H10 White Suites Boutique Hotel adult-only

Have stayed at many H10 hotels over the past 4 years. Booked directly with H10 in January for a stay beginning 15th May. Only happened to find out about renovations due to me carrying out a dummy booking on the website of a Tour Operator (to compare last minute prices) where there was a clear warning prior to booking. The only thing I found on the H10 website was on the "hotel website" which is basically just a big marketing page. It said in small writing under a title describing one of the pools that there are renovation works in May and June. I can't even find this now! It certainly says NOTHING during the booking process. And I did not receive an email at any point between January and May to inform me of the works. Great way to treat member customers. Now - regarding the hotel - it's a decent product. Certainly wouldn't pay the same price again for it. And that was just 1.4k€ for the week all inclusive. Request for quiet upstairs room was given. Room was in desperate need of renovations. After waking up the next morning had to go downstairs with the following complaints: -Air Conditioning not working at all -Shower drain not working -Shower temperature either freezing or hot, adjusts by itself and is low pressure. -A power socket damaged (basically required replacing as a lot of the plastic would just come off when unplugging devices. Only the air conditioning and shower drain were actually resolved. Shower was absolutely awful even after a second attempt at complaining, and the socket broke again even moreso before checkout. Staff are absolutely fantastic. As we didn't actually arrive until the early hours of the morning, I asked if we could have dinner on our day of departure as we did not use the all inclusive at all on the first day we paid for. This was eventually approved but the hotel staff aren't allowed to use their initiative and do this themselves - it requires a manager to allow it (I dont know why because there is always a full buffets worth of surplus food at the end of the service). Same as every H10 hotel I've been to- staff will always say hello to you and help as best as they can. English proficiency levels are great which is something I find very convenient. The food here was indeed interesting. Rice is almost always undercooked and hard. This should be identified by a staff taste test, no? Regularly cheap cuts of fish and meat. Sometimes I chose a cut of fish and I'd be lucky to get a single mouthful of edible food from it. Otherwise, taste was good and only once or twice I wasn't the best pleased with the variety (such as Mexican night). Otherwise it was good. I don't think I will return to this hotel to see whether it has improved. I doubt the plumbing facilities will ever be improved - so many people had zero hot water throughout their whole stay, and someone had sewage come up from the drain and flood their room. These problems suggest that there's needs to be a full replacement. And due to the deception and lack of honesty regarding the renovations, I have lost all trust in H10 hotels and will carefully consider whether I will ever book any again.

After travelling the world with my late husband I started solo travelling. After 6 solo holidays, in 2019 I discovered H10 White Suites Boutique Hotel in Playa Blanca Since then I have visited 15 times and don't want to go anywhere else This Hotel is my very happy place ( my 2nd home ) and despite the renovations going on at the moment it is still the best place to be. I have just spent another 14 amazing days there and will return in Aug/Sept and looking forward to seeing all the improvements The staff throughout are exceptional and the restaurant food and facilities are great. Apart from the restaurant there is an A la carte Italian restaurant serving traditional Italian food bookable through reception. The evening entertainment is of a very high caliber and I have made lasting friendships throughout. I have heard a few negative comments but that's not unusual as some people want perfection. This hotel is very close to perfection and any queries can always be resolved with a quiet word with reception. 100% recommend this hotel

I arrived to not the best welcome, which wasn’t the best start….. the indoor entertainment is at the reception area and if you are arriving later at night you cannot hear the reception staff at all. I did not get shown my hotel room I was given a flimsy map and it was so dark I was lost. To add insult to it they had given me a room that was already somebody else’s the guest was not happy and i wasn’t either!! To add even further the following days I constantly seen everyone arriving being shown to their rooms. Why was this not done for me? Was it because I was not older and with someone? I was a solo female traveller. This was a negative start but the room was very clean and nice, it was so quiet, and the sunbeds were super comfy you sink into them!! Most staff are friendly some others were talking about you in Spanish in front of you to other staff members. I will say the others were super nice and it’s almost like marmite. The renovation did not bother me and I was made aware before I booked this by jet 2 ( which were superb) did not bother me whatsoever ever - all hotels have to upgrade at some point and continue business. What was great was that there was no real need to reserve a sunbed and get up early. I would have liked breakfast times to be a tad earlier than 8am but maybe this suits the average age of the hotel which was more an older generation ( 50-70 I’d say ) I over all enjoyed my stay but just a couple of niggles To summarise the room was clean , food was nice , drinks were good , smoking areas sign posted and adhered too, staff on the whole alright. I would return and expect a better check in which set the tone and I couldn’t shift as I expected an apology of some sort. Area was great you could access all points of interest