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Hard Rock Hotel Riviera Maya All Inclusive

Riviera Maya, Mexico
5 out of 5
Approx hotel star rating
Based on 22849 reviews

Official Description

Bordered by a private white sand beach and lush tropical landscapes, this decadent luxury resort pulls out all the stops for an unreal holiday for families and couples alike. The resort is situated near Playa del Carmen on the Mayan Riviera, less than 50 kilometres from the pre-Colombian Mayan ruins of Tulum. Visitors will have many opportunities to explore the area with excursions to Tulum and Chichen-Itza archaeological sites, and can swim with dolphins or even tour the Hard Rock sister hotel in Cancun. Each room offers generous proportions, a hydro spa bathtub, private balcony, and a range of state-of-the-art amenities, all decorated with vibrant colours and textures. Guests will delight in the private beach, children's pool and family pool, and the resort also offers a sophisticated and opulent adults-only hotel with four pools, nine imaginative restaurants and six lavish bars exclusively for adults.

Amenities

  • Aqua fit
  • Diving
  • Aerobics
  • Fitness
  • Basketball
  • Volleyball
  • Billiards
  • Golf
  • Tennis
  • Golf practice facility
  • Sauna
  • Steam bath
  • Hot tub
  • Massage
  • Spa treatments
  • Hairdressing salon
  • Beauty salon
  • Spa centre

Room Prices & Availability

Rooms

Double Deluxe Diamond King - Heaven Adults Only

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Toiletries
  • Bathtub
  • Alarm clock
  • Shower
  • Hydro-massage bath
  • Welcome pack
  • Minibar
  • Number of bedrooms : 1
  • Direct dial telephone
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Single Deluxe Platinum Sky Terrace (1 Bdrm) - Heaven Adults Only

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Tea and coffee making facilities
  • Balcony
  • Wake-up service
  • Bathrobes
  • Desk
  • 220V power supply
  • Background music
  • Make-up mirror
  • Cable TV
  • Wi-fi
* Some services shall be paid at the establishment
+ More

Double Deluxe Platinum - Grand Sky Terrace (1 Bdrm.)-Hacienda

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Toiletries
  • Bathtub
  • Alarm clock
  • Shower
  • Hydro-massage bath
  • Welcome pack
  • Minibar
  • Number of bedrooms : 1
  • Direct dial telephone
  • Room size (sqm) : 45
* Some services shall be paid at the establishment
+ More

Double Doble Deluxe Gold King - Heaven Solo Adultos

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Hairdryer
  • Background music
  • Centrally regulated air conditioning
  • Individually adjustable air conditioning
  • Make-up mirror
  • 220V power supply
  • Tea and coffee making facilities
  • Wi-fi
  • Cable TV
  • Balcony
* Some services shall be paid at the establishment
+ More

Single Single Deluxe Gold King - Heaven Adults Only

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Bathtub
  • Alarm clock
  • Toiletries
  • Welcome pack
  • Minibar
  • Shower
  • Hydro-massage bath
  • Room size (sqm) : 45
  • Direct dial telephone
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Deluxe Gold Double - Heaven Adults Only

Bedroom : Double bed 131-150 width (2 units)

Facilities

  • Toiletries
  • Bathtub
  • Alarm clock
  • Shower
  • Hydro-massage bath
  • Welcome pack
  • Minibar
  • Number of bedrooms : 1
  • Direct dial telephone
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Rock Royalty Level Deluxe Platinum King Heaven 2 Adults

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Safe
  • TV
  • Wake-up service
  • Tea and coffee making facilities
  • Cable TV
  • Hairdryer
  • Bathrobes
  • Desk
  • Ironing set
* Some services shall be paid at the establishment
+ More

Suite Rock Royalty Level Deluxe Platinum King Heaven 1 Adult

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Safe
  • Number of bedrooms : 1
  • Wake-up service
  • Tea and coffee making facilities
  • Cable TV
  • Hairdryer
  • Bathrobes
  • Desk
  • Ironing set
* Some services shall be paid at the establishment
+ More

Quadruple Deluxe Family-Hacienda 4 Adults And 2 Children

Bedroom : Double bed 131-150 width (2 units)

Facilities

  • Shower
  • Centrally regulated air conditioning
  • Minibar
  • Bathtub
  • Hydro-massage bath
  • Toiletries
  • Alarm clock
  • Hairdryer
  • Bathrobes
  • Ironing set
* Some services shall be paid at the establishment
+ More

Double Double Deluxe With Terrace

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • 220V power supply
  • Background music
  • Make-up mirror
  • Wake-up service
  • Cable TV
  • Balcony
  • Wi-fi
  • Tea and coffee making facilities
  • TV
  • Safe
* Some services shall be paid at the establishment
+ More

Single Deluxe Gold King-Hacienda

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Tea and coffee making facilities
  • Wi-fi
  • Bathtub
  • Alarm clock
  • Toiletries
  • Shower
  • Welcome pack
  • Minibar
  • Hydro-massage bath
  • Room size (sqm) : 45
* Some services shall be paid at the establishment
+ More

Single Deluxe Gold Double - Heaven Adults Only

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Make-up mirror
  • Cable TV
  • Tea and coffee making facilities
  • Wi-fi
  • Balcony
  • Wake-up service
  • Centrally regulated air conditioning
  • Individually adjustable air conditioning
  • 220V power supply
  • Background music
* Some services shall be paid at the establishment
+ More

Single Deluxe Gold Double Beds-Hacienda 1 Adult & Max 3 Children

Bedroom : Double bed 131-150 width (2 units)

Facilities

  • Tea and coffee making facilities
  • Wi-fi
  • Balcony
  • Wake-up service
  • Make-up mirror
  • Cable TV
  • Background music
  • 220V power supply
  • Centrally regulated air conditioning
  • Individually adjustable air conditioning
* Some services shall be paid at the establishment
+ More

Single Deluxe Platinum Double Beds-Hacienda 1 Adult & Max 3 Children

Bedroom : Double bed 131-150 width (2 units)

Facilities

  • Make-up mirror
  • Cable TV
  • Tea and coffee making facilities
  • Wi-fi
  • Balcony
  • Wake-up service
  • Centrally regulated air conditioning
  • Individually adjustable air conditioning
  • 220V power supply
  • Background music
* Some services shall be paid at the establishment
+ More

Triple Deluxe Platinum Double Beds-Hacienda 3 Adults & Max 1 Child

Bedroom : Double bed 131-150 width (2 units)

Facilities

  • Ironing set
  • Hairdryer
  • 220V power supply
  • Background music
  • Individually adjustable air conditioning
  • Centrally regulated air conditioning
  • Wi-fi
  • Tea and coffee making facilities
  • Balcony
  • Wake-up service
* Some services shall be paid at the establishment
+ More

Single Standard

+ More

Triple Deluxe Gold Double Beds-Hacienda 3 Adults & Max 1 Child

Bedroom : Double bed 131-150 width (2 units)

Facilities

  • Wake-up service
  • Balcony
  • Alarm clock
  • Toiletries
  • Shower
  • Welcome pack
  • Minibar
  • Bathtub
  • Hydro-massage bath
  • Number of bedrooms : 1
* Some services shall be paid at the establishment
+ More

Single Deluxe Platinum - Grand Sky Terrace (1 Bdrm.)-Hacienda

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm) : 45
  • Direct dial telephone
  • Wi-fi
  • Balcony
  • Wake-up service
  • Desk
  • Background music
  • 220V power supply
  • Centrally regulated air conditioning
  • Individually adjustable air conditioning
* Some services shall be paid at the establishment
+ More

Single Deluxe Diamond King-Hacienda

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Wake-up service
  • Direct dial telephone
  • Balcony
  • Ironing set
  • TV
  • Safe
  • Hairdryer
  • Bathrobes
  • Desk
  • Background music
* Some services shall be paid at the establishment
+ More

Triple Deluxe Family-Hacienda 3 Adults And 3 Children

Bedroom : Double bed 131-150 width (2 units)

Facilities

  • Alarm clock
  • Make-up mirror
  • Shower
  • Welcome pack
  • Minibar
  • Bathtub
  • Hydro-massage bath
  • TV
  • Safe
  • Number of bedrooms : 1
* Some services shall be paid at the establishment
+ More

Single Deluxe Diamond King - Heaven Adults Only

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Make-up mirror
  • Cable TV
  • Tea and coffee making facilities
  • Wi-fi
  • Balcony
  • Wake-up service
  • Centrally regulated air conditioning
  • Individually adjustable air conditioning
  • Background music
  • 220V power supply
* Some services shall be paid at the establishment
+ More

Double Deluxe Platinum Sky Terrace (1 Bdrm) - Heaven Adults Only

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Number of bedrooms : 1
  • Direct dial telephone
  • Room size (sqm) : 45
  • Wheelchair-accessible
  • Background music
  • Make-up mirror
  • Wake-up service
  • Cable TV
  • Balcony
  • Wi-fi
* Some services shall be paid at the establishment
+ More

Double Double With Private Pool

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Alarm clock
  • Tea and coffee making facilities
  • Bathtub
  • Internet access
  • Hydro-massage bath
  • Welcome pack
  • Minibar
  • Wheelchair-accessible
  • Direct dial telephone
  • Shower
* Some services shall be paid at the establishment
+ More

Triple Deluxe Gold Double - Heaven Adults Only

Bedroom : Double bed 131-150 width (2 units)

Facilities

  • Alarm clock
  • Toiletries
  • Shower
  • Welcome pack
  • Minibar
  • Bathtub
  • Hydro-massage bath
  • Safe
  • Room size (sqm) : 45
  • Number of bedrooms : 1
* Some services shall be paid at the establishment
+ More

Room Deluxe Gold Double Beds Heaven

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Double Or Twin Standard

+ More

Family Room Deluxe

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Room Deluxe Pure Wellness® King Heaven

+ More

Double Standard

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Double Rrl Deluxe Platinum Double Beds

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Quadruple Standard

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Twin Two Double Beds

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Room Deluxe

+ More

Double Deluxe Gold King-Hacienda

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Hydro-massage bath
  • Balcony
  • Toiletries
  • Welcome pack
  • Minibar
  • Bathtub
  • Number of bedrooms : 1
  • Direct dial telephone
  • Wheelchair-accessible
  • Shower
* Some services shall be paid at the establishment
+ More

Double Deluxe Gold Double Beds-Hacienda 2 Adults & Max 2 Children

Bedroom : Double bed 131-150 width (2 units)

Facilities

  • Toiletries
  • Bathtub
  • Alarm clock
  • Shower
  • Hydro-massage bath
  • Welcome pack
  • Minibar
  • Number of bedrooms : 1
  • Direct dial telephone
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Family Room Deluxe

+ More

Double Deluxe Family-Hacienda 2 Adults And 4 Children

Bedroom : Double bed 131-150 width (2 units)

Facilities

  • Hairdryer
  • Centrally regulated air conditioning
  • Individually adjustable air conditioning
  • Make-up mirror
  • 220V power supply
  • Tea and coffee making facilities
  • Wi-fi
  • Cable TV
  • Balcony
* Some services shall be paid at the establishment
+ More

Double Deluxe Platinum Double Beds-Hacienda 2 Adults & Max 2 Children

Bedroom : Double bed 131-150 width (2 units)

Facilities

  • Toiletries
  • Alarm clock
  • Shower
  • Hydro-massage bath
  • Welcome pack
  • Bathtub
  • Minibar
  • Number of bedrooms : 1
  • Direct dial telephone
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Diamond King Heaven

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Wi-fi
  • Tea and coffee making facilities
  • Bathroom
  • Desk
  • Hairdryer
  • Bathrobes
  • Individually adjustable air conditioning
  • Centrally regulated air conditioning
  • 220V power supply
* Some services shall be paid at the establishment
+ More

Triple Standard

+ More

Double Sea View

+ More

Suite Luxury

+ More

Suite Standard

+ More

Double Or Twin Standard

+ More

Suite Sea View

+ More

Double Luxury Sea View

+ More

Double Deluxe Pure Wellness® King Hacienda

Bedroom : Double bed 131-150 width (1 unit)

Facilities

  • Wi-fi
  • Tea and coffee making facilities
  • Balcony
  • Wake-up service
  • Cable TV
  • Make-up mirror
  • 220V power supply
  • Centrally regulated air conditioning
  • Individually adjustable air conditioning
  • Background music
* Some services shall be paid at the establishment
+ More

Quadruple Standard

+ More

Suite Grand Deluxe

+ More

Double Deluxe

+ More

Suite Standard

+ More

Triple Rrl Deluxe Platinum Double Beds

+ More

Double Sea View

+ More

Apartment Luxury

+ More

Double Luxury

+ More

Single Deluxe

+ More

Room Deluxe With Terrace

+ More

Suite Rock Suite Ocean Front (Two Bedroom) With Personal Assistant Hacienda

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Wi-fi
  • Room size (sqm) : 90
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Standard

+ More

Room Deluxe Sea View

+ More

Suite Premium Sea View

+ More

Double Deluxe Diamond King-Hacienda

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Wi-fi
  • Wake-up service
  • Bathrobes
  • Desk
  • Hairdryer
  • 220V power supply
  • Background music
  • Centrally regulated air conditioning
  • Individually adjustable air conditioning
  • Cable TV
* Some services shall be paid at the establishment
+ More

Room Standard

+ More

Double Deluxe Gold Double Beds Hacienda

+ More

Double Or Twin Standard

+ More

Quadruple Deluxe Two Double Beds

+ More

Double Premium

+ More

Double Deluxe Gold King Bed Hacienda

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Background music
  • Wheelchair-accessible
  • Wake-up service
  • Cable TV
  • Balcony
  • Wi-fi
  • Tea and coffee making facilities
  • Ironing set
  • TV
  • Safe
* Some services shall be paid at the establishment
+ More

Room Pool View

+ More

Statistics & Profile

  • Year of construction : 2001
  • Year of most recent renovation : 2014
  • Total number of rooms : 687
  • Superior rooms : 48
  • Family rooms : 50
  • Disability-friendly rooms : 2

Hard Rock Hotel Riviera Maya All Inclusive is booked in hotel categories: Business hotels, Golf hotels, Hotels with charm, Beach hotels, Green Hotel, Hotels with spa, Sport hotels and Family hotels.

Facilities

Most popular facilities

Amenities and services

  • Small pets allowed (under 5 kg)* 150 USD Per person/stay
  • Wheelchair-accessible
  • Car park*
  • 24-hour reception
  • Check-in hour from 15:00:00 to 05:30:00
  • Check-out hour from 12:00:00 to 12:00:00
  • Mobile phone coverage
  • Wi-fi*
  • Car hire*
  • Transfer service*
  • Secure parking
  • Valet parking*
  • Airport Shuttle
  • Room service
  • Laundry service
  • Launderette
  • Medical service
  • Bicycle hire service
  • Day-care centre
  • Babysitting service*
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Air conditioning in public areas
  • Hotel safe
  • Currency exchange facilities
  • Cloakroom
  • Lift access
  • Shop
  • Garden
  • Terrace
  • Bicycle storage
  • Concierge
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Private beach area
  • Bikes available

Activities

  • Aqua fit
  • Diving*
  • Aerobics
  • Fitness
  • Basketball
  • Volleyball
  • Billiards
  • Golf*
  • Tennis
  • Golf practice facility*

Health and beauty

  • Sauna
  • Steam bath*
  • Hot tub*
  • Massage*
  • Spa treatments*
  • Hairdressing salon*
  • Beauty salon*
  • Spa centre

Business

  • Conference room
  • Meeting room
  • Projector*
  • Secretarial service*
  • Photocopier*
  • Business centre

Restaurant service

  • Café
  • Bar
  • Restaurant : 9
  • Smoking area
  • Highchairs
  • Poolside snack bar
  • Show cooking
  • Swim-up bar
  • Air conditioning in Restaurant

Entertainment

  • Outdoor freshwater pool : 3
  • Sun loungers
  • Parasols
  • Children playground*
  • Kids’ club
  • Entertainment programme for children
  • TV lounge
  • Theatre / auditorium
  • Game room
  • Nightclub
* Some services shall be paid at the establishment

Meals

  • Breakfast
  • Breakfast buffet
  • Buffet lunch
  • À la carte lunch
  • Buffet dinner
  • À la carte dinner
  • All inclusive with alcoholic drinks top brands
  • Vegetarian meal
  • Snacks

Tripadvisor Reviews

Tripadvisor traveller rating

22849 reviews

Traveller rating

Excellent
16034
Very good
3042
Average
1619
Poor
935
Terrible
1219

Rating summary

Location4.4
Sleep Quality4.4
Rooms4.4
Service4.6
Value4.3
Cleanliness4.6

Recent Tripadvisor reviews

H450LGrobertg

 

Fun!

30 Jun 2025
Our butler Lucio was great. He made sure our stay was a pleasant one. We were able to upgrade our room and he made the transition seamless. He even decorated the room for our daughter’s graduation.

V5060POclaireg

 

Amazing experience!

30 Jun 2025
The resort was gorgeous and Lucio was an incredible help throughout our stay. He helped to make our stay comfortable, welcoming, and personal. I would absolutely come back!

U2684NLkathrynk

 

Lovely resort and staff.

30 Jun 2025
The resort was absolutely amazing. Lucio was especially wonderful he made sure to meet all our needs. Definitely would recommend!

290paisleys

 

10/10 recommend. Lucio did amazing!

30 Jun 2025
Lucio was great, he helped us with upgrading to our presidential suite and even arranged for having it decorated for our new graduate. Highly recommend!

V348HEkaitlynk

 

Riviera Maya Hard Rock Resort

30 Jun 2025
Shout out to Elias and Karlos for arranging the special dinner. All staff was amazing and of great help. Very relaxing and good time had by all!

Tripadvisor Overview

This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest.

More Hotel Information

To take into account

  • Deposit on arrival
  • Identification card at arrival
  • Minimum check-in age : 18

Cards accepted

  • American Express
  • MasterCard
  • Visa

Room

Adults
(18+)
1
Children
(0-17)
0
Children's ages at time of return