Our stay at Hyatt was short, but truly exceptional from start to finish. Right at check-in, we were warmly welcomed, and to our surprise and delight, the lady at the front desk upgraded us to a suite in honor of my fiancée’s birthday the following day. She also ensured it was a smoking room, as per our preference. This thoughtful gesture immediately made us feel valued and set a wonderful tone for the rest of our stay. The next morning at breakfast, Geeta and Lakpa went above and beyond to take care of us. They were extremely professional, attentive, and genuinely warm in their service. Their kind gesture of surprising us with a birthday cake for my fiancée made the moment even more special and memorable. A big thank you to Geeta, Lakpa, and the entire team at Hyatt for making our experience so special. We truly felt taken care of, and because of this, Hyatt has now become our favorite place for a staycation. We look forward to returning soon!