Iberostar Selection Cancun

As a person that travels to Cancun multiple times per year, this has been by far my WORST EXPERIENCE at a resort ever! This is also my first negative review as a frequent traveler as I always try to attend good quality resorts and expect great service. This trip was a celebration for my promotion and ended in a nightmare. I chose this hotel because I’ve heard of the name Iberostar before and wanted to see what Cancun had to offer. I purchased one of the most expensive rooftop suites that comes with a “personal assistant.” I arrived 8/1 early evening and after settling in I noticed the rooftop furniture were all dirty with obvious makeup stains and requested them to be wiped down. I then went to the main buffet where I was seated by the waiter. While in the buffet getting food, the waiter came up to me and told me that he moved my seat because a couple arrived and he needed my table. He moved me to sit in the last table at the back of the restaurant near the cleaning supplies even though there were several empty tables & it was first come first serve. I asked the waiter if he was insinuating that I am less than because I was traveling alone & he stated it was his fault he forgot to seat the couple. I saw another table that was closer to my initial table and again was denied seating because another “couple” had the table. I asked the waiter where was the couple and he stated they were probably in the buffet which wasn’t true as I just left the buffet with no one in there. The “couple” never came and I asked if this was how the roof top guests were treated there and then immediately I was sat in the table requested. With this being the first day, despite my disappointment I tried to remain optimistic. The following day I had breakfast and went to the pool for a couple hrs. After leaving the pool an incident occurred with my belongings going missing. It wasn’t until I requested for the personal assistant to arrive that things were taken seriously, which seemed like a pattern there. The personal assistant Naomi told me that I would have to contact the police to see what took place. As a solo traveler, this became a traumatic experience and the entire rest of the day was revolved around this incident and the authorities. I wasn’t able to have lunch or dinner because of it which made over 15hrs with no meal. Room service overnight only had 2 options both items that I didn’t eat so I had to wait for breakfast. I was promised a video of what took place the following day and was urged to listen out to the phone. At this point I didn’t feel safe but due to the time of night, I was urged by my travel agent to just stay the night while they tried to get in contact with the hotel. The following day my travel agent notified me that the hotel customer care was rude with them and denied compensation. The day was spent in my room waiting on an update from management. After not hearing from anyone, at around 5pm, I reached out to the staff for an update. I was met by Mario and Yazmin the managers who were apologetic and I discussed what took place. They encouraged that I would get answers and video on what transpired within the hour. This was the first time I felt like the situation was finally being looked into. I want to highlight the lack of professionalism from the “personal assistant” Naomi. She is very unprofessional as a personal assistant/butler & I’m very disappointed in her service. Not once did I get an apology after the incident. The following 2days of my trip, not once did she check in on me say hello anything. She literally did not speak to me or assist with anything the entire last 2days. She would see me on the resort and ignore that I was there. Even at check out I had to carry my suitcase with me to breakfast while she stood there and watched. (See photo) I felt so alone. She did not offer to have my bags picked up from the room at checkout neither at breakfast while I waited for my ride. I get butler service whenever available when I travel and this by far was the worst with Naomi. I’d like to thank Yazmin, the manager who stepped in to keep me updated on what was going on. The highlight of my trip was Glendy the maid. She truly made me smile with how she cleaned the room and left me sweet notes and cute towel arrangements. She is clearly a person that loves her job. Unfortunately, on my last night Yazmin informed me that I will not be able to see the video revolving the incident without the authorities involvement again. So the last 2days of my trip completely revolved around this incident and was a complete total waste of money. At this time I’m currently waiting on compensation as this case is still ongoing and will update this review when there’s a resolution. I highly do not recommend Iberostar Coral Cancun for solo travelers. The rooftop experience is not worth it and outdated for the price. This resort is not solo travel friendly at all. For quality 5 star experience and great service try TRS hotel swim-up in Cancun for better price, amazing treatment, and amenities.

This was my second time staying at this resort, and unfortunately, the quality has noticeably declined. The rooms are outdated and in need of renovation—ours had smudges on the walls, a bathroom window that wouldn’t close completely, and even visible mold. Dining was also disappointing. The food was mediocre at best, and getting into the restaurants was a frustrating experience—you need to line up by 5:30 PM just to get a table. Customer service left much to be desired as well. The staff at the front desk were unhelpful and had an attitude when asked basic questions. The entertainment during the day was dull, and there weren’t many activities to choose from. Overall, the resort no longer offers good value. I’d recommend looking elsewhere unless you have very low expectations.

All in all this was a fantastic resort. We would return! The resort is exactly how described on line. Very picturesque! You arrive at the family friendly side of the resort. You are whisked away in a golf cart to the Coral (adults only). Greeted with a refreshing non-alcoholic beverage. Check in process was a bit slow as only 1 person was working. Some of our party rooms were not ready. Either way, they slap a bracelet on you and your able to start your vacation right away. They provide luggage storage. PRO's: - ALMOST Everything! - No room keys to have to lug around. Your Iberostar bracelet is your room key and give you access to the adult only side. - Staff was amazing. Special shout out to Luis and Santiago (swim up pool bar) and Jaime (lobby bar). They remembered your name and what you were drinking, had it ready before you even got to the bar. - Rooms super clean and comfy. Spacious. Oceanfront views for what seemed miles, We had a higher floor room. - Mini fridge in room was well stocked. We requested it to be filled with just Coke Zero and water. Done without any hesitation. - The beautiful infinity pool had daily activities; Beach and Pool Volleyball, Trivia, Pool Darts, Cornhole Tournaments. They also had water yoga and spin classes in the pool. All were well attended. - Food was good overall. The breakfast and lunch buffets had lots of traditional options, always the best fruit. Be sure to try the Mango Station! - The American Bistro was average. This is the only restaurant we felt the service was not as great as throughout the resort. No reservations needed. - The Hibachi restaurant; Each station seats 18, portions were smaller than expected for hibachi . Our chef was not the most personable. Reservations required. - The Italian restaurant - DO NOT SKIP IT!! CONS: - Only 1 very slow elevator. - The pillows were logs. HARD!! - Nightly entertainment needs some work. Very few options and if/when something was scheduled it was lack luster. - Constantly trying to get you to sign up for a timeshare presentation.