Grotto Bay Beach Resort Bermuda

Grotto Bay Beach Resort in Bermuda offers a truly distinctive experience. Conveniently located, it radiates charm and provides easy access to Bermuda’s remarkable sights. The resort is thoughtfully designed, sprinkled with hidden gems—quiet spots perfect for peace, relaxation, and enjoying the island’s beautiful natural wonders. It’s a wonderful place to relax and unwind. The food is outstanding; every meal was nothing short of culinary art, with every detail thoughtfully curated. What truly sets the resort apart is the exceptional staff. Every team member is not just friendly, but goes above and beyond to make you feel welcomed and valued. There were no surprises—except the pleasant ones. On top of everything, the Bermudian people themselves are the kindest, most genuinely helpful, and welcoming people in the world. I truly felt at home and can’t wait to return.

I was at the bar at the grotto bay at 4:30 when I suddenly came across a gentleman named Dwayne that was a bartender at the resort he was very rude and demanding when I was simply asking for an explanation on the bar menu. He was telling me that we were closed and that I should go somewhere else terrible customer service and I will not be attending again.

We have had the most amazing experience here. The staff go above and beyond and always have a ready smile. We found the food choices great, and to swim in a cave pool is surreal. It’s close to the airport and the buses take you all over the island. Would thoroughly recommend it.

I decided to get away for my birthday (not acknowledged by the hotel) and settled on Grotto Bay Hotel as it was reasonably priced. Upon arrival the lobby area and staff were very welcoming. Rooms: the rooms and bathrooms are very dated and in need of a refresh. Our first room in the 800 block looked dusty and any 'seaview' was obscured by overgrown foliage. The staff quickly moved me to the 400 block which was better but not at all luxurious. I also find it strange that rooms at this price point do not provide bottles of water in the room/robes etc. Food: Bermuda is ridiculously expensive for everything! The food in the hotel was mediocre and overpriced. I am not a fussy eater but I don't think that I had one decent meal in 6 days. On the International Buffet night, the ribs were bloody and raw but burnt on the inside by the bone, not great. I would suggest that instead of having two menus (of very similar dishes), have one short, well executed menu. I mean, how many salad variations do you need? Just state salad and add toppings? Bar drinks were great with true Caribbean measures! Facilities: I am 41 and travelled with my 37 year old brother and we were so bored and I heard others say the same. I understand that it is low season but nothing was open and there was very little evening entertainment. The place felt dead. We of course travelled in the day around the island but the bar, common spaces and restaurants just had no vibe at all. The jacuzzi was broken for all 6 days with no apology. Local Area: Swizzle Inn Pub, Blue Hole and the Crystal and Fairy Caves are close by and nice to visit. Bus stops are right outside the hotel and the transportation is easy to navigate. Staff: In general, very polite and helpful, especially those at reception and in the bar. One very very rude doorman who refused to help me call a cab to the airport and just pointed at me to use the app HITCH. Misc: Bermuda is annoyingly influenced by the American problem of tipping for every nonsense activity, so with the obligatory service charge, food and drink is very expensive. I would recommend the All Inclusive package if you plan to drink any alcohol. I calculated over the week and I saved significant amounts of money, only eating twice a day and drinking 3-4 drinks. Overall: I would not pay full price for this hotel as the quality does not match the price point. If you are used to luxury accommodation and treatment, this is not it. In my opinion it is overpriced 3 Star with few facilities and no buzz. For half price (which is what I paid), I was still not happy but a bargain is a bargain and Bermuda is expensive.

We booked here because of flight cancellations coming back into East Coast USA The location of Grotto bay is across the bay from the Airport and its one of the cheaper places for a family of 4 as you can book '1 room' The main reception, restaurant and bar area seem to be quite new but the bar and eating areas are soul-less and clinical The rooms have seen better days. We had 2 double beds and they felt too small for a family of 4, more ideal for 2 people. The Pool was ok and warm enough. The Jacuzzi was out of order for the 3 days we were there There are stray cats and chickens/roosters all over the resort which makes it feel more dumpy and less clean. The Roosters start their morning calls from about 4.30-5am and they WILL wake you up Breakfast is an add on and at $26 plus service charge per adult is expensive for what you get. Kids 12 and under are $13 plus service charge. Its quite expensive for a family of four Our rooms aircon was blowing out black specs of crap one night.. it was all over our stuff and the table. There are holes in some of the ceiling areas around the properties and within the main building The beach is a strip of forgettable sand Overall this place is convenient for the airport only. It really isnt a vacation destination.. its just too run down with forgettable beach and rooms that really arent that comfy.. sure you can get a water view but its just water.. its not like you are looking at a beachfront area - dont be fooled by the pictures.. the beach is way smaller in reality and feels like dumped aggregate rather than sand The only unique aspect about this resort is the caves that you can go down into and swim in.. quite a novelty Also the staff on the front desk and in general everywhere are nice and friendly which is not the case in many Bermuda resorts.. Its for this reason and the caves I rate this a generous 2/5 For say 2 adults and child you will be looking at about $450 including breakfast. At that price do yourself a huge favor and look elsewhere like the Reefs in South Shore (off peak.. or elsewhere if peak). It really does feel like a cash-grab at this price