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Iberostar Quetzal All Inclusive

Riviera Maya, Mexico
5 out of 5
Approx hotel star rating
Based on 9300 reviews

1 / 62

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Official Description

Located along the famous Riviera Maya just a few miles away from Cancun's centre, guests enjoy the exquisite beauty of the Located along the famous Riviera Maya just a few miles away from Cancun's centre, guests enjoy the exquisite beauty of the Caribbean Sea and can easily explore popular destinations on the Yucatan peninsula. This beautiful resort is designed and inspired by the Mayan culture in this historic birthplace the Riviera Maya. The hotel offers a rich and varied collection of dining options that feature fine cuisine from all over the world. The property offers both buffet and à la carte restaurants featuring everything from classic Italian to the best cuts of meats and fresh produce, and many other internationally inspired dishes. For those wanting cocktails and light snacks, the resort has four bars that are conveniently located throughout the property, with room service ready to serve you in the comfort of your own room or suite. For those travelling with children the property offers activities for children based on age groups. Activities can be found for the entire family the adults can enjoy a full gym, snorkelling, windsurfing, jet skiing and even a ride on a catamaran. Additionally, no vacation is complete without spending some time at the spa, which offers a full range of services including massage, facials and therapies that calm and sooth. Guests can enjoy all the unique facilities and amenities of this family friendly resort, with spacious modern rooms with all the necessary amenities, create a home-like atmosphere where you can enjoy the tranquillity and charm of the hotel. All guest rooms have a private balcony to enjoy your morning coffee at sunrise and a relaxing cocktail in the evenings. Other room amenities include complimentary Wi-Fi and air conditioning. The resort also has pools, tennis, a nearby golf course, and many other exciting activities to make your stay a memorable experience.

Amenities

  • Aqua fit
  • Jet ski
  • Diving
  • Windsurfing
  • Sailing
  • Catamaran sailing
  • Canoeing
  • Table tennis
  • Aerobics
  • Fitness
  • Archery
  • Volleyball
  • Beach volleyball
  • Billiards
  • Bocce
  • Golf
  • Tennis
  • Darts

Room Prices & Availability

Rooms

1 / 6

Double Double Near Pool

Bedroom : King-size bed 150-183 width (1 unit) or Double bed 131-150 width (2 units)

Facilities

  • Tea and coffee making facilities
  • Room size (sqm) : 35
  • Safe
  • Bathroom
  • Smoke detector
  • Housekeeping
  • Direct dial telephone
  • Number of bedrooms : 1
  • Wi-fi
* Some services shall be paid at the establishment
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1 / 7

Junior Suite Junior Suite Ocean Front

Bedroom : King-size bed 150-183 width (1 unit) or Double bed 131-150 width (2 units)

Facilities

  • Fan
  • Toiletries
  • Safe
  • Housekeeping
  • Bathroom
  • Smoke detector
  • Number of bedrooms : 1
  • Direct dial telephone
  • Room size (sqm) : 38
  • Wi-fi
* Some services shall be paid at the establishment
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Double Pool View

Bedroom : Double bed 131-150 width (1 unit)

Facilities

  • Toiletries
  • Balcony
  • Wake-up service
  • Cable TV
  • Hairdryer
  • Fan
  • TV
  • Ironing set
  • Bathroom
  • Minibar
* Some services shall be paid at the establishment
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1 / 6

Junior Suite Junior Suite

Bedroom : King-size bed 150-183 width (1 unit) or Double bed 131-150 width (2 units)

Facilities

  • Smoke detector
  • Cable TV
  • Safe
  • Fan
  • Number of bedrooms : 1
  • Minibar
  • Hairdryer
  • Alarm clock
  • Balcony
* Some services shall be paid at the establishment
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1 / 2

Family Room Double

Bedroom 2: Double bed 131-150 width (2 units)
Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Ironing set
  • Room size (sqm) : 70
  • Centrally regulated air conditioning
  • Cable TV
  • Wake-up service
  • Alarm clock
  • Minibar
  • Toiletries
  • TV
  • Hairdryer
* Some services shall be paid at the establishment
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1 / 5

Room Last Room Available

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Cable TV
  • Wake-up service
  • Shower
  • Ironing set
  • Direct dial telephone
  • Room size (sqm) : 35
  • Wi-fi
  • Safe
  • Bathroom
  • Smoke detector
* Some services shall be paid at the establishment
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1 / 5

Double Near Pool Superior

Bedroom : King-size bed 150-183 width (1 unit)
Living room : Sofa bed (1 unit)

Facilities

  • Wake-up service
  • Shower
  • Ironing set
  • Centrally regulated air conditioning
  • Cable TV
  • Fan
  • Alarm clock
  • Minibar
  • TV
  • Balcony
* Some services shall be paid at the establishment
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1 / 6

Family Room Two Bedroom Family

Bedroom : Double bed 131-150 width (2 units)

Facilities

  • Ironing set
  • Safe
  • Wake-up service
  • Shower
  • Alarm clock
  • Minibar
  • Centrally regulated air conditioning
  • Hairdryer
  • Wheelchair-accessible
  • Balcony
* Some services shall be paid at the establishment
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1 / 5

Double Double

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Wake-up service
  • Ironing set
  • Shower
  • Centrally regulated air conditioning
  • Cable TV
  • Fan
  • Alarm clock
  • Minibar
  • Balcony
  • Hairdryer
* Some services shall be paid at the establishment
+ More
1 / 5

Double Promo Room

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Safe
  • Minibar
  • Centrally regulated air conditioning
  • Cable TV
  • TV
  • Alarm clock
  • Hairdryer
  • Tea and coffee making facilities
  • Balcony
  • Wi-fi
* Some services shall be paid at the establishment
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Junior Suite Two Double Beds

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Suite Standard

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Double With Double Bed

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Double Promo

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Junior Suite Sea View

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Quadruple Two Double Beds

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Double King Size Bed

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Single Superior Pool View

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Double Superior Pool View

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Junior Suite Standard

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Quadruple Superior

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Double King Size Bed

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Room Run Of House

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Twin Pool View Two Double Beds

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Double Two Double Beds

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Double Or Twin Superior

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Double Economy

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Junior Suite With Views

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Room Capacity 2

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Junior Suite Sea View

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Junior Suite King Size Bed

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Room Standard

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Double With Views

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Double Standard

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Quadruple With Views

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Room Superior Garden View

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Statistics & Profile

  • Year of construction : 1997
  • Year of most recent renovation : 2002
  • Total number of rooms : 350
  • Number of floors (main building) : 3
  • Double rooms : 322
  • Junior suites : 24
  • Suites : 2

Iberostar Quetzal All Inclusive is booked in hotel categories: Business hotels, Golf hotels, Hotels with charm, Beach hotels, Green Hotel, Hotels with spa, Sport hotels and Family hotels.

Facilities

Most popular facilities

  • Aqua fit
  • Jet ski
  • Diving
  • Windsurfing
  • Sailing
  • Catamaran sailing
  • Canoeing
  • Table tennis
  • Aerobics
  • Fitness
  • Archery
  • Volleyball
  • Beach volleyball
  • Billiards
  • Bocce
  • Golf
  • Tennis
  • Darts

Amenities and services

  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour from 15:00:00 to 23:00:00
  • Check-out hour from 12:00:00 to 12:00:00
  • Late Check-out*
  • Mobile phone coverage
  • Wi-fi
  • Local and international calls
  • Car hire*
  • Transfer service*
  • Airport Shuttle*
  • Room service
  • Laundry service*
  • Launderette*
  • Medical service*
  • Babysitting service*
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Shop
  • Garden
  • Terrace
  • Concierge
  • Sun terrace
  • Gym
  • Luggage room
  • Clothes dryer

Activities

  • Aqua fit
  • Jet ski*
  • Diving*
  • Windsurfing
  • Sailing
  • Catamaran sailing*
  • Canoeing
  • Table tennis
  • Aerobics
  • Fitness
  • Archery
  • Volleyball
  • Beach volleyball
  • Billiards
  • Bocce
  • Golf*
  • Tennis
  • Darts

Health and beauty

  • Sauna*
  • Steam bath*
  • Hot tub*
  • Turkish bath (hamam)*
  • Massage*
  • Spa treatments*
  • Hairdressing salon*
  • Beauty salon*
  • Spa centre*

Business

  • Conference room : 6
  • Meeting room
  • Projector
  • Audio-visual equipment rental*

Restaurant service

  • Café
  • Bar
  • Restaurant : 3
  • Non-smoking area
  • Smoking area
  • Highchairs
  • Poolside snack bar
  • Swim-up bar
  • Air conditioning in Restaurant

Entertainment

  • Outdoor freshwater pool : 4
  • Children’s swimming area : 1
  • Sun loungers
  • Parasols
  • Children playground
  • Kids’ club
  • Entertainment programme for adults
  • Entertainment programme for children
  • Theatre / auditorium
* Some services shall be paid at the establishment

Meals

  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • Hot breakfast
  • Early bird breakfast
  • Late riser breakfast
  • Buffet lunch
  • Brunch
  • Buffet dinner
  • À la carte dinner
  • All inclusive
  • Vegetarian meal
  • Snacks

Tripadvisor Reviews

Tripadvisor traveller rating

9300 reviews

Traveller rating

Excellent
6277
Very good
2054
Average
597
Poor
216
Terrible
157

Rating summary

Location4.7
Sleep Quality4.3
Rooms4.2
Service4.5
Value4.4
Cleanliness4.6

Recent Tripadvisor reviews

kimnC2633UF

 

Not a 5 hotel

31 Mar 2026
This is not a 5 star resort Rooms smell of damp beds are damp and rooms are dark so you need the light on all the time The only way to get a decent room is to pay for one that’s been refurbished and has no damp The food is average and not worthy of its 5 star rating However the staff are all lovely and work hard in this tired dated hotel Love Holidays needs to review this hotel Will not return or recommend

wantstogotoguatemala

Toronto, Ontario

Wish I was still there

28 Feb 2026
First I will start with the negatives. The main reason I picked this resort was because it looked like there would be lots of spider and howler monkeys. I was heartbroken to find the howler monkeys in cages on the roofs as they are being moved somewhere else, so while you could hear them sometimes, you could not see them. We did see a couple of spider monkeys the first day, one very close up, so thank goodness for that or I would have been very upset as we never saw any after that. So if you are coming for monkeys, you might be disappointed. My partner did get sick from something he ate one night, fortunately he was ok by the next day. Please if you are coming with children teach them how to use the buffet, I can’t count the number of times I saw kids pick up food with their fingers and then change their minds and put it back. No wonder people get sick. Gross. While I appreciate trying to conserve energy by having the lights turn off automatically when you leave the room, if someone leaves while the other person is in the bathroom, the one in the bathroom is left in the pitch dark. A bit of a problem. I was a bit worried that with the upcoming renovation they would not care anymore, but that was not the case at all. The hotel and room were better than I expected, beach was wonderful, pool was great, food was great, always lots of choice at the buffet, all the staff was very friendly and always smiled, it never felt like they were being fake. They were cleaning all the time, everything was always very clean including the beach/pool washrooms. All the animals were wonderful and a joy to see. Bed was huge and comfy. Room fridge always stocked and room cleaned everyday. This was one of our favourites trips, we loved it, did not want to leave, could have happily stayed another week. We would definitely return to this hotel.

kfremlin

Sault Ste. Marie, Northeastern Ontario, Ontario

Great resort!

28 Feb 2026
We stayed here for one week in February 2026, 2 adults and 3 teens (17-19). Overall fantastic resort. Rooms: we were in block 26 (just past the lobby/restaurants/theater). Rooms and bathrooms are spacious, beds comfortable, good a/c). Was very quiet. Nice short walk thru jungle path to pool/beach. Decor was dated but the resort is about to do a full reno so I imagine it will be updated. Pool: very large, never felt crowded. Did not use floaties (like many recommended) but others did. Lots of loungers, about 1/2 with shade. There is also a smaller pool that seems to be full shade all day long. Beach: lovely beach. All chairs have shade. Need to be down by 7 am or shortly thereafter if you want loungers in row closest to water. No issue with sargasium. They clean it up regularly. Peddlers (tours, souvenirs, etc) were not pushy. Sandy bottom in ocean. Was windy 2 days we were there, waves were fun but be careful of riptide. The other days it was more relaxing. They do watch for people claiming loungers and then abandoning it. Thet will remove belongings from loungers if it is abandoned for hours, which we appreciated. Restaurants: 5 a la carte restaurants but reservations only required at 2. We ate at all except the mexican one (it was closed the day we planned to go). Food was good at all of them. The Japanese one was the most fun/memorable as they put on a show cooking in front of you. The "steakhouse" is actually more Texas bbq, served family style. Buffets: 3 buffets. The one by the pool/beach is only open at lunch. There is also a snack bar next to it. Buffet food also very good with lots of variety. We never had to wait long anywhere (buffets, restaurants, bars, etc). Staff were very friendly. Loved the jungle setting and all the animals. We did not need bug spray (recommended by others). Highly recommend.

Getaway45733690703

Brooklyn, New York

not possible to have a first raw of chair on the beach

31 Jan 2026
I enjoy my stay. I been building 20 next to the beach. Room is outdated, but its ok, I didn't spent time in room, always find out something to do outside, and I'm a beach person. Beach is amazing, food is good. usually by 6:30 am I'm already on the beach, and I don't like that already on this time first raw of the chair already reserved. I see this every day for my 2 weeks stay, that beach employee reserved this chair and then people coming and giving some money to employee, and he is giving this chair to them. Not fair at all. Also, I don't like a lot of vendors on the beach trying to sell some stuff. But overall, I am enjoying my vacation and in April I'm going back

Tripadvisor Overview

Located directly in Playacar, about 3 km from Playa del Carmen and less than an hour from Tulum, Iberostar Waves Quetzal will leave you amazed with its facilities in the middle of the jungle, beautiful views of the Mexican Caribbean, and above all with its warm service. Iberostar is committed, among other initiatives, to preserving our environment by eliminating single-use plastics through its Wave of Change movement. This 5-star resort protects a fragment of tropical rainforest and, with the help of its biologists, takes care of the endemic fauna of the region.

More Hotel Information

To take into account

  • Non-smoking establishment

Cards accepted

  • American Express
  • MasterCard
  • Visa
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Room

Adults
(18+)
1
Children
(0-17)
0
Children's ages at time of return