This was a lovely family hotel, the food and branded drinks were excellent. Our three grandchildren ranging from 7 years to 18 months had an amazing time. The pool was lovely and warm due to the weather and so was the sea. The sea and beach area were also very safe for them to swim and paddle in. When we first arrived we had a couple of days where we only had cold water, this was concerning because our grandaughter has a condition where we need to keep her temperature even. The hotel at first wasn’t giving enough information regarding how long the problem would last, but after talking with a duty manager Dezreene we had regular updates and thankfully the problem was soon resolved. Dezreene was wonderful in how she handled our complaint and was always available to help with any other issue. What could have been a bad experience the staff turned around and made up for it. The Five stars go to the staff!! A big thank you to the Hyatt for giving us a well needed lovely family holiday!