Hilton Vacation Club The Point at Poipu Kauai

We just returned from a 2 week stay at this property and it leaves a lot to be desired. This review is not a reflection on the staff whatsoever. Everyone who worked there was lovely. All were warm, helpful and friendly. Actually, they all deserve a raise based on what they must have to put up with when the property itself does not deliver what is expected. We stayed in one of the renovated rooms. It was nicely appointed but had some serious issues. They obviously re-did counters, floors and furniture but did not address things that were not cosmetic. When attempting to use the fan in the master bedroom the switch actually caught on-fire and was smoking and melted. Engineering had to come up and replace the entire thing. Luckily this did not happen while we were sleeping. The in-room air conditioner was so noisy we could not sleep with it on. At this time of year windows open with a fan was just fine. The linens on the bed were so worn out that I could feel the pilling of the fabric which kept waking me up. After 2 days of trying to ignore it, I had to call and have the linens changed. When we attempted to use the dryer, it was making a really loud noise. It turned out that inside the drum the back had fallen off and was turning around with the clothes. We called for service and they had to bring a whole new washer/dryer unit to our room because it was unfixable. When we were using it, the vent was torn so the warm air was venting into the room. The obviously did not replace the cookware when renovating because the pans had no nonstick coating left so every time they were used everything stuck. Additionally, the elevator was broken the entire time we were there so every time we came and went, we had to climb the stairs to and from the fourth floor. I would like to recognize the wonderful staff that carried our luggage up and down very graciously for us. The unit was very clean. Great location :)

Just returned from a fun staycation at The Point. While we were not in an updated unit, the space was large and perfect for our family of 4 (two young kids). The unit is showing its age with cracked tiles and stains on some of the furniture and rust stains on the appliances, but the unit comes fully furnished with mostly all that you could need. The wifi was a little sketchy and we couldn't always connect, but we were able to use data so not really a big factor. We never had any issues with parking as there seemed to be a lot of parking close to our unit. The pool is quite a distance from Building #1, but the grounds are well maintained and the various ponds and waterfalls make the walk enjoyable. The kid-friendly pool is large and shallow with enough seats/shade while we were there (the pool I think only goes to 4.5' deep). While not used much by others, our kids really had a lot of fun in the pool. The bathrooms by the pool also have nice showers and a small locker room so it was nice to shower off in warm water. The front desk also supplies fish food which our kids loved to feed all the fish in the ponds. The Honu Cove Bar & Grill on site had really good food and overall reasonable especially since it's in a hotel in Poipu and they also gave good portions. Overall we really enjoyed our time here! We did get to see an updated unit which was really nice with vinyl floors and an updated kitchen. We hope to come back again!

We stayed at the Point at Poipu in Kauai for 7 nights during the second week of January 2026. It was our third trip to Poipu, but our first time staying at this property. Before we arrived, we read mixed reviews from other travelers, but we had an amazing experience, and would definitely come back! LOCATION: Our room was on the 3rd (of 4) floors of building 6, which had a balcony facing Shipwreck Beach, the pretty mountains behind it, and had a lovely view of the ocean. QUALITY: Ours was a newly renovated, spacious suite, so the quality and condition were great. The furniture, appliances, and beds were like new. ROOMS: The two-bedroom unit had one room with a king bed, dresser, and walk-in closet with safe, plus an ensuite bathroom with 2-sink vanity, large soaking tub, and sizable shower with AMAZING water pressure! The second bedroom had a double bed, dresser, and closet with a detached smaller (but still nice) bathroom with a single sink and a shower. LIVING & DINING AREA: There was a couch and 2 chairs, plus a 6-person dining table. The chairs and couch were in great condition, but could have used some extra throw pillows for lumbar support. KITCHEN: The kitchen had everything we needed, including a full-size refrigerator, full-size stove & oven, microwave, and dishwasher. There was a coffee maker with coffee, sugar & creamer provided. They provided all of the basic dishes, utensils, and pots and pans that we needed. WASHER/DRYER: Our unit had a laundry closet with an apartment-sized stacked washer/dryer that worked efficiently. The laundry detergent was provided. PATIO: Ours had a 4-person round patio table, and one lounge chair - all seemed new, and we ate breakfast on the patio every morning, where we were greeted by friendly little birds. PARKING: The parking area was an easy walk to our unit, with a lovely view of the ocean and Nene birds along the way. The elevator in our building was broken, but we didn't mind the easy walk up the stairs to our floor. POOL AREA: There is a main pool with a sandy area around it that also included a large hot tub. There is also an "adult" hot tub area on the property. DINING: One downside of the Point at Poipu is that there is only one place to eat/drink on site - the small unrenovated pool bar. However, the service there is amazing with wonderfully hospitable bartenders, so we enjoyed going every night for happy hour! ACTIVITIES: Poipu Beach is an easy 1-mile walk or drive. Great snorkeling there, with a healthy reef, many fish, sea turtles, and monk seals. The Spouted Horn Blow Hole and the National Botanical Garden is about 4.5 miles (which is a great run, if you enjoy running). SHOPPING RECOMMENDATION: We stopped at Costco and Safeway in Lihue to stock up on some food and drinks before driving to Poipu. Prices are better there (and there is also a Walmart and Target nearby in Lihue).

The room we had was a 2br/2ba. Plenty spacious for my family of 4 and we loved having the kitchen. The amenities at the resort are minimal, which we knew going in. The hotel is oceanfront but not beachfront. Beautiful views but if you want the beach right outside your door, you’re better off elsewhere. I also wouldn’t bother paying extra for an oceanfront room as you’re still a good 50-100 meters away. The beach is an easy 10 minute walk away at the Hyatt next door. A well-paved path gets you there easily. The people at the pool hut and pool bar were very friendly. The front desk maybe not as friendly, but they got everything needed done. We stayed for a week and housekeeping never came, despite us being told they’d come mid-week. Our room was not updated, but it was totally fine. It was worn but clean and fully functional. It looks like the hotel is in transition to boost it up a bit. I recommend and would stay here again. Hopefully the housekeeping and friendliness kinks are worked out by next time. Good location with plenty of shopping, restaurants, and other beaches within a 10-15 minute drive. You’ll definitely need a car at this hotel (and pretty much anywhere on the island).

Property is still undergoing renovation by Hilton Vacation Club. 4 of 10 buildings appear to be complete. We stayed in an unrenovated building but it was near the pool & bar/restaurant so it was offset. Suite was clean & well furnished, just well-worn, especially in the kitchen. The one time we needed maintenance for the bathroom, facilities tech was there within the hour & fixed it. Really nice landscaped property overall. Nice walking path over to the Grand Hyatt. Good location for access to Poipu activities.