We had a wonderful time as a young family of four at Heritage Awali. The hotel is a jungle paradise, tastefully and thoughtfully designed and decorated. It’s in a fantastic quiet location, our room led straight out onto the soft sandy beach which was bliss. The housekeeping staff were lovely and clearly take great pride in keeping the hotel spotless. They’re also very personable, kind and our kids loved them (thank you Vimala!). The front of house staff made us feel very welcome and well looked after, especially Vicky, and are warm and always keen for a chat and to make sure everything is going well. The facilities are lovely. The kids club is fantastic, the staff knew our children’s names almost before we got there! The swimming pools are divine and the family pool is straight out onto the beach which is a stunning backdrop. The sports offering: tennis, bikes, aqua fit etc were all super accessible and the staff energetic and fun. Being able to head round to some Heritage Telfair restaurants and pools as part of our all inclusive package was a nice way to keep things interesting - C Beach was a real hit for our whole family. As a young family, we spent many of our lazy relaxing days playing at the pool which is the perfect temperature to maintain a really comfortable temperature in such glorious warm weather. Oliver - the poolside host - was a real highlight of our trip. Thoughtful, diligent and professional. Thanks Oliver! The food was excellent. Clearly a lot of thought has gone into sourcing local, fresh ingredients wherever possible. Menus in the restaurants are varied without being overbearing, and the buffet restaurant provides a wide enough selection without overproducing and creating tonnes of food waste. Our only critiques are that the restaurant service was a little inconsistent which sometimes took some of the shine off the dining experience, and this is the only reason I rate the overall service 4/5 instead of 5/5. Thanks Heritage team, we had a great time!