Greenwood Suites Resort

Stayed as a family of 7, 2 grandparents 2 parents and 3 children. Room We were on the 7th floor, excellent room, good facilities. Enough socket points, loved having a washing machine, fridge freezer, drinks replenished daily. Kept clean, beds firm but suited us. Restaurants Main restaurant always had a table available, waiting staff were all helpful. As mentioned it's one long line for food, people were inclined to push in, take what they wanted then move down line and repeat, could be frustrating but not enough to ruin holiday. We found the food a typical all inclusive Night restaurant Smaller selection but waiter service for main course, get your own deserts, enjoyed this. Splash restaurant Ideal for lunch, snacks, burgers hot dogs etc. Only gripe the pizza,it was lovely but too slow, always a huge queue and people, us included, generally had 1 person stand in line and bring back for everyone in party, which resulted in pizza going as fast as they were cooked, alternative would be 7 people standing waiting and queue would be around the water park if everyone did that. Didn't try a la carte. Bars We had no issues at all when we were there, in fact we were being brought drinks we hadn't even ordered when bar (black bus) was quiet, absolutely fantastic service, how he remembered what everyone drank amazed me. All other bars no issues with service. General area Spotlessly clean, cleaning and maintenance going on everywhere. Staff Can honestly say every staff member we encountered were totally amazing. I can't/won't name names but they were all so friendly and helpful, I have never been chased down by so many waiters when carrying drinks from the bar who insisted on carrying them for me. Always a smile with them all, ok maybe not the house maids but hardly saw them and they did their job General observation We stayed 12th to 19th July When we first got there, still sunbeds available at 11am in splash park, by end of week extra rows of sunbeds added and reserved by 9.30. Location This did let it down a little, a good 25 minute walk to main strip on a road I wouldn't feel particularly safe walking. Solution, get a taxi, 10 euro to middle of strip. Shops Loved the shops in hotel, especially the handbag/trainer shop, if he doesn't have what you want, ask, if he can get it he will and prices better than main strip shopping. If you fancy a meal out, honestly go to the terrace steak restaurant on the strip, we went twice and thoroughly enjoyed both times, seen it mentioned a few times and highly recommend. Currency Take what you like! We had dollars left from a USA trip, lira, Stirling and Euro. Used them all no issue at all. Can only speak from my experience but found this hotel well worth every penny. I will stop talking now. . . .

As a family of 5, 2 adults and 3 children, we have booked this hotel based on positive reviews. We're still here right now. All in all, we have a nice holiday, but be prepared for huge crowds in the high season. Pressure, pressure and pressure all over again. I will name the pluses and minuses. Pros: we had a large room, with a washing machine and fridge. Washing machine is nice, to quickly do a wash for, for example, your swimwear. Water available throughout the hotel in small bottles. Food is fine. Snack bar at the restaurant is also fine, although the same every day, but fine. Fun slides for the kids. Cons: in our room 2 people had to sleep on the couch, this went fine. Please note that 2 people do not sleep on a real bed. The buffet restaurant has 2 long buffets. Rows, rows and more rows. Not at all logical. For example, if I only want to grab a boiled egg, I have to stand in line and wait unnecessarily. This is really not well thought out, causes a lot of unnecessary frustration and irritation. The restaurant is totally uninviting and cozy. Small blocks so everyone can grab what they want would be much more efficient. As indicated, it is very busy in the high season, everywhere: at the bar, at all restaurants, elevators, etc. There is an ice cream stand, there is scoop ice cream throughout the day, but packaged ice cream is often used up by the end of the morning. One morning the boy told me that there were only 10 packed ice creams and that they had not come in. In the high season you should have this in order for your guests. At snackbar restaurant too, regularly no cutlery and we only had to take plastic cutlery, because the other was washed. Water is not always cold in the refrigerator. The umbrellas at the pools are really in need of replacement. In addition, you need to put a towel around 8:00, or even earlier, otherwise you simply will not have a place. And especially on the beach, broken sunbeds and also bad umbrellas. You can get drinks, but the food does not represent much. Some fruit and just a hamburger. Also very strange that you have to pay for a la carte restaurant, 30 euros per person. We have had many AI restaurants in Turkey and always included this 1 or 2 times with your stay. Never experienced, that you have to pay for this. For that money, you better go to Terrace steakhouse, very good. Staff we found generally very friendly, Ergturul in the restaurant very friendly. At the lobby bar, Yunus was busy with our order, when he went to prepare all kinds of orders for staff halfway. I told his colleague, what is he doing? He's still working on my order. He got angry with him and said, guests always go ahead. Then they continued in a language I could not understand. As stated earlier, we have had a great holiday, but we will not come here again. Guest relations asked us if we had a nice stay, but I got the feeling that he asked this for the form and our answer did not interest him much. It seems that the hotel is focused on mass tourism in order to earn money. If you want to serve so many guests, you have to make sure that you have everything in order logistically and can provide your guests with everything they need.

Stayed end of August last year. Hotel was perfect for a family get away. 1 x pool with slides etc great for kids and 1 x quieter which was nice in the afternoon/evening as it got the sun. We had a 1 bedroom suite - it was great, really spacious with washing machine and fridge in it as well as 2 x TVS. Really clean and comfortable. Food was absolutely fine, always fresh and plenty to choose from. Pool snack bar during the day was always stocked with pizza, burgers, hotdogs, chicken, salads etc. Staff were all really friendly and attentive especially if you gave them a small tip every so often. Location - really close to the airport which was great. Outside of hotel absolutely LOADS of shops - make sure to barter to get prices down as you always will. Not so may bars/restaurants to choose from but if you are all inclusive this isn't a major issue.

Reluctant to write a review as the staff here are so good and work so hard (most of them) Our holiday was a holiday of two parts - the first week of July was amazing, bar a problem with our room (see photos) No queues for food Snack bar not so busy Waiter on rollerblades around the pool serving drinks Entertainment in evening good Easy to get sunbeds even at 9.30 around the waterslides pool Second week of July is when we noticed a big change! Very evident that the hotel is taking on more and more rooms in the surrounding complex and just simply don’t have the facilities for that amount of people. Generally food is of a low standard here, no themed nights and mostly the same food repeated over. Cleanliness in the rooms is the worst I’ve ever seen….. in the two weeks we were there our floors were not mopped once. Yes when left a tip they will do fancy things with the towels etc. but still no mopping of the floors! Our feet were black from walking around our room. We had a good holiday due to the amazing bar and entertainment staff, waterpark, drinks the ice cream (ice lollies when we could get them) a holiday is what you make it. I would not recommend this hotel especially in peak times

I am 13 years old and have been to lots of hotels all over the world but this 1 stands out from the first night meeting Beka from animation he was brilliant the whole holiday with his brother abzal, the rooms were regularly cleaned the waterpark was amazing and I had fun playing football on a night with my friends, however in the last couple of days the hotel was abit overcrowded especially in the restaurant and next to the pool I personally would suggest another restaurant which is also free to eat at there was also a incredible waiters called ferat and Ibrahim who were super fast at delivering drinks overall I would recommend to people with kids aged 10-15