Grand Sirenis Punta Cana Resort & Aquagames

Fanny made out experience at the members club incredible. Always Being very attentive and helping us with everything. Moises, the cook at the members club was also very attentive to what we wanted to eat. Freilyn at the Brazilian restaurant was very helpful and always made sure we were completely happy with the service.

Everyone treated us with so much care and respect! Our servers were amazing! The food was delicious. Fanny, and Juliana our servers and Moises the chef were always made sure our cups were never empty and the food was warm and fresh and we were having a good time.

We recently stayed at grand sirenis from April 15-26th with our 3.5 year old son and had an amazing time. I read almost every recent review to get a feel of what to expect before we went, and will outline what I feel to be a very thorough and honest review. this was our third time to Punta Cana but this is our first to the grand sirenis. We have been to the grand sirenis in mayan riviera 2 times in the past (12-15 years ago) I will start off by saying that I feel that The 1 star reviews are ridiculous. Nothing during our stay for 11 days, nor what any other fellow travelers told us that we met during our stay there would warrant a 1 star review. We stayed in room 4007, (building 40 room 07) on the ground level. The resort is divided into a few parts, our side was called cocotol or something I think, and I believe tropical was the other side and then the ultimate luxury side (which had its own pool and amenities) Our room was about a 3 or 4 minute walk to the pool and about a 5 or 6 minute walk to the lobby where the buffets are and where the a la carte restaurants were. It was a fine location although building 37 would have been perfect. The resort itself is beautiful. the ground keepers work hard to keep it manicured and clean and it was much appreciated. every day you could watch them climb the trees and throw coconuts down for the kids to drink out of The beach is beautiful, was clean and there was ample seating (granted not always under shade) through the whole day. we were lucky to have very little seaweed during our trip, but what little there was they had a big john deer beach tractor that picked it up in the morning. the stretch of beach is yellow sand, not the fine white sand you will find near bavaro. The water was beautiful although not picture postcard blue and calm like some areas in the carribean, so you can not really go snorkeling right off the shore. we didnt see any fish in the shallows like we have at other locations in caribbean. not a big deal. pool chairs and palapas are ridiculous to obtain. I hated doing it, but you had to play the game of getting up early to save a spot if you wanted shade as the covered seating was gone around 6 or 630. if it was just us I wouldnt care, but having shade with a toddler was paramount. We found the music to be a little loud around the pool but not a big deal. the sound tracks in the resort very repetitive. The water in the pool was amazingly warm and perfect for kids. for young kids it is perfect as most of it is extremely shallow up to the swim up bar, past that it immediately becomes 6.5 feet for the entire pool which is ridiculously deep and have never seen anything like it at any of the other resorts we have been to. the room was spacious and the cleaners were great. they cleaned our room before 10 am each day. and gave us new towels every day. I asked one of the cleaners for waters and coke zeros and beers the second morning and when I came back the entire fridge was full of 8 of each and 4 new waters. very much appreciated. each day I saw him he asked if I needed more. The lay out of the family suite room is really strange. We were excited to have a seperate room with a door that closed as our toddler still took naps during the day, however the area that closed off was the main king sized bed, so you had to try to sneak past him when you had to go to the bathroom. the ideal set up would have been for them to make a jack and jill style room so from the master you had direct access to the bathroom , and the door leading out of your room. I found most of the staff in the restaurants to be great. Maybe it was because we had a 3 year old with us? they would always come around and give him hi fives and fist bumps, and try to teach him spanish. He loved it Our concierge for our row of buildings was helpful. each day we walked by he asked if we needed anything. the one day our sink was plugged and it was fixed by the time we went for lunch. He asked us the first morning if we were interested in the luxury club breakfast, we declined, and he did not ask us again. I made dinner reservations on the app which was nice but could only book for the first few days. He booked me the rest of them the 2nd morning and was accommodating for us to get in earlier times for our little one even though the app said they were full. We found the japanese restaurant the steakhouse and the french to be the best of the a la carte restaurants. we did the steakhouse 2 times. I had the rib eye both times, my wife had the t bone and my son had steak fajitas one night and the ribs the other. the steaks were cooked to our liking and were really good (albeit a bit fatty) the wings in the starter basket here were amazing. we found the beach bbq to be hit or miss. there was standard burgers and hot dogs, but a lot of times no condiments like ketchup or mustard for them, and like some have mentioned, the burgers were often cold. If we timed it closer to 1 PM ish, they usually had a signature meal , one day was paella, a few days was charcoal grilled meats, one day was grilled fish. those days were really good, otherwise we went to the "el dorado" pool side lunch buffet. We found drinks hit or miss. The lobby bar is by far the best bar with the best selection of drinks. they had all the popular brands, and made a great blended chocolate martini. I found however that the bartenders here tended to be less friendly than other staff, and we had a few eye rolls when asked to make a drink like the blended chocolate martini or anything that took effort. a few days there were female lobby servers walking around. they were great and happy. and only a few days there were servers pool side, other than that you waited in line which usually only took a few minutes. the swim up bar was good, gets busy and sometimes takes a bit for service but the 2 guys there were really friendly. I felt bad for them as they constantly were splashed and soaked by kids jumping off the bridge, but they seemed to be good sports about it. the other bar by the pool beside the restaurant was good. sometimes the selection of drinks would change out of the blue, like one moment there would be brands like jim beam and stoli and then they would be gone and only have the house drinks (which in my opinion were not very good and all seemed to taste like some variation of tequila these changes seemed to be at a whim some times and not consistent. beer sometimes was warm and pop sometimes flat. ran out of coke and sprite for a few days. the frozen drinks were a bit disappointing compared to other Caribbean destinations we have been to in the past. lots of the time they were not really frozen (i get it its 30 degrees) the pina coladas were just meh, didnt taste "real" if that makes sense. The mexico grand sirenis had amazing frozen drinks and lots of times they were made in the blender with fresh fruit and coconut cream etc. It was nice that at the beach bar they had self serve nestea ice tea and water and juices which cut down on waiting in line for non alcoholic drinks during the day. I agree with some past reviews about the faint sewage smell some days. but honestly We have been to a lot of resorts through the Caribbean and have noted that several times in the past. the water park is out dated, we heard a lot of people complaining about how rough the slides were. we took my little guy to the kids side, however they have large buckets that fill and spill and spray tons of water all over the water slides every minute or so and it scared him, so he wouldnt go on them so we left lol. I didnt personally try the adult ones although they looked fun. It is a solid 3.7-4 star in MHO. If you are looking for white glove butler service like we have had at sandals and secrets then you will be disappointed. For the price we paid for 11 days it was an amazing experience and would consider returning if the price was right.

My family and I had two rooms: a 'romance double' room and a 'family suite' room. The rooms were very nice. The beds were just OK but overall we enjoyed the rooms very much so those would be a 4 out of 5 rating. As for the food, there were lots of options but the method of getting reservations for the 'a la carte' restaurants was very confusing and not very accommodating. As for the food itself, it was at best just OK. If you are a foodie you will be terribly disappointed. I would give it a 2 out of 5. The drinks situation is overall very good with the included drinks (not the premium drinks) being of good variety and quality. There are lots of activities and shows during the day and in the evening. However, the staff isn't very helpful in telling you were to go to sign up because they just don't know. We were very frustrated by trying to go to certain activities, like archery, and wasted a whole hour being told to go here, then there, and we never were able to attend. That was very frustrating. Finally, the service was generally good with some REALLY bad exceptions. What I mean is that almost all of the staff are VERY welcoming, friendly, and helpful. However, what they call their 'concierge' is really just a sales center. You are required to use them to make dinner reservations and handle some of the other services. However, they are much more interested in selling things to you than in answering your questions or being helpful. Even when it was very clear that I came to ask about one specific thing, they ignored my question and tried to sell to me. It was infuriating. And they have no problem lying to you in order to make sales. For example, we were told by the person supposedly assigned to us that we were invited to a special breakfast at the pool to celebrate the hotel's 25th anniversary. We were told to be there at 9:45am, which was MUCH later than we had been eating breakfast. Well, this whole thing turned out to be a lie. It wasn't the hotel's 25th anniversary and the purpose of the breakfast was to try to sell us memberships in their 'Ultimate Luxury Club' but we didn't know that until we arrived. We waited until 9:45am, with the kids being sad that they couldn't eat before that, and when we showed up we discovered that this was a sales pitch. We were absolutely furious! If we would have known that, we would not have gone and would have had our normal breakfast in the buffet restaurant at 8:00am. My wife was so angry she was shaking. When I went to guest services to tell them what happened and how happy they were, they said they would contact us to make it right. They never did, so this turned out to be another lie. This whole situation absolutely ruined our morning and turned what had been a good impression of the hotel into a very bad impression. Further, there are staff there walking around trying to sell excursions and services constantly. The reason to go to a nice hotel is to avoid this kind of behavior. So, to sum up, I would never recommend this hotel to anyone and would tell people not to go if asked. Rooms Good rooms with just average beds. Nearby activities This hotel is NOT in Punta Cana. It is VERY far from Punta Cana (about an hour by car). This doesn't matter that much if you plan to mostly just stay in the hotel but it would have been nice to be able to leave the property and walk in a real town. This is not really possible here. You must get transport if you want to do that, and this is another hassle and expense. Safety This hotel is VERY safe. We did not have any reservations about letting our children roam around by themselves and they actually had a really good time doing just that. Walkability You can't walk anywhere from here. Food & drinks The food in the buffet restaurants is like what you'd find on a cruise ship. If you like that quality of food then you'll probably like this. However, if you are a real foodie then you'll be terribly disappointed. The on-site restaurants where you can get a la carte service is also generally of VERY low quality, though the presentation is decent. Final Summary Great beach and very nice pools. Overall, if it weren't for the constant sales harassment and outright being lied to by them I would have probably given this hotel a 4. However, being lied to, having our time wasted, and the hotel not making any attempt at making things right makes this a 2-star rating. I would never recommend it to anyone because of that. Also, this is definitely not a real 5-star hotel.

We are on our last day at the Sirenis and wanted to compliment a few of the staff before heading home and getting sidetracked. The staff at the Sirenis are their biggest plus. Fanny in the ULC restaurant was always smiling and asking if we needed anything. Freyli at the towel hut was extremely polite and helpful. Matteo at the bar was friendly and entertaining, and kept the Malibu flowing. The comedy show with Freddy Mercury was hysterical.