I can't fully describe how beautiful this property is. The decor, the restaurant, the beach chairs, beach beds, service, rooms, pools, the rooftop bar, everything was perfect! The food in the restaurant was the best we've ever had a a hotel. Totally top notch and even better than some of the restaurants we ate in Tulum. However, what really impressed us was the care and professionalism of Miguel Ángel Montejo, the Food & Beverage manager. Both my husband and I have been in the hospitality and customer service industry for 40 years and right off the bat, we could tell that Miquel was one of the reasons we loved the property so much. His attention to details, his staff, the quality of food at the restaurant and the time he took not only to chat with us each morning, but the other guests made it a special experience. Not often do we find someone in the industry that really welcomes you and demonstrates the love for their job as Miquel did. We will be back!!! -Carolyn Hills & Robbie Shanks