderful waitress named Escarlet helped us with a smile even after being denied at the Grill restaurant in the same hotel (horrible experience, we were not allowed to it there even though we came at 9 and they closed at 10:30. Escarlet at the shushi restaurant was very kind and helpful even though I can imagine what it is to be at the end of your shift. Good restaurant, wonderful experience.

Fiddlinvic

New York City, New York

Loud, degenerate, zero management, ruined vacation. Will avoid EVERY Hyatt at all costs in the future.

28 Feb 2025
I write this with mixed feelings. The beauty of the site was marred by the inability to get a good night's rest. The atmosphere is way too loud at all hours, from an outdoor disco blasting an overwhelmingly loud beat outside my balcony room to a bar in the middle of the property which allows people to make tons of noise until after 11 pm. I went personally to the front desk, after calling security repeatedly, and the agent on duty told me there is nothing he can do. This property is popular for retreats and the participants were louder than mating chimpanzees after their seminars. Once we were walking along the third floor walkway and a naked couple was fliming sex visible through their open window without closing the curtains. This may have been a property next door, but it was disturbing, especially with my kids there. It took THREE DAYS to get an appointment with a hotel manager, who moved us to a different room. I lost my view and was placed close to the outdoor bar with all the noise. There were parties in the room next door. I could not wait to leave. We changed our return trip to spend 2 nights in Florida just to recover from this. Costco travel failed to provide any help, and Hyatt offered 25k points, which is nowhere near enough to compensate for the ruined vacation time and expenses. The spa did not respect boundaries and women from the staff walked into the men's changing room three times without even announcing. I felt extremely uncomfortable and upset. One good part of the property is the excellent kosher restaurant. They did give us a room for prayers but it was in a dank, mouldy basement with poor lighting and even a dead cockroach. (Which they did clean up quickly, but I shouldn't have to even report it). I will never, ever visit this hotel again, and I will think twice before ever staying at another Hyatt owned hotel.

BlessfullThxful

West Palm Beach, Florida

Best in Playa near 5th Ave

30 Jun 2025
I have no complaints at all. This resort met every expectation, professionalism and care. The breakfast buffet was the best and the view was phenomenally breathtaking Thx you for meeting our expectations. Btw, 5th Ave with all the shopping and restaurants is a quick 5min walk.

8la4

 

Grand Hyatt Playa del Carmen's superpower is it's Staff

30 Jun 2025
The location of the hotel is ideal. It's on the beach and it's a very short walk to 5th Ave. There are restaurants and shops within a short walk from the hotel. The hotel itself is nice. It could use a little refreshing in certain areas but it's clean and has all the amenities that one might expect. I stayed on the 3rd floor right over the restaurant which I think takes away from the view. Try to get a room in the middle not on either end. I'd also add that I felt very safe here as a solo traveler. There is a guard booth upon entering the property. Whenever I left in a taxi the driver would tell the guard which room I was from...I believe this was a great security measure, especially for a solo traveler. The food is OK. I really like flavorful food...kind of a foodie and will say that the food is NOT that. BUT it's decent. And there are many dining options very close to the hotel. I had club lounge access, and I believe that it is worth it because of the breakfast and happy hour access. The greatest thing about Grand Hyatt Playa Del Carmen is the Staff. They deliver exemplary customer service. Julio and Giovanni in the Breakfast area, Jesus in the Valet area, Jose at Front Desk, Anna, Marie, Marcela and Angel in the Club Lounge all made my stay so much better. They are hard workers, always greeting me with a smile and just kind people. I would go back to the hotel for them alone. Lastly, the team really helped me celebrate my birthday through decorating my room, cakes, a doll, candles and singing to me.

Tripadvisor Overview

An oceanfront resort located on a privileged stretch of white sand, facing the turquoise waters of the Mexican Caribbean and surrounded by the energy and excitement of La Quinta Avenida - Fifth Avenue - , Grand Hyatt Playa del Carmen brings guests to an intimate introduction of the Bohemian vibe of Playa del Carmen, or simply Playa, as it is locally known. With its spectacular architecture, unique outdoor dining concepts and our signature food and beverage author recipes, mixed with local flavors and fresh ingredients of the region for a memorable gastronomic experience. Located inside we find the Paseo, a large open air corridor that connects the entrance of the hotel all the way down to its iconic infinity pools, ending with its breathtaking white sanded beach and majestic turquoise waters for our guests to relax. Our two restaurants and bar are our own extension of the vibrant offerings of La Quinta Avenida.

More Hotel Information

To take into account

  • Deposit on arrival
  • Identification card at arrival
  • Non-smoking establishment*

Cards accepted

  • American Express
  • MasterCard
  • Visa

Room

Adults
(18+)
1
Children
(0-17)
0
Children's ages at time of return