Cut short our stay here due to the poor experience. Front office staff at check in repeatedly assured us we were accorded ‘upgrades’ as Accor Platinum but refused to mention the upgraded room type. Only after much questioning on the room type did they acknowledge no upgrade was give. If no upgrade is available, it is better to be upfront rather than lying to guests. On pictures, the rooms look perfect. However in reality, the room was not very well maintained, cob webs at sliding door glass. Pool access area was also very dirty (hair from previous guests, mold, dirt, dried leaves, etc.). Gym was otherwise well maintained and plenty of machines available. Food was also good at the restaurant but prices are extremely steep. The menu on the official website is outdated and prices have increased significantly. There are also plenty of restaurants surrounding the resort offering seafood and thai dishes which are much more well priced.