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Hotel Biwa Tulum

Riviera Maya, Mexico
3 out of 5
Approx hotel star rating
Based on 123 reviews

1 / 43

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Official Description

This charming hotel located in downdown Tulum. Biwa Tulum is easily accessible on foot to a host of places of interest. The hotel is close to main entertainment areas. The property is within easy reach of the city's main public transport links. The accomodation is within 10 metre(s) from the nearest beach. Guests will find the airport within //TEMPLATE OR VARIABLE distance in metres NOT FOUND// metre(s). The accomodation comprises a total of 16 snug units. This hotel was revamped in 2018. The accomodation includes Wi-Fi internet connection in all public areas and guest rooms. This hotel does not operate a 24-hour reception. Hotel Biwa Tulum does not offer cots on demand. All accomodation units at Hotel Biwa Tulum are wheelchair-accessible. Hotel Biwa Tulum provides parking for guests' convenience. This hotel has been designed with a conscious effort to adhere to the strictest ecological standards and features the certification. Guests staying at this hotel can take advantage of the transfer service offered. All guests staying at this property may pamper their taste buds at its gastronomic venue. The property has functional business facilities, ideal for business travellers. All guests staying at this property may relish the opportunity to taste the meals served at its dining facilities. Some services may be payable.

Amenities

  • Massage
  • Pool
  • Sun loungers
  • Wheelchair-accessible
  • Car park
  • Wi-fi
  • Car hire
  • Transfer service
  • Airport Shuttle
  • Laundry
  • Bicycle
  • Safe
  • Lift
  • Terrace
  • Gym
  • Luggage room
  • Clothes dryer
  • Private pool

Room Prices & Availability

Rooms

1 / 8

Double King Size Bed

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm) : 28
  • Number of bedrooms : 1
  • Desk
  • Terrace
  • Make-up mirror
  • Centrally regulated air conditioning
  • Tea and coffee making facilities
  • Direct dial telephone
  • Shower
* Some services shall be paid at the establishment
+ More
1 / 7

Twin Standard

Bedroom : Single bed 80-130 width (2 units)

Facilities

  • Kitchen utensils, plates & cups
  • Individually adjustable air conditioning
  • Fitness room
  • Room size (sqm) : 28
  • Mini fridge
  • Outdoor swimming pool : 1
  • Cot on demand
  • Internet access
  • Toiletries
  • Number of bedrooms : 1
* Some services shall be paid at the establishment
+ More
1 / 11

Junior Suite Standard

Bedroom 2: Single bed 80-130 width (2 units)
Bedroom : Queen-size bed 150-154 width (1 unit)

Facilities

  • Smoke detector
  • Individually adjustable air conditioning
  • Kitchen
  • Dining Area : 1
  • Tea and coffee making facilities
  • Shower
  • Fridge
  • Bathroom : 1
  • Room size (sqm) : 60
  • Living room : 1
* Some services shall be paid at the establishment
+ More

Statistics & Profile

  • Year of most recent renovation : 2018
  • Total number of rooms : 14
  • Number of floors (main building) : 3
  • Twin rooms : 4
  • Double rooms : 6
  • Junior suites : 4

Hotel Biwa Tulum is booked in hotel categories: Business hotels, Hotels with charm and Beach hotels.

Facilities

Most popular facilities

  • Massage
  • Pool
  • Sun loungers
  • Wheelchair-accessible
  • Car park
  • Wi-fi
  • Car hire
  • Transfer service
  • Airport Shuttle
  • Laundry
  • Bicycle
  • Safe
  • Lift
  • Terrace
  • Gym
  • Luggage room
  • Clothes dryer
  • Private pool

Amenities and services

  • Wheelchair-accessible
  • Car park
  • Check-in hour from 15:00:00 to 21:00:00
  • Check-out hour from 11:00:00 to 12:00:00
  • Late Check-out*
  • Mobile phone coverage
  • Wi-fi
  • Car hire*
  • Transfer service*
  • Secure parking
  • Airport Shuttle*
  • Room service*
  • Laundry service*
  • Bicycle hire service
  • Multilingual staff
  • 24-hour security
  • Air conditioning in public areas
  • Hotel safe
  • Lift access
  • Terrace
  • Bicycle storage
  • Hotel’s own bike shop/workshop
  • Concierge
  • Sun terrace
  • Gym
  • Luggage room
  • Dining area
  • Clothes dryer
  • Private pool : 1
  • Bikes available : 10
  • Towels and bed linen

Health and beauty

  • Massage

Business

  • Conference room : 1
  • Meeting room : 1
  • Printer*
  • Photocopier*
  • Audio-visual equipment rental

Restaurant service

  • Café
  • Bar
  • Restaurant : 1
  • Non-smoking area
  • Poolside snack bar
  • Banquet hall
  • Show cooking
  • Air conditioning in Restaurant from 2022-08-09 to 2023-12-31
  • Breakfast room

Entertainment

  • Outdoor freshwater pool : 1
  • Sun loungers
* Some services shall be paid at the establishment

Popular Room facilities

  • Hairdryer
  • Wi-fi
  • TV
  • Kitchenette
  • Microwave
  • Fan
  • Safe
  • Balcony
  • Wheelchair-accessible
  • Housekeeping

Meals

  • Breakfast from 07:00:00 to 14:00:00
  • Breakfast buffet from 08:00:00 to 10:00:00
  • Breakfast served to the table*
  • Hot breakfast*
  • À la carte lunch
  • Set menu lunch*
  • Brunch*
  • Snacks

Tripadvisor Reviews

Tripadvisor traveller rating

123 reviews

Traveller rating

Excellent
96
Very good
20
Average
4
Poor
1
Terrible
2

Rating summary

Sleep Quality4.7
Location4.6
Rooms4.8
Service4.8
Value4.6
Cleanliness4.9

Recent Tripadvisor reviews

642susyw

 

Wonderful stay

30 Apr 2025
We had a wonderful stay at the Biwa. The rooms were very spacious and clean. The staff were great, very helpful and answered all our questions before we arrived really quickly. Great location for restaurants and bars of Tulum. Pool was good, and breakfast at the next door cafe was fantastic. Hotel is a few km from the beach and local in taxis are very expensive. We used the collectivo (local bus) which was cheap and reliable to get around. I would recommend Biwa to families looking for a base in Tulum.

F101IHmarkj

 

Best Downtown Hotel in Tulum

31 Mar 2025
This is the best downtown hotel in Tulum. Staff is friendly and helpful, rooms are excellently maintained. Great central location. Desk staff knowledgeable of the local area and very helpful. Would highly recommend staying at the Biwa. *****

Post2Gary

Colchester, Essex, England

Clean, central location and lovely staff

31 Jan 2025
Points that really stick out for us: really clean hotel and rooms, really friendly staff who always say hello and can’t do enough for you, central location to the main street. We loved staying at this hotel. The staff were always smiling and so helpful (thank you so much). The WhatsApp service is excellent for asking questions or requests and the staff speak great English. The hotel was very clean, the rooms were very clean and we like how the floor was washed by the maid each time. There is a roof top area with a bar and sunbeds but nearly every day we checked it was empty - but a great spot to catch a sun tan. The pool area was clean and tidy but didn’t really get the sun (maybe wrong time of year January), but being 29 degrees was a nice spot to chill out. The location of the hotel was great. Next door (connected to the hotel at the rear) is an excellent breakfast and lunch spot, food was really nice and friendly staff. The hotel was on a street with a few street food vendors and several restaurants. There is also a 7-11 convenience store nearby on the corner and an XXO store too. If you walk down a side street (come out of the hotel, do a left then take any left) it’s a 10/15 minute walk to a large supermarket. Yes I would stay at this hotel again.

bintwo1234

 

The worst hotel experience that I have ever had

30 Jun 2023
The worst experience that I have ever had with a hotel. Avoid this place unless you want to lose your money. I had initially booked a 2 week stay in early 2021 (there isn't an option to select a date from that year so i had to pick June 2023 when writing this review). Shortly after making the booking, was no longer able to go on the trip. I contacted the hotel and they said a refund was not possible but that they could let me move the dates to another time in the next 12 months. I said fine, but okay. I picked new dates many months into the future and as the days got closer to my new dates, I contacted the hotel -- they told me that there was a chargeback and that my reservation was now cancelled. I never got any money so I called and emailed them many times without an answer for weeks. The dates that I wanted passed by, and I missed being able to stay at this hotel. They finally got back to me and said sorry for missing my emails but there's nothing they can do now. I was robbed of ~$2,500 and have been trying to get my money back for 3 years with no success. I would hate for someone else to deal with this so am now finally writing this review to share my experience.

Tripadvisor Overview

A vibrant hotel beating at the heart of downtown Tulum, where you’ll find peace in its 14 room accommodation. Crafted by local artisans and the amazing hard working people of the Quintana Roo region, Biwa is all the comfort you need. Catch some sun at the pool area, sit back an relax, then dive in to the sensational fresh water, this space was made for you to enjoy. Biwa is a 4 stars hotel, so we thought an elevator would come in handy to facilitate access to all of our guests. You decide where to go, either you want to discover the powerful colors and inspiration provided by the beautiful beach or walk and feel the essence of downtown Tulum. Biwa is conveniently located near both experiences, so you can take one of our bicycles to live the Tulum experience. You can't miss our Rooftop, while you enjoy some fresh drinks. Catch the sunset at exactly 6:15pm to experience a spectacular moment provided by the big star, while you enjoy a drink. Welcome to Biwa, in the heart of our city!

More Hotel Information

To take into account

  • LGTBIQ friendly
  • Identification card at arrival
  • Non-smoking establishment
  • Minimum check-in age : 18
  • Online check-in

Cards accepted

  • American Express
  • Diners Club
  • MasterCard
  • Visa
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Room

Adults
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Children
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0
Children's ages at time of return