HBR is a very special place. The “special” is due to many reasons - most importantly are the staff and the guests. The staff is extremely professional, attentive, gracious, and always have a smile on their faces all day, every day. From the time you walk into reception and see Ula and Ele, you know you’re home! Anything you need, want and even what you don’t know you need or want, they will get and/or do for you! Then there are the day and night service and bar staff. They all deserve accolades and while I can’t mention all, I would like to highlight at least some that we have come to consider family over the years - Yesenia (day Maître d’ who has her eyes on everything); day servers Aniceto, Noel, Arnulfo, Angel; day bartenders Nathanial and Esperanza, who are just amazing!!; our special night time server Jesus, Sr. Alberto who works the bar, and David who is at the night club as long as there are guests! Then there are the guests! HBR is a small adults only hotel (43 rooms) to which some guests having been going every year for many years! There are not many hotels that can make that claim! It is hard to explain why to someone who has never been, but I think it is because people are always smiling, are truly interested in meeting you and getting to know you, and start every day by saying good morning to everyone - how can that not make you feel good? And then, there is volleyball, but that has to be experienced too! Every visit is wonderful, but this last visit was truly special due to Brandon, a young man who is, I believe, the Food & Beverage Assistant Manager. Brandon invited us to VIP service at two extraordinary events that took place in the huge plaza of the El Dorado Palms just outside the doors to HBR. We had a front row table for 2 events - a fire show and a Mexican fiesta. Our dinner was lovely and our servers, Gerardo, Víctor, and Marcially, made the evenings even more special! Thank you Brandon!!