Iberostar Selection Paraiso Lindo

Hello Vianey, thank you for your excellent service at the Corner bar during the Montreal–Tampa Bay series.

We arrived April 17th 2026 for a 1 week stay. We took a private Transfer from Cancun airport to the resort with Canada Transfer, and they were fabulous, they were on time both ways and very polite, professional, and amazing drivers. It's worth the extra money to have private transportation, highly recommend. Upon arrival to the resort we were in awe, the beauty of the resort is outstanding! Pictures do not do it justice. We also loved the smell of the lobby, it was clean and very refreshing. We checked in, but we were early, and our room was not ready. Reception did try to upsell us to an upgraded room, but we politely declined as we already booked a near pool room. We had a couple of hours to wait for room, so we were given our bracelet ( which also was room key) nice touch, and were told to enjoy the resort and check back in at 3pm. We went for lunch at the buffet and was very impressed with the service and food options and taste. Very wide selection of food for every taste. You will definitely not go hungry here lol. The service was top notch at buffet. We walked around resort, and was amazed at the lushness and beautiful grounds, they really do an amazing job at keeping everything so beautiful, it's like a fantasy world. At 3pm we went back to Reception and our room was ready. We were given a room in building 53 top floor as requested. Our room over looked the pool. The room is nothing fancy, but everything worked, and it served it's purpose. I would like to just mention the one thing that we did not like or appreciate was at the Concierge, when they were explaining the layout of resort, they also tried to get us to sign up for the membership breakfast, when we politely declined, they kept pushing, and it was very annoying ( NO IS NO) that was a turn off. The resort is large, but once you figure out where everything is it really doesn't feel that big. There are 5 hotels within the complex Joia (Adults only), Maya ( Family friendly) Lindo this is where we stayed ( family friendly), and the 2 lower tiered resorts Beach and DelMar( stunning grounds very jungle like) Joia guests are allowed to use all the facilities, Maya is allowed to use all the facilities except Joia, Lindo can use all facilities except Joia and Maya , with the exception of 3 restaurants ( El Rancho ( Steakhouse), and Geshia ( Japanese) and Olivetti ( Italian) we went to only 2 the Steakhouse, and Japanese both delicious. We could of had the Italian but didn't feel the need. The beach is beautiful nice soft white sand, and plenty of shade and loungers on both beach and around pool. The seaweed was moderate but they did a fabulous job at cleaning it up each day, there is a nice boardwalk on the beach you can walk along the entire beach complex. We also loved that the beach as well as the resort itself was wheelchair accessible, for anyone in need. Please take a little time out of your holiday to checkout the Coral Lab located by the dive shop on beach, very wonderful fellow, the lab doesn't look like much but is such an important aspect of Iberostar's passion for sustainability. The fellow who runs the lab explains everything he does to help reconstruct the Coral reef in the ocean at the resort. It is an important element to the resort and ocean, so please check it out. We love Iberostar because of their commitment to the environment, and the zero use of plastic, they have filtered water stations throughout the resort so bring a usable water bottle, and usable straw if you need one. Wild life is plenty there but be aware, there are many many Coaties ( raccoon like) if you're eating by pool or on beach they will come right up to you and take your food right out of your hand, so please be aware of this. I recommend not eating by pool or beach, and please do not feed them, as there are signs all over asking to not to feed the animals. I can't get over how clean they keep the resort especially the many washrooms that are around the resort. We had no trouble getting loungers or reservations with restaurants, or walk up restaurants, but we were there in mid April, so I'm sure that's probably why. The staff there go above and beyond to make your stay pleasurable, even when you're walking they will drive by in their carts and ask if you would like a ride. There is a Mall that has food that is also inclusive to the guests, so please check it out. Best chuuros EVER over there!! The nightly shows were fun, if you're looking for a party resort this is not it, after the nightly shows everything is quiet, which we liked. Activities around the main pool were fabulous the animation teams were very engaging, and kept things fun in the day around pool. We had wonderful service from a particular waiter in the buffet, and we sat in his section each day, he knew what we drank and had it ready for us, he was very attentive and always a pleasure to speak with. BIG SHOUTOUT TO ARMANDO SALADO REYES!!!! WE LOVE AND MISS YOU, we also loved all the bellboys too, especially ANTHONY! We will 1000% be back because of these reasons #1 The staff are amazing folks, their so friendly, positive, and helpful in everyday. #2 The cleanliness and up keep of the resort is top notch! #3 The food is plentiful and delicious, high quality, and we're foodies lol. # 4 The resorts commitment to sustainability, cause that's an important element to our oceans and planet. Thank you Iberostar Parisio Lindo for welcoming us, and making us feel at home. This is our new home away from home!! See you soon!! Love from Ontario, Canada 🇨🇦 ❤️

Iberostar Selection Paraíso Lindo has, this time, proven to be an absolute disgrace to the hospitality industry, delivering a level of customer service that reflects poorly on both the brand and the reputation of Mexican hospitality. The experience started indifferently at the front desk during check-in, where we arrived and were never informed of the 12 PM checkout time. We received no reminder call, something standard at other Iberostar resorts and comparable properties. Instead, on our last day at 1:09 PM, I received a call from the front desk manager, Daphne, accusing us of “overstaying” and saying we needed to pay extra for using the room. Our return flight was at 9:20 PM and our scheduled airport pickup was at 5:55 PM. Since our return flight was late in the evening, and as I do not work in the hospitality industry, I explained the situation clearly. I stated that I had not been informed of the checkout time and that my family was spread across the property, with some at the beach and others at the buffet on opposite sides, with our room in between, so I needed time to clear the room. Daphne agreed over the phone to extend our checkout with no charge until 2 PM. However, her word later proved meaningless. By 2:00 PM we were ready, yet no one came to assist with our luggage. We had to call the front desk to arrange transport, and as a result, we reached the lobby at 2:20 PM. There, the situation escalated further. Daphne denied the agreement and continued speaking over me nonstop when I tried to remind her of our verbal agreement. She spoke over me without any regard for other guests present. She responded with condescension, even mocking me by saying, “As a person who travels, you should know resorts’ checkouts are at 12 PM.” I was trying to avoid going back and forth, as the situation was becoming increasingly offensive, yet she continued to threaten consequences if we did not pay the $15 charge, despite having agreed that there would be no charge in the first place. She had already made me run all over the resort to collect my family and honor our agreement within 50 minutes so we could return to the room, get ready, and check out by 2 PM. Since the conversation was going nowhere and had become more about dismissing me than the charge itself, I asked to speak to someone higher in the chain of command. She rudely and disrespectfully claimed she was the “higher power at the whole resort” and that there was no one else to escalate to. I believe people in such roles need to return to the fundamentals of customer service and Iberostar should be aware of the true behaviour of their management. When I raised concerns about her conduct and mentioned leaving a review regarding this experience, her response was dismissive. She said, “Go ahead, no problem, as long as you pay $15.” This was the first time I have ever heard such a response from someone in a management position. This interaction reflects a deeper issue in how this resort operates. A manager openly disregarding her own word, showing zero accountability, and inviting negative reviews speaks volumes about the culture. For a brand like Iberostar, this level of arrogance and lack of professionalism is unacceptable. Charging a family after promising otherwise and after poor service only reinforces the impression that guest experience is not a priority. I want to remind this resort that nowadays, in a highly competitive field such as hospitality, food and cleanliness are no longer differentiating factors, as we have moved beyond the basics. Customer service is what defines a company, and without it, they have nothing to be proud of. This resort’s customer service, Front Desk no less, shows a complete lack of integrity and accountability and is an embarrassment to the industry, especially when this type of managerial behaviour is clearly tolerated and accepted by the hotel. Very shameful for their brand.

Stayed here with my family for summer of 2025 and my wife and I got really sick. We are not certain if it was the food or the water (or both) but upon our arrival home, we were sick for several weeks as they were unable to determine what we had. It was finally determined we had parasites and had to take very strong antibiotics to get better. The resort is nice but not sure how much hygiene or care is given to the food or water. Family friend of ours stayed here a few months after us and same thing happened to them. Would not stay here again ever !