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Hyatt Zilara Cancun

Cancun, Mexico
5 out of 5
Approx hotel star rating
Based on 14631 reviews

1 / 84

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Official Description

Hyatt Zilara Cancun Hotel is perfectly located for both business and leisure guests in Cancun. The hotel has everything you need for a comfortable stay. Take advantage of the hotel's 24-hour room service, free Wi-Fi in all rooms, 24-hour front desk, facilities for disabled guests, Wi-Fi in public areas. Comfortable guestrooms ensure a good night's sleep with some rooms featuring facilities such as television LCD/plasma screen, bathroom phone, separate living room, internet access – wireless, private pool. Take a break from a long day and make use of hot tub, fitness center, sauna, golf course (on site), golf course (within 3 km). For reliable service and professional staff, Hyatt Zilara Cancun Hotel caters to your needs.

Amenities

  • Jet ski
  • Diving
  • Table tennis
  • Squash
  • Aerobics
  • Fitness
  • Volleyball
  • Beach volleyball
  • Billiards
  • Golf
  • Tennis
  • Golf practice facility
  • Sauna
  • Steam bath
  • Hot tub
  • Massage
  • Spa treatments
  • Hairdressing salon

Room Prices & Availability

Rooms

Junior Suite Ocean Front Junior Suite Double

Bedroom : Double bed 131-150 width (1 unit)

Facilities

* Some services shall be paid at the establishment
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Junior Suite Ocean View Junior Suite King

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

* Some services shall be paid at the establishment
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Suite Ocean View Swim Up Suite King

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

* Some services shall be paid at the establishment
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Junior Suite Junior Suite King

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

* Some services shall be paid at the establishment
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Suite Presidential Suite

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Junior Suite Ocean Front Junior Suite King

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

* Some services shall be paid at the establishment
+ More

Junior Suite Ocean View Junior Suite Double

Bedroom : Double bed 131-150 width (1 unit)

Facilities

* Some services shall be paid at the establishment
+ More

Junior Suite Standard

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Suite Ocean Front Luxury Suite King

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

* Some services shall be paid at the establishment
+ More

Junior Suite Junior Suite Double

Bedroom : Double bed 131-150 width (1 unit)

Facilities

* Some services shall be paid at the establishment
+ More

Room Run Of House

+ More

Statistics & Profile

  • Year of construction : 2007
  • Total number of rooms : 310
  • Number of floors (main building) : 8
  • Twin rooms : 138
  • Double rooms : 50
  • Disability-friendly rooms : 1

Hyatt Zilara Cancun is booked in hotel categories: Business hotels, Beach hotels, Green Hotel, Hotels with spa and Only adults.

Facilities

Most popular facilities

  • Jet ski
  • Diving
  • Table tennis
  • Squash
  • Aerobics
  • Fitness
  • Volleyball
  • Beach volleyball
  • Billiards
  • Golf
  • Tennis
  • Golf practice facility
  • Sauna
  • Steam bath
  • Hot tub
  • Massage
  • Spa treatments
  • Hairdressing salon

Amenities and services

  • Wheelchair-accessible
  • Car park*
  • 24-hour reception
  • Check-in hour from 15:00:00 to 00:00:00
  • Check-out hour from 12:00:00 to 12:00:00
  • Mobile phone coverage
  • Wi-fi*
  • Car hire*
  • Transfer service*
  • Valet parking
  • Airport Shuttle*
  • Room service
  • Laundry service*
  • Launderette*
  • Medical service*
  • Bicycle hire service
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Cloakroom
  • Lift access
  • Shop
  • Garden
  • Terrace
  • Concierge
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Private beach area

Activities

  • Jet ski*
  • Diving*
  • Table tennis
  • Squash*
  • Aerobics
  • Fitness
  • Volleyball
  • Beach volleyball
  • Billiards
  • Golf*
  • Tennis*
  • Golf practice facility*

Health and beauty

  • Sauna*
  • Steam bath*
  • Hot tub*
  • Massage*
  • Spa treatments*
  • Hairdressing salon*
  • Beauty salon*
  • Spa centre*

Business

  • Conference room
  • Meeting room : 6
  • Printer
  • Audio-visual equipment rental*

Restaurant service

  • Café
  • Bar
  • Restaurant : 6
  • Non-smoking area
  • Smoking area
  • Poolside snack bar
  • Banquet hall
  • Show cooking
  • Swim-up bar
  • Air conditioning in Restaurant

Entertainment

  • Outdoor freshwater pool : 2
  • Sun loungers
  • Parasols
  • Entertainment programme for adults
  • TV lounge
  • Game room
* Some services shall be paid at the establishment

Meals

  • Breakfast
  • Breakfast buffet from 07:00:00 to 11:30:00
  • Breakfast served to the table
  • Buffet lunch
  • À la carte lunch
  • Brunch
  • Buffet dinner
  • À la carte dinner
  • Set menu dinner
  • Breakfast and dinner
  • All inclusive
  • All inclusive with alcoholic drinks top brands
  • Picnic
  • Gluten-free meals
  • Snacks

Tripadvisor Reviews

Tripadvisor traveller rating

14631 reviews

Traveller rating

Excellent
11788
Very good
1748
Average
604
Poor
236
Terrible
255

Rating summary

Location4.8
Sleep Quality4.6
Rooms4.7
Service4.8
Value4.5
Cleanliness4.8

Recent Tripadvisor reviews

nickcL9584UV

 

The best resort there is

30 Jun 2025
This place was amazing. There’s so much to do and so many nice people. Sandy and Fermin were great, Fermin is always trying to do activities with the guests to keep the good vibes.

SamXoXo

Glasgow, Scotland

Fab hotel

31 Mar 2025
Hotel location is fantastic - on the Cancun hotel strip but the beach is still relatively private. Hotel itself is gorgeous - large lobby in the centre with bar and entertainment area, a la carte restaurants are separate in a garden area which made them feel more intimate. Hotel has more of a party vibe than Zilara Riviera Maya (and younger clientele - mainly 30/40s) but still pretty chilled. Great entertainment in evenings - white party / acrobats / stilt walkers - a step above usual hotel entertainment. Don’t miss the cocktail bar (The Den) which is just off the main lobby area We had an Ocean view room which was huge with a jacuzzi tub, gorgeous view and large balcony. Pool has free and paid cabanas. Free ones tend to be reserved by towels by 7am but no people til lunchtime - hotel should really stop this and limit reserving to 1hr. On pool party days cabanas become crazy expensive but you do get a bottle of champagne or tequila included. Beach has free cabanas all day which always seemed empty. Beach area was lovely if a bit busy - a lot of Instagram photo shoots going on! Food and service at restaurants was very good - good quality meat at buffet too. A la carte weee walk in - Maria Marie was my favourite - allergies well handled. Fantastic omelettes at breakfast! Staff are great but did notice a bit of a Hote at all in how tippers / non tippers were treated - it wasn’t easy to get change at the hotel which didn’t help (bar staff were changing $10 from their own pockets - management should really help with this). On a few days I had no change til after lunch and I was very aware of the difference (servers still polite but noticeably less attentive).

lesleygL4911LL

 

Honeymoon - Best hotel in Cancun - Must Read

30 Nov 2024
Amazing honeymoon trip. Best hotel in Cancun. Nightlife is great on resort so never a dull moment and there are shows bars, restaurants, lounges and performances in the lobby all night long. My husband and I are in our mid 30s and we had a great time. It’s not a party hotel, but it is really fun even still. There was a foam pool party and an all white party on the resort also. They have hookah in one of the bars in the hotel for xtra ($60). All of the rooms are beachfront. I never write reviews, but felt like I had to. Room service is 24 hours and amazing! Get the seafood pasta with extra seafood. There is no charge for the extra seafood. Thank me later! Poolside Cabana is $150-$200 but we sat and listened to the timeshare people and got a $200 credit (they give you the credit whether you purchase a timeshare or not we knew we were not purchasing. We just wanted the $200 credit for cabana lol and it was well worth it! We only listened for one hour and received the best poolside cabana during the phone party with a free bottle of champagne and drink/food service.) the swim my pool was fun. There are comfortable large loveseat type seating on the beach further down that are free and there are waiters that will come out to you on the beach and ask if you want anything to eat or anything to drink. There are men on the beach constantly asking if you need any thing like cigars or cigarettes or… Anything else wink wink lol. There is an ATM on the resort that gives pesos and American dollars. The gift shop sells tobacco, cigars, rolling papers. Etc. if you like milkshakes and want to get drunk, the mudslides are great. Zilara spoiled us… We don’t wanna go anywhere else. I have been to Finest Playa Mujures & this resort was so much better. The crowd was mainly 30s & up and all races, but I saw a couple 20 something’s sprinkled in there. If you’re a Spring breaker or looking to meet guys or girls, I would go somewhere else. most people appear to be coupled up or professional (but fun, youthful, and polite!). It’s really fun! It’s just not 17 year old spring break fun probably lol. keep in mind I am 35. Sorry for typos as I am using voice text and it is midnight. staff was also amazing and so friendly. They put their hands over their hearts every time they see you. Can’t wait until renovations are complete. I believe they will be complete in February 2026. We will be back as soon as they open! Hopefully the price doesn’t go up to drastically. The photos truly don’t do justice to this place… You have to experience it.

624stephaniem

Minneapolis, Minnesota

Quick Birthday trip to Hotel Zone

28 Feb 2025
Overall, a great place to stay in the hotel zone! Loved the architecture and rooms. Restaurant options were few but they were all great. Shout out to Giovanna and Chef Pablo and Marcos at Asiana for taking care of us, and Fredy for the special birthday treats! Loved that the coffee shop opened early and had lots of snacks throughout the day. Rooms and balconies were beautiful. Our biggest complaint was the lack of beach chairs - if you weren’t renting a cabana, you were kind of screwed. The cabana rental model needs to go.

Tripadvisor Overview

Welcome to Hyatt Zilara Cancun: an Adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an all-suite, all-inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting. Our resort features spacious suites, all of them with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities. Hyatt Zilara Cancun offers a myriad of activities and conveniences including sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at Zen Spa, mixology experiences at The Den, wine and spirits tastings, enhanced pool and beach butler service and more.

More Hotel Information

To take into account

  • Only Adults
  • LGTBIQ friendly
  • Identification card at arrival
  • Flight information required
  • Non-smoking establishment
  • Minimum check-in age : 18

Cards accepted

  • American Express
  • MasterCard
  • Visa
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Room

Adults
(18+)
1
Children
(0-17)
0
Children's ages at time of return