The WORST, NASTY, HORRIBLE hotel I've ever stayed at which doesn't deserve A STAR at all! DO NOT STAY HERE! We had booked this stay in good faith, expecting a comfortable and relaxing experience as advertised in the official website. Unfortunately, our stay fell far below acceptable standards and the conditions made it impossible to continue our holiday at the property. We had to shorten our 4 nights stay and the manager refused to refund the remaining unused 3 nights. Below are the multiple issues we encountered at the property: 1) Cleanliness concerns throughout the premises 2) A cloudy, poorly maintained pool 3) Musty, unpleasant odor in both rooms assigned to us 4) Dirty, stained curtains that contributed to an unclean environment 5) Presence of insects and even a lizard in the room, VERY UNACCEPTABLE 6) Bees swarming the restaurant dining area, buffet area and juices stations during breakfast, making it unhygienic, uncomfortable and unsafe to dine in 7) Excessive noise from other guests lasting until 4 a.m., severely affecting our ability to rest and have a proper sleep Given the circumstances from what was promised, we believe it is only fair and reasonable that we are refunded for the three nights we did not stay but the manager did not bother to come to a fair and reasonable resolution. Please read the past reviews that mentioned the same issues abt the cleanliness and the unreasonable manager. Please also NOTE the following before choosing this property: - The property was predominantly occupied by tour groups from India during our visit. Unfortunately, many guests were extremely loud, with disturbances continuing into the early hours of the morning, which severely affected our ability to rest. - A simple request to be given an extra towel and additional toiletries incurs an extra fee, which we found surprising and disappointing given the standard expected from a resort of this category. Avoid this property and book Phu Phi Man Resort for a MORE comfortable stay and if cleanliness is your top priority at a much lower price.