Hilton Vacation Club The Point at Poipu Kauai

We Love our stay here Room: Had an upgraded condo in bldg 6 on first floor with patio and chairs grassy area directly from our patio leads to rocky shore Oceanview is beautiful Quiet room kitchen stocked with plates cups glasses and all things for cooking. Rain shower head in both bathrooms and big tub in master was nice. Pool. Love the wading pool 2-4ft deep walk straight in from sand surrounding pool Lava rock for ambiance around pool use of towels and pool floats free. Suntan lotion for purchase. Bar & grill at pool: the only onsite restaurant Great service great drinks & good choices on menu Open 8am-8pm during our stay Around resort: tiered koi ponds and waterfalls and plumeria trees were beautiful! Several benches picnic tables & bbqs to use throughout resort Service: awesome staff Great service from Leah at front desk to Matt the greater and staff to take our luggage to room in golf cart We Love our stay here. Would like to come back soon

We booked a “2 Bedroom Ocean View” unit using HGVC points. The property itself is beautiful. We loved the pool, the walking paths, and the amazing scenery around the resort. Watching sea turtles swimming and even seeing Hawaiian monk seals made our Kauai trip very memorable. If the room had actually been a true “Ocean View” as advertised, we would still have given this stay 5 stars even though the room itself was older and not renovated. Unfortunately, the actual view from our balcony was extremely disappointing. Due to the hill and trees directly in front of the balcony, we could barely see the ocean at all. In our opinion, this room should be classified as a “Partial Ocean View,” not a true Ocean View. As HGVC owners and Diamond members, this was also the first time we experienced our room not being ready after official check-in time. We arrived after 3:00 PM in the rain, tired from traveling, and were told we would receive a text when the room was ready. We never received any message and had to call ourselves. The room was finally ready around 4:40 PM. Our room (7203) was also clearly not renovated. The curtain rail came off, the bathroom sink drained poorly, the bathtub stopper needed repair, and even the coffee mugs were chipped. We also requested a late check-out, but that request was denied even though the room was delivered 40 minutes late. What disappointed us most was that other guests staying in Ocean View — and even some Partial Ocean View rooms — appeared to have much better views than ours. This was honestly the worst experience we have had at an HGVC property. Kauai and the resort grounds themselves were wonderful, which makes this even more disappointing. Unfortunately, because of the misleading room category, delayed check-in, and maintenance issues, I cannot give this property a high rating.

Nicely appointed condo with great customer service, prompt responses to any maintenance requests, and beautiful renovated rooms. Pretty walking paths by the ocean. Our “partial ocean view” room looked across a lawn to the ocean, beds very comfortable, A/C worked, .7 mile easy walk to Poipu Beach. Next to the Grand Hyatt and Shipwreck Beach. Biggest con is a single mediocre shallow pool that isn’t even 4’ deep, more suitable for kids than adults, and the noise from rooms above is somewhat annoying.

We have stayed at this resort every two years or so for the last 10 years. We enjoy the area and the resort. Some of the interior could be refurbished but for the most part we come to enjoy the island, the people and the area. Sometimes there is an issue with the operation of one of the elevators but the staff are always accommodating and go out of their way to make your stay pleasant.

We just returned from a 2 week stay at this property and it leaves a lot to be desired. This review is not a reflection on the staff whatsoever. Everyone who worked there was lovely. All were warm, helpful and friendly. Actually, they all deserve a raise based on what they must have to put up with when the property itself does not deliver what is expected. We stayed in one of the renovated rooms. It was nicely appointed but had some serious issues. They obviously re-did counters, floors and furniture but did not address things that were not cosmetic. When attempting to use the fan in the master bedroom the switch actually caught on-fire and was smoking and melted. Engineering had to come up and replace the entire thing. Luckily this did not happen while we were sleeping. The in-room air conditioner was so noisy we could not sleep with it on. At this time of year windows open with a fan was just fine. The linens on the bed were so worn out that I could feel the pilling of the fabric which kept waking me up. After 2 days of trying to ignore it, I had to call and have the linens changed. When we attempted to use the dryer, it was making a really loud noise. It turned out that inside the drum the back had fallen off and was turning around with the clothes. We called for service and they had to bring a whole new washer/dryer unit to our room because it was unfixable. When we were using it, the vent was torn so the warm air was venting into the room. The obviously did not replace the cookware when renovating because the pans had no nonstick coating left so every time they were used everything stuck. Additionally, the elevator was broken the entire time we were there so every time we came and went, we had to climb the stairs to and from the fourth floor. I would like to recognize the wonderful staff that carried our luggage up and down very graciously for us. The unit was very clean. Great location :)