We stayed here for 5 nights and overall had a really good experience. Staff and service were excellent — everyone was super friendly and well-trained, really made us feel welcome. Beds were on the hard side, and only at checkout did we find out they could have done something about it, which would’ve been nice to know earlier. Pillows were great though — both hard and soft provided, and you can ask for more. One thing that surprised us was the toiletries. They use Dove, which to us felt more like basic supermarket stuff than hotel-level amenities. Aircon was strong and worked well most of the time. Breakfast had a decent spread, but honestly, the quality wasn’t great. After two mornings we decided to head out instead — highly recommend Patio, Amigo’s Café, and especially Stuja Di Pantai, which opens early so you can catch the sunrise with a coffee. Location is fantastic — just a 2-minute walk to the beach or the main street in Sanur, but still quiet at night. The pool is on the small/basic side, with just a few deck chairs. All in all, a solid stay. Great staff and location, with a few areas that could be improved.