We've recently arrived back from this hotel, and all I can say is its amazing. The staff are lovely, our favourites were Mehmet behind the bar and Ken from the entertainment team. The hairdresser (wagner) is quite of a pest around the pool trying to drum up business but he's lovely enough. DONT use the on site shop, it's massively overpriced (£14 for a ball, £24 for a pool ring). Del boys around the corner does the same for £5. There is a massive variation of food, and its beautifully presented. With it being a relatively cheap 5* AI hotel, you get the odd chav who are rude and entitled to the staff but they deal with them with grace. The rooms are slightly dated but are extremely clean, as is the rest if the hotel. Its a canny walk to the shops and beach, so a taxi or bus I'd say would be better for them trips. All in all, I absolutely loved this hotel and would 100% go back again.