Iberostar Bouganville Playa

We stayed as a family of 3 with a young child. We checked in at 9pm. Check in went smoothly. However, when we arrived at our room it smelt of sewage badly. We could also hear a lot of music / nightlife. We waited until 11pm for someone to come and sort the shower. The next morning we requested a room change as music went on until around 3am. My advice is stay clear of first floor! We were changed to 4th floor round the back of the hotel and it was so quiet. Rooms are dated and could do with a refresh. Also toilet room is quite small so we had to hold our hand over the corner of the handrail everytime our daughter went in there to minimise accidents happening. Cleaners came everyday to make beds (not change them) and provide fresh towels. Entertainment on the evening was mini disco at 8:30 (could do with it being 7:30) and then a show following afterwards. No show on a Saturday / Sunday which could be disappointing for those doing a Friday - Monday stay. Entertainment was great and staff often went round children with free ice creams / sweets. Our little girl loved the entertainment staff and often pointed them out in the food room. Food was of a good quality. Fresh meat daily, plenty of options. The pancake guy was very impressive offering character pancakes for the children (and adults!). Plenty of options for gluten free etc too. The pools / slides provided hours of fun for us as a family. Our little girl loved them. There is a €20 charge for towels however if you popped into one of the little shops either side of the hotel you could buy them on offer 2 for €12. We went down to the sunbeds as late as 11am and still managed to get some. There is a pile of them next to the children’s pool to help yourself too. There are photographers that work on site. They take lovely photos but are expensive. €15 for one photo , no digital copy. €11 each if you buy 5+ and can have them sent to your email. The lifts are ridiculous. They stop at every floor when you don’t want them too. Some waited as long as 15 minutes for a lift and it still didn’t come. We took the steps most of the time (which helped work off the breakfast and evening meal!) Can’t comment on the Time slots for food as we didn’t get asked to make one so went for food whenever. Breakfast was 7:30-10 and evening meal was 6:30-9. Siam park was a 10 minute walk from the hotel and really easy to get to. The balcony’s are solid concrete so if you’re sitting down you can’t see the view over them. However, this was a bonus for us as there was no worry of our 3 year old being unsafe. Overall an amazing first holiday abroad, we will definitely be back next year!

Just returned from an 11 night stay at this fabulous hotel and I did not want to leave. Primarily a family hotel with fantastic pools and activities for kids, as a solo traveller I did not feel out of place at all. The welcome on arrival was warm and inviting, I booked star prestige which has adult only room areas, free use if safe and pools towels changed daily, separate sun decks and eating areas in dining room. This was worth it and I would do it again. All the staff were friendly and always had a smile and a ‘hola’ which makes such a difference. Food was best I’ve had in an all inclusive, varied and fresh. All areas of the hotel were spotless, room cleaned daily to a high standard with frequent changes of towels. Two bar/entertainment areas Lanzarote bar with kids disco followed by evening shows and main lobby bar with nightly music acts, have to mention The Final Countdown here who were absolutely brilliant!!! Well placed for walk into Los Americas, around 25 mins or Porto Cristo and Fanabe the other way. Lots of places to eat or have a drink close by. The only downside as other reviews have said is the lifts, whilst I didn’t experience any long delays there was often a 5-6 minute waits so I can imagine in high season this can be a big problem. All in all thank you for an amazing stay when i return to Tenerife this is where i will be staying.

I'll try to write this as concisely as I can - as don't want to write paragraphs of waffle! I write this having been home for a few days with an intense feeling of holiday blues. Me and my wife both agree this is by far the best holiday we've had with our five year old thus far. People may read the reviews and may be put off by slight gripes by overly critical people - but the hotel, the staff, the facilities and the area itself resulted in the perfect family holiday for us. Room: Spacious, cleaned thoroughly every day, perfectly operating air con system. We were lucky our room was positioned immideatiely adjacent to the cold water statoins, which are located on every floor. But the rooms are great. Staff: The staff are a HUGE credit to the hotel. Every single member of staff we encountered, whether it be cleaners, bar staff, of maintenance staff - always greeted us with a smile, and a cordial greeting. Anything we needed at all, they literally could not bend over backwards enough. Special shout out to two receptionists Melanie (pictured on the attached photograph with my son), and there was another lady with glasses but I didn't take her name - who were amazing. So so welcoming every time we entered the hotel, and were great with my little one - always asking how his day was, even racing him at one point across the lobby! Facilities: Fantastic. A superb very well equipped gym - with treadmills, rowing machines, freeweights, and a whole host of other machinery. There is a good sized arcade for children. Both the snack bar and main dining room are very spacious and equipped. There is a special Kids Club area (will discuss this in more depth later). There are two main bars which were also well staffed and the alcohol is proper branded stuff. We never stayed in for entertainment but there is a Kids Mini Disco before the main entertainment starts. Pools: Two good sized pools with an accompanying pool bar, a smaller baby pool with smaller slides for the younger ones, and a special larger kids pool with varying slides. There were some bigger ones for the older kids, and smaller for the younger ones. This is where my little one spent most of his time. It's a hive of activity with seating around the pool to allow adults to relax whilst their children play. This was a great place for kids to socialise together and make playmates, and for adults to have a chin wag as well! All pools are a very short walking distance away from each other so it doesn't really matter where you set up camp. Kids Club: This was our first holiday that our little one was of age to be left alone in a kids club and my wife was a little worried - she needn't have been at all though. There is a fully electronic 'booking in - booking out' system - so your child can not be released unless a unique QR Code is presented. The activites were always fun and interactive, and sessions were held in the afternoon as well as the morning - which gave us a welcomed break. The staff were AMAZING. My little one became very fond of them due to their friendliness and engagement with the kids, and their professionalism with the adults with any questions. Surrounding Areas: The hotel is nicely tucked away from the hustle and bustle of nightlife, although bars restaurants etc are only a short walk away in all directions. We ventured out a nights for a couple of drinks and dinner, and there was plenty of choice. I would recommend Scallywags, which is extremely accommodating for kids also. Also a walk down to Las Americas is only 30 minutes, on which you will pass several more bars and restaurants before hitting the main strip of shops and other eateries. Very occasionally you could here shouts of people returning home from their nights in the early hours, but this was brief and not problematic. There are beaches within walking distance of the hotel. We would highly recommend the Monkey Park which is only 10/15 minutes away in a taxi. It will take you an hour to get round and look at the animals - and we recommend you go *first thing* before the hustle and bustle of people arrive - but it got us out of the hotel and our little one loved it. Cons: The only con is the amount of time the lifts take when the button is pressed. But if that's the only criticism I think you'll find you've done well coming here. It was a good conversation started with other guests anyway! Overall we can not recommend this hotel enough and we will be back next year!

Absolute joke. 155 euro got stole out my bag in my room, spoke to managers and the only thing they can say to us is that we’ve misplaced it. Do not come here unless you want money stole. Managers/staff are no help whatsoever and will be contacting police to take it further.

It was our First family holiday abroad and it did not disappoint, staff always had a smile on there faces nothing was to much trouble, room was immaculate and sheets changed everyday if wanted, brilliant kids pools kept them entertained for hours with the slides, we went all Inclusive so ice cream, drinks food whenever you want help yourself, lovely breakfast such a wide selection of pastries, yoghurts and hot food, was sad to go home, thanks Iberostar and all your amazing lovely staff for the best time spending it together as a family we will definitely come again, Tenerife is beautiful thanks!! :)