Hotel Imperial Laguna Faranda cancun

Looking for an authentic “ Welcome to Mexico” experience!?! 🌮🇲🇽🤔 If you’re seeking an authentic Mexican atmosphere, look no further than this hidden “gem” 😊😅! The hotel is conveniently located within walking distance of some great local restaurants, and there's a small convenience store nearby, making it a practical choice for your stay. I was particularly impressed with how quickly the maintenance team addressed a hot water issue—super fast response! Additionally, the hotel management granted my request, when I had to suddenly change the duration of my stay. The hotel management, provided me a refund without any hassle, which I really appreciated. I’m giving this hotel 5 out of 5 stars for our experience. However, I’m still waiting on my tax refund, so management, please ensure this is processed as promised! But I know they will!😅 Key highlights: This hotel offers a chance to truly embrace the local community, culture, and lifestyle of the Mexican people.. It's a mostly peaceful retreat away from the busy tourist spots, offering a more tranquil environment. Our 7-day stay cost under $400 USD, providing excellent value for money. The staff was incredibly friendly, offered guests free breakfast, and assisted my husband with his disability needs. They took care of all my requests promptly. In summary, if you're looking to fully immerse yourself in the local culture and escape the tourist crowds, this is the place. The hotel provides great value, and the staff is welcoming. Just keep your expectations realistic, and you’ll get what you pay for! Just remember in Mexico there is always, hidden and unexpected fees! Heads-up, you will pay an additional “tax fee”but it’s only $24.95. The downside here everything is about money and zero is free in 🇲🇽 . This experience made me appreciate my home, because we are the most generous people in 🇺🇸 expecting zero in return.

Awful customer service and unreachable by phone. I had 1 night reserved and reached out to the hotel 1.5 weeks before my stay to change my check in date because I had to change my flight and saw they had 8 rooms available for the new date. Me, my friend, and Expedia tried to call many times and they never picked up the phone (at least 6 different calls). They were not helpful via messages and gave me the runaround giving me excuses like changes cannot be made via messaging or phone - only by an email from Expedia to a specific email address they would not provide me and told me I could not send myself. Expedia sent the email 4 days before my check in date with no response. I followed up 2 days later. Finally got an email the day before my check in date that they do not have rooms available lol. It is a small hotel - they could have made the change via messages but clearly did not feel like accommodating because someone via message told me they had even spoken to the reservations person directly.

I’m all about finding the best value for my dollar. This is not a value find, it’s just a cheap hotel. Stayed here one night. This place did not look like the photos. Here’s what it really looked like. And this is the room they put us in after I complained about the first room.