While the staff was pleasant, first they did not respond to my two booking.com message request for an airport transfer, when asked for ice for the room I was told they do not provide ice, their free drink was a nonalcoholic water drink I could not recognize so I requested water. She started to put some type of seeds or spice in it. I had to correct her and said plain flat water. Of course with no ice. The most positive part of the experience was the front desk man was very helpful in lining up a transfer to my next hotel. The room was clean and nice, but their AC is really just a limited fan. Their free bottles of water was two small glass bottles not able to make two cups of tea