Hula Hula Resort, Ao Nang Beach

If you’ve ever wondered what it feels like to stay in a resort that predates modern civilization, Hula Hula might be your answer. The place feels so old that even Neanderthals might walk in and say, “This looks familiar.” The rooms are a fascinating blend of “recently added gadget” and “this has been here since the Stone Age.” A few amenities try their best to look modern, but the overall room proudly screams dated. Maintenance appears to be on permanent vacation. The bathroom didn’t have a rack to keep toiletries. Instead, there are two holes in the wall suggesting that a rack once existed, perhaps in a happier era, before mysteriously disappearing. Clearly no one thought replacing it was worth the effort. The shower drainage deserves special recognition. Once you take a shower, the water simply refuses to leave. It just sits there like it’s enjoying the resort more than you are. Expect to wait 30 minutes or so before the shower area decides to drain. Drinking water at night? That’s an adventure. If you get thirsty late night, you’ll discover that housekeeping has vanished into another dimension. No help, no response. For a 4-star hotel, this level of service is honestly baffling. And then comes the hospitality part. If you are Indian, be prepared for a noticeably rude reception. It’s disappointing to see this kind of attitude in a hospitality business that is supposed to welcome guests from everywhere. Krabi has plenty of wonderful places to stay. If you value good service, well-maintained rooms, and basic courtesy, I would strongly recommend looking elsewhere. And if you’re Indian… honestly, save yourself the trouble and skip this place entirely.

We were extremely disappointed with our experience regarding our booking. Due to the war in Israel and the official closure of the airspace, our flight was cancelled and we were physically unable to travel. This was clearly a force majeure situation, completely beyond our control. Despite providing official documentation of the flight cancellation and explaining the circumstances, the hotel refused to cancel our reservation without charging us a very high amount for three nights. We found this lack of flexibility and compassion during such an emergency situation very upsetting. This trip was meant to be our honeymoon, and instead of receiving understanding during a time of war and uncertainty, we were met with rigid policies and no consideration for the circumstances. We understand cancellation policies in normal situations, but in cases involving war and airport closures, we expected more empathy and fairness. Unfortunately, this experience left us feeling disappointed and unsupported, and we will not consider staying at this hotel in the future.

I visited this resort at 27 jan as an Indian my experience was very bad staff behaviour was not good for Indian reception staff was very rude for indian I never recommend for Indian my overall experience of 10 days at Thailand was very good but for this resort I am very disappointed Abhi

Very poor service. When we arrived at the hotel, we were informed that our room had been double-booked. As a result, we had to stay in a different room than the one we had booked for three days, and only after that were we supposed to move to our originally booked room. On the day of the room change, the staff called us repeatedly and banged on our door, telling us to hurry up and leave because new guests were checking in and our original room was supposedly ready. When we stood in reception with all our luggage packed, the room was not ready after all, and they still needed to finish cleaning it. This is extremely poor service, especially considering that the problem was entirely their own fault due to double booking. In addition, there are no pool towels available. They do not replace them, and when you ask for a towel, the staff simply say they cannot provide one at the moment. All sunbeds by the pool are constantly occupied, and the WiFi is very poor. Save your money and choose another hotel