Anna y Jose is a beautiful property with amazing customer service. From the concierge Paulina and Melissa to the attentive wait staff, William, Maria, Gaspar and Jose, they made sure that we were taken care of the entire week of our stay. The breakfast every morning was great, fresh fruit and typical local dishes were offered every morning. My youngest daughter enjoyed trading a joke every morning with William at breakfast. We did rent a car and the valet staff, especially Jorge were great. The hotel room was clean and comfortable. The cleaning staff was great and even found lost earring while cleaning the room. The property is safe and secure and the employees all make sure that guests are safe and comfortable. We will definitely stay at Anna and Jose next time we visit the Riviera Maya.