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Hotel & Hacienda Scarlette

Riviera Maya, Mexico
2 out of 5
Approx hotel star rating
Based on 15 reviews

Official Description

When you stay at Hotel & Hacienda Scarlette in Tulum, you'll be on the boardwalk, within a 5-minute drive of Tulum Monkey Sanctuary and Gran Cenote. This hotel is 6.4 mi (10.3 km) from Tulum Mayan Ruins and 7.2 mi (11.5 km) from Tulum National Park. Take advantage of recreation opportunities such as an outdoor pool or take in the view from a rooftop terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services, and a communal living room. Getting to the surf and sand is a breeze with the beach shuttle (surcharge). The front desk is staffed during limited hours. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite. A complimentary continental breakfast is served daily from 8:30 AM to 11:00 AM. Make yourself at home in one of the 6 individually decorated guestrooms, featuring refrigerators and Smart televisions. Your Select Comfort bed comes with down comforters and Egyptian cotton sheets. Rooms have private balconies or patios. 32-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

Amenities

Room Prices & Availability

Rooms

Double King Size Bed

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Double Presidential

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Suite King Size Bed

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Double With Double Bed

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Double Two Queen Beds

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Quadruple Accessible

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Double One Bed

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Double King Size Bed

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Tripadvisor Reviews

Tripadvisor traveller rating

15 reviews

Traveller rating

Excellent
5
Very good
5
Average
2
Poor
0
Terrible
3

Rating summary

Sleep Quality5.0
Location3.0
Rooms5.0
Service4.0
Value3.7
Cleanliness5.0

Recent Tripadvisor reviews

shurid71

Mumbai, Maharashtra

My stay in Tulum

31 Mar 2022
I had my laptop bag with laptop, numerous accessories, cash and passport stolen from this hotel immediately after I checked in last week. After getting my bag into the room, and closing the door, I went to the bathroom for a few minutes and by the time I came out of the bathroom, my bag was gone. I went to the hotel manager immediately asking her to call the cops which she refused and insisted that the bag can’t get stolen from her hotel. She said i should go to the police station if I wanted to report the loss, which I did. After I checked out 2 days later, I sent her a WhatsApp message asking her to check with her staff and try and return my stuff for a “reward”. She got all defensive and attacked me instead of doing the right thing and also blocked me on WhatsApp. If you’re a foreigner and don’t speak Spanish, you’re very vulnerable here. There’s hardly any CCTV cameras installed on the premises. The ones that are there barely cover a few areas. It’s a horrible experience.

PMPOPPE

Florida

Remote work in progress

30 Jun 2019
First, if you’re looking for a quiet place, this place is for you. It’s still very much a work in progress. There is NOTHING available in terms of food or drink (including water or coffee, any sort of breakfast or FOOD AT ALL, so be prepared. We bought a cooler and beer, and survived. Yes, the pool is wonderful, but the surrounding areas are still under construction. It IS a beautiful place, and would especially be good for families intending to hop off to Cobá and the cenotes for a couple of days, but that’s really it. MAKE SURE TO ARRANGE CHECK-IN TIME PRIOR TO ARRIVAL! The hotel DOES NOT full-time staff on the premises.

prp1950

Richmond, Virginia

Hacienda Scarletta is a very nice, quiet new boutique hotel outside Tulum.

31 Dec 2018
We stayed 2 nights on our way back from Mahahual to Cancun airport, and had a pleasent experience at this all new, very colorful little Hacienda with a beautiful pool in the middle of well kept grounds. Rooms are very nice, big with great bath rooms & showers. The kitchen in our room was not that well stocked up, though but as long as we could borrow a wine opener, we managed. Breakfast is also on the spare side with just coffee, tea, a little bread, jam, butter and bananas. Staff was polite, but "only" Spanish speaking and beware of the road down to Scarletta, very bumpy ! If rating was only about quality to price, Scarletta would certainly get a 5 star review.

_madecuadro

Toronto, Ontario

Very nice room, quiet, clean. I highly recommend.

31 May 2018
Very nice room. Quiet and clean. it is worth more than what you pay. Very nice people runs this hotel. You need a car to stay there. Many places to eat local food and many cenotes and things to do, within 5-10 min drive.

Tripadvisor Overview

Finding an ideal family-friendly hotel in Tulum does not have to be difficult. Welcome to Hotel Hacienda Scarlette, a nice option for travelers like you. Rooms at Hotel Hacienda Scarlette offer air conditioning, a refrigerator, and a kitchenette providing exceptional comfort and convenience. While you’re here, be sure to check out Playa Kin Ha (0.0 mi), a popular restaurant that is within walking distance of Hotel Hacienda Scarlette. There is no shortage of things to do in the area: explore popular history museums such as Museo de la Prehistoria Parque Dos Ojos. Hotel Hacienda Scarlette looks forward to welcoming you on your visit to Tulum.

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Room

Adults
(18+)
1
Children
(0-17)
0
Children's ages at time of return