Hidden Beach Resort Au Naturel, by Karisma

HBR is a very special place. The “special” is due to many reasons - most importantly are the staff and the guests. The staff is extremely professional, attentive, gracious, and always have a smile on their faces all day, every day. From the time you walk into reception and see Ula and Ele, you know you’re home! Anything you need, want and even what you don’t know you need or want, they will get and/or do for you! Then there are the day and night service and bar staff. They all deserve accolades and while I can’t mention all, I would like to highlight at least some that we have come to consider family over the years - Yesenia (day Maître d’ who has her eyes on everything); day servers Aniceto, Noel, Arnulfo, Angel; day bartenders Nathanial and Esperanza, who are just amazing!!; our special night time server Jesus, Sr. Alberto who works the bar, and David who is at the night club as long as there are guests! Then there are the guests! HBR is a small adults only hotel (43 rooms) to which some guests having been going every year for many years! There are not many hotels that can make that claim! It is hard to explain why to someone who has never been, but I think it is because people are always smiling, are truly interested in meeting you and getting to know you, and start every day by saying good morning to everyone - how can that not make you feel good? And then, there is volleyball, but that has to be experienced too! Every visit is wonderful, but this last visit was truly special due to Brandon, a young man who is, I believe, the Food & Beverage Assistant Manager. Brandon invited us to VIP service at two extraordinary events that took place in the huge plaza of the El Dorado Palms just outside the doors to HBR. We had a front row table for 2 events - a fire show and a Mexican fiesta. Our dinner was lovely and our servers, Gerardo, Víctor, and Marcially, made the evenings even more special! Thank you Brandon!!

We have stayed at this hotel for the third time, and once again it was a wonderful experience. We really love this place and can highly recommend it to everyone. The people here are incredibly nice, friendly, and welcoming. The whole atmosphere is very open and relaxed, and we always feel so comfortable during our stay. It truly feels like a home away from home. There is no beach directly at the hotel, but you can easily go to the neighboring resort, which is just next door. We are already looking forward to coming back again! 😊

ALWAYS AN AMAZING EXPERIENCE BEST STAFF EVER. Ulah,Esperanza,Arnie,angel,Noel,ischemic,Carlos,Rosie,Alberto,Nate David Ricardo and all the rest of the staff. I love you all. See you again real soon

This Resort offers an incredibly unique experience to adult travelers. The Staff Service was top shelf and the mix of people staying there were the best. It’s not a huge resort with only 43 or so rooms. However HBR is located in between two sister resorts where we enjoyed excellent dining out. Best of both worlds. Our “VIP” location allowed us to enjoy the sister properties, however outside guests could not access our resort oasis. Carlos the Activities Coordinator and Ula the concierge helped make our stay very special. Amazing service - and Great Sense of Humor. But most all the Servers and other Staff provided Superior Service.

They made us walk with our luggages to be picked up from the outside gate during our check out. their policy disallows outsiders from picking guests inside.. they didnt even allow their golf cart driver to bring us and our luggages to the main gate, they forced us to walk out with our luggages.. it was a long walk. manager Jonathan was rude. the front desk person was not only rude but also sarcastically laughing at us. The gold cart driver wanted to drive us to the gate but management asked him not to and he said he didn’t want to lose his job. oh and there is no hidden beach!!! there is no beach at all!!!