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Iberostar Quetzal All Inclusive

Riviera Maya, Mexico
5 out of 5
Approx hotel star rating
Based on 9258 reviews

1 / 62

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Official Description

Located along the famous Riviera Maya just a few miles away from Cancun's centre, guests enjoy the exquisite beauty of the Located along the famous Riviera Maya just a few miles away from Cancun's centre, guests enjoy the exquisite beauty of the Caribbean Sea and can easily explore popular destinations on the Yucatan peninsula. This beautiful resort is designed and inspired by the Mayan culture in this historic birthplace the Riviera Maya. The hotel offers a rich and varied collection of dining options that feature fine cuisine from all over the world. The property offers both buffet and à la carte restaurants featuring everything from classic Italian to the best cuts of meats and fresh produce, and many other internationally inspired dishes. For those wanting cocktails and light snacks, the resort has four bars that are conveniently located throughout the property, with room service ready to serve you in the comfort of your own room or suite. For those travelling with children the property offers activities for children based on age groups. Activities can be found for the entire family the adults can enjoy a full gym, snorkelling, windsurfing, jet skiing and even a ride on a catamaran. Additionally, no vacation is complete without spending some time at the spa, which offers a full range of services including massage, facials and therapies that calm and sooth. Guests can enjoy all the unique facilities and amenities of this family friendly resort, with spacious modern rooms with all the necessary amenities, create a home-like atmosphere where you can enjoy the tranquillity and charm of the hotel. All guest rooms have a private balcony to enjoy your morning coffee at sunrise and a relaxing cocktail in the evenings. Other room amenities include complimentary Wi-Fi and air conditioning. The resort also has pools, tennis, a nearby golf course, and many other exciting activities to make your stay a memorable experience.

Amenities

  • Aqua fit
  • Jet ski
  • Diving
  • Windsurfing
  • Sailing
  • Catamaran sailing
  • Canoeing
  • Table tennis
  • Aerobics
  • Fitness
  • Archery
  • Volleyball
  • Beach volleyball
  • Billiards
  • Bocce
  • Golf
  • Tennis
  • Darts

Room Prices & Availability

Rooms

1 / 6

Double Double Near Pool

Bedroom : King-size bed 150-183 width (1 unit) or Double bed 131-150 width (2 units)

Facilities

  • Tea and coffee making facilities
  • Room size (sqm) : 35
  • Safe
  • Bathroom
  • Smoke detector
  • Housekeeping
  • Direct dial telephone
  • Number of bedrooms : 1
  • Wi-fi
* Some services shall be paid at the establishment
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1 / 7

Junior Suite Junior Suite Ocean Front

Bedroom : King-size bed 150-183 width (1 unit) or Double bed 131-150 width (2 units)

Facilities

  • Fan
  • Toiletries
  • Safe
  • Housekeeping
  • Bathroom
  • Smoke detector
  • Number of bedrooms : 1
  • Direct dial telephone
  • Room size (sqm) : 38
  • Wi-fi
* Some services shall be paid at the establishment
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Double Pool View

Bedroom : Double bed 131-150 width (1 unit)

Facilities

  • Toiletries
  • Balcony
  • Wake-up service
  • Cable TV
  • Hairdryer
  • Fan
  • TV
  • Ironing set
  • Bathroom
  • Minibar
* Some services shall be paid at the establishment
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1 / 6

Junior Suite Junior Suite

Bedroom : King-size bed 150-183 width (1 unit) or Double bed 131-150 width (2 units)

Facilities

  • Smoke detector
  • Cable TV
  • Safe
  • Fan
  • Number of bedrooms : 1
  • Minibar
  • Hairdryer
  • Alarm clock
  • Balcony
* Some services shall be paid at the establishment
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1 / 2

Family Room Double

Bedroom 2: Double bed 131-150 width (2 units)
Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Ironing set
  • Room size (sqm) : 70
  • Centrally regulated air conditioning
  • Cable TV
  • Wake-up service
  • Alarm clock
  • Minibar
  • Toiletries
  • TV
  • Hairdryer
* Some services shall be paid at the establishment
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1 / 5

Room Last Room Available

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Cable TV
  • Wake-up service
  • Shower
  • Ironing set
  • Direct dial telephone
  • Room size (sqm) : 35
  • Wi-fi
  • Safe
  • Bathroom
  • Smoke detector
* Some services shall be paid at the establishment
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1 / 5

Double Near Pool Superior

Bedroom : King-size bed 150-183 width (1 unit)
Living room : Sofa bed (1 unit)

Facilities

  • Wake-up service
  • Shower
  • Ironing set
  • Centrally regulated air conditioning
  • Cable TV
  • Fan
  • Alarm clock
  • Minibar
  • TV
  • Balcony
* Some services shall be paid at the establishment
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1 / 6

Family Room Two Bedroom Family

Bedroom : Double bed 131-150 width (2 units)

Facilities

  • Ironing set
  • Safe
  • Wake-up service
  • Shower
  • Alarm clock
  • Minibar
  • Centrally regulated air conditioning
  • Hairdryer
  • Wheelchair-accessible
  • Balcony
* Some services shall be paid at the establishment
+ More
1 / 5

Double Double

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Wake-up service
  • Ironing set
  • Shower
  • Centrally regulated air conditioning
  • Cable TV
  • Fan
  • Alarm clock
  • Minibar
  • Balcony
  • Hairdryer
* Some services shall be paid at the establishment
+ More
1 / 5

Double Promo Room

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Safe
  • Minibar
  • Centrally regulated air conditioning
  • Cable TV
  • TV
  • Alarm clock
  • Hairdryer
  • Tea and coffee making facilities
  • Balcony
  • Wi-fi
* Some services shall be paid at the establishment
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Junior Suite Two Double Beds

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Suite Standard

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Double With Double Bed

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Double Promo

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Junior Suite Sea View

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Quadruple Two Double Beds

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Double King Size Bed

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Single Superior Pool View

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Double Superior Pool View

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Junior Suite Standard

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Quadruple Superior

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Double King Size Bed

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Room Run Of House

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Twin Pool View Two Double Beds

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Double Two Double Beds

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Double Or Twin Superior

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Double Economy

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Junior Suite With Views

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Room Capacity 2

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Junior Suite Sea View

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Junior Suite King Size Bed

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Room Standard

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Double With Views

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Double Standard

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Quadruple With Views

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Room Superior Garden View

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Statistics & Profile

  • Year of construction : 1997
  • Year of most recent renovation : 2002
  • Total number of rooms : 350
  • Number of floors (main building) : 3
  • Double rooms : 322
  • Junior suites : 24
  • Suites : 2

Iberostar Quetzal All Inclusive is booked in hotel categories: Business hotels, Golf hotels, Hotels with charm, Beach hotels, Green Hotel, Hotels with spa, Sport hotels and Family hotels.

Facilities

Most popular facilities

  • Aqua fit
  • Jet ski
  • Diving
  • Windsurfing
  • Sailing
  • Catamaran sailing
  • Canoeing
  • Table tennis
  • Aerobics
  • Fitness
  • Archery
  • Volleyball
  • Beach volleyball
  • Billiards
  • Bocce
  • Golf
  • Tennis
  • Darts

Amenities and services

  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour from 15:00:00 to 23:00:00
  • Check-out hour from 12:00:00 to 12:00:00
  • Late Check-out*
  • Mobile phone coverage
  • Wi-fi
  • Local and international calls
  • Car hire*
  • Transfer service*
  • Airport Shuttle*
  • Room service
  • Laundry service*
  • Launderette*
  • Medical service*
  • Babysitting service*
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Shop
  • Garden
  • Terrace
  • Concierge
  • Sun terrace
  • Gym
  • Luggage room
  • Clothes dryer

Activities

  • Aqua fit
  • Jet ski*
  • Diving*
  • Windsurfing
  • Sailing
  • Catamaran sailing*
  • Canoeing
  • Table tennis
  • Aerobics
  • Fitness
  • Archery
  • Volleyball
  • Beach volleyball
  • Billiards
  • Bocce
  • Golf*
  • Tennis
  • Darts

Health and beauty

  • Sauna*
  • Steam bath*
  • Hot tub*
  • Turkish bath (hamam)*
  • Massage*
  • Spa treatments*
  • Hairdressing salon*
  • Beauty salon*
  • Spa centre*

Business

  • Conference room : 6
  • Meeting room
  • Projector
  • Audio-visual equipment rental*

Restaurant service

  • Café
  • Bar
  • Restaurant : 3
  • Non-smoking area
  • Smoking area
  • Highchairs
  • Poolside snack bar
  • Swim-up bar
  • Air conditioning in Restaurant

Entertainment

  • Outdoor freshwater pool : 4
  • Children’s swimming area : 1
  • Sun loungers
  • Parasols
  • Children playground
  • Kids’ club
  • Entertainment programme for adults
  • Entertainment programme for children
  • Theatre / auditorium
* Some services shall be paid at the establishment

Meals

  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • Hot breakfast
  • Early bird breakfast
  • Late riser breakfast
  • Buffet lunch
  • Brunch
  • Buffet dinner
  • À la carte dinner
  • All inclusive
  • Vegetarian meal
  • Snacks

Tripadvisor Reviews

Tripadvisor traveller rating

9258 reviews

Traveller rating

Excellent
6249
Very good
2049
Average
595
Poor
211
Terrible
154

Rating summary

Location4.7
Sleep Quality4.3
Rooms4.2
Service4.5
Value4.4
Cleanliness4.6

Recent Tripadvisor reviews

Monika0834

Comox Valley, Vancouver Island, British Columbia

Wildlife, Waves & World-Class Food – Thank Me Later 😎

30 Sep 2025
We stayed at Iberostar Waves Quetzal in the second week of September 2025 and had an amazing time. The grounds are beautifully kept, and the wildlife was such a bonus we haven’t experienced at other resorts. The beach was gorgeous, soft sand and minimal sargassum. Rain showers came and went quickly, leaving lots of sunshine. Playa’s market and even local ruins are within walking distance, which was perfect for exploring. The pool is huge, clean, and never crowded (though it is quite deep—bring a floatie!). The food was outstanding, with incredible quality and variety—we even enjoyed lobster at the buffet one night. Worth noting: there’s no poolside drink service, but that led us to the adult pool bar where Daniels, the bartender, made our trip extra special. He’s friendly, fun, played great music and makes the best drinks—definitely ask for his special creation! Overall, Iberostar Waves Quetzal exceeded our expectations and we’d happily return.

Meander16790284632

 

Fab time

30 Sep 2025
We had a wonderful time here. The scenery was stunning and the wildlife was plentiful. Food was lovely! Raul the waiter in the sports bar was very friendly and kept the tequila flowing. I would definitely recommend this hotel!

Tripadvisor Overview

Located directly in Playacar, about 3 km from Playa del Carmen and less than an hour from Tulum, Iberostar Waves Quetzal will leave you amazed with its facilities in the middle of the jungle, beautiful views of the Mexican Caribbean, and above all with its warm service. Iberostar is committed, among other initiatives, to preserving our environment by eliminating single-use plastics through its Wave of Change movement. This 5-star resort protects a fragment of tropical rainforest and, with the help of its biologists, takes care of the endemic fauna of the region.

More Hotel Information

To take into account

  • Non-smoking establishment

Cards accepted

  • American Express
  • MasterCard
  • Visa
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Room

Adults
(18+)
1
Children
(0-17)
0
Children's ages at time of return