Grand Kaptan

Went for Grand Kaptan as out first vacation with our infant, and the hotel did not dissapoint. Knowing the season was coming to an end, we did not think much of this as we did not get any information on reduction of service or any changes. Been travelling around the world my experience says that the hotel does not close before the last guest leaves the hotel, but i was wrong. We arrived to a buzzing hotel with fewer guests, but the staff did a great job, and we felt very velcome at the hotel. Our son was a star and got all the attention from the staff who went above and beyond in terms of service. The restaurant have a great selection and changes their menus so you dont get tired of the buffet, and even though it is a buffet you still got served drinks at the table, making it more comfortable. The staff is attentive, welcoming and very professional, we had a great time and really enjoyed ourselves. But.. there is always a but... the last two days of our stay, the hotel started to close down features without informing the guests.. the entertainment was closed and they had a karaoke night, but bringing a child to this can be a bother for other guests so we wanted to go to the Moonbar, but that was closed even though several was sitting there as they did not want to be at the bar with mostly russian karaoke songs. the last day, before they closed we went to the beach and the always bothered lady in the bar looked annoyed that we came, and they even started dismantling chairs while guests were sitting there! that is not a great service. The first days was a great experience but the last two days, you felt in the way and if you did not want to hva loud music you where confined to your room or try to find other options. Never start to close the hotel and make guest feeling unwelcome even if you are closing for the season - at least inform that there will be changes in order for the guest to make up their minds if they still want to go.

Traveled on our first vacation with our five month old. The staff var excellent and helped us with everything we needed, Mahere and Özlem, Gunnur and Ebru was absolute stars! We have traveled to Alanya before but this hotel really goes the extra mile with their service cleanliness and overall impression. Great varied food at the buffet, great beach with bar and nice rooms with Coffe and minibar. Well worth the money, we will definitely come again!

I got best massage ever from Akgul 👌🏻🤩 Akgul is a proffessional terapeut! I can recomend her 👍🏻 The location is in Grand Kaptan Hotel, Sandal Turkish Bath & Spa.