Hotel Tide Phuket

This was without a doubt the worst hotel stay my family and I have ever experienced. There were five of us, and after just two nights, the entire family became seriously ill for five days. This was not “traveler’s stomach” or bad luck — it was straight-up food and water poisoning. We are strongly convinced it came from the hotel’s bottled water and/or food, which clearly does not meet even the most basic hygiene standards. The fact that a hotel can serve something that makes guests genuinely sick is completely unacceptable. To make matters worse, the pool was dirty and disgusting. The water looked cloudy and unclean, and you definitely did not feel like swimming in it — which might have been a blessing, because who knows what else you could have picked up there. This place ruined a large part of our vacation. No apology, no accountability — just a hotel that clearly does not care about the health of its guests. Save yourself from illness, ruined vacation days, and frustration. Book somewhere else.

Left me underwhelmed for sure. It looks great in pictures but needs a good clean all over. The beach is not a swimming beach and the pool wasn’t much better. It was in need of a bloody good clean either pool filter was up to the task or no pool manual vacuuming wasn’t done daily. Bits and pieces floating in the water , wouldn’t recommend putting your head under the water. First place in Thailand to not have beer cooler for your bottle. Staff weren’t very friendly or excited to be there,and rooms need a good clean. But good parts, good size rooms big comfortable beds , the best mattress and pillows in Thailand so far. Don’t order room service as took about 50 mins to come and then was only warm .

The location of the hotel is very remote, there are no other options within 30 minutes so once you are at this hotel expect to pay around 50% more for food and drinks, grab taxis will not come to the hotel but the hotel do offer a taxi service into Phuket old town for 400B each way. The hotel is directly on a beach with an abandoned ferry port and rusting boats in the sea, the beach could be an asset if cleaned up but the sand and water are heavily polluted. The hotel front reception staff are very friendly and assisted us by changing our room when we pointed out the first room they offered was damp and mouldy due to the shower water leaking from the shower drain and going under the laminate flooring in the bedroom over a long period, the laminate flooring was squelching and water damaged ...the rooms are very compact and dark. The bar and restaurant staff are overworked and inexperienced with kittle management guidance to assist them the service is slow, it was better to go the bar and order drinks and wait for the food to arrive one plate at a time so if you are a couple order something to share . The pool areas have very limited sunbeds so expect to be sat on a restaurant chair or couch if you are not by the pool for 0800. The pools are not well maintained with many broken or missing tiles in the pools, the pool water is dirty and algea and mold are growing on the pool walls and floor which make the pool water murky when disturbed. We were ill for the last 3 days of our stay here, I'm not sure if it was the food or the hotel branded water bottles in the bedrooms but we could not leave the room for 24 hours and spent £100 on medication in the nearest pharmacy ( 1.5km away)...when checking out we found out there is a stock of anti diarrhoea medication at reception which they were handing out for free to other guests. In general the hotel looks the part and is obviously appealing for Instagram users, but if that what you want you could just call in and take you photos without risking staying here and becoming ill.

My partner, brother and I stayed here for 6 nights in the new year. We were expecting a lovely hotel in nice surroundings but we were disappointed at where this hotel was located. Definitely next to a beach with a view, although you can't swim in the sea there as not safe but absolutely nothing to do in the evenings. Very isolated but if that is what you like, then it is ideal. Not for us unfortunately... When we arrived, they asked for 2,000 THB deposit per room which I was shocked at, and they took it straight out of my account, instead of holding it and when I challenged them about it, they said that it would be back in my account but I am still waiting. Rooms very nice, although you had no where to hang stuff, 5 hangers between the 2 of us!! or place your belongings in drawers as there weren't any. The shower cubicles were very tight to get into. We had a lovely bath tub in the room but the laminate flooring had very jagged edges, not great when you have bare feet. You need your Prime, Neflix or U tube passwords to access the TV's. Swimming pools were nice, although there weren't all cleaned so that was a disappointment. No shade with brollies to speak of either so if you want to stay in the sun, you will love it and burn. Cafe does 2 for 1 coffee from 7.00 to 9.00. Lots of attentive staff although some still needed training in customer services So if you are looking for a hotel that is near entertainment, don't book here as you will be disappointed. But if you looking for a chilled hotel and want to do nothing then this would be for you. Definitely not a 5 star hotel, I would rate it around a 3 star.