Iberostar Tucan All Inclusive in Riviera Maya, Mexico

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Ski Holidays

Ski Holidays

Where

From

When

Who

2 People, 1 room

Room 1

Adults

(18+)

Children

(0-17)

Children's ages at time of return

Add room

DONE

Total nights

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Mexico
Riviera Maya
Iberostar Tucan All Inclusive

1 / 36

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Overview
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Official Description

This resort sits on the beautiful Caribbean beach of Playacar along the Mayan Riviera. It consists of two separate hotels surrounded by a natural tropical ecosystem. Its proximity to the Yucatán Peninsula's wonderful fine sand beaches and crystal-clear waters makes this hotel have one of the best locations in the area. Guests will be able to admire flora and fauna whilst enjoying a peaceful and relaxing stay. The hotel is approximately 50 km away from Cancún International Airport. This resort offers a variety of entertainment options, the perfect destination for family holidays. The establishment offers continental breakfast daily and guests can dine in the on-site restaurant, which serves a variety of Steakhouse, Japanese and Mediterranean dishes. With an outdoor swimming pool, the property also has a tennis court. Each accommodation at the resort is outfitted in modern amenities, stylish decor, and gives maximum comfort. Rooms are complete with a private bathroom, while certain units also offer a seating area.

Amenities

Aqua fit
Jet ski
Diving
Windsurfing
Sailing
Canoeing
Table tennis
Aerobics
Fitness
Archery
Cycling / mountain biking
Volleyball
Beach volleyball
Billiards
Bocce
Golf
Tennis
Darts

Room Prices & Availability

Rooms

1 / 5

Single Standard

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

Bathroom
Ironing set
Wheelchair-accessible
Bathrobes
Smoke detector
Housekeeping
Toiletries
Tea and coffee making facilities
Wake-up service

* Some services shall be paid at the establishment

+ More

1 / 5

Double Promo Room

Facilities

Room size (sqm) : 35
Tea and coffee making facilities
Ironing set
Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe

* Some services shall be paid at the establishment

+ More

1 / 5

Junior Suite Junior Suite Ocean Front Beach Access

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

Direct dial telephone
Fan
Toiletries
TV
Room size (sqm) : 38
Slippers
Number of bedrooms : 1
Bathroom
Bathrobes

* Some services shall be paid at the establishment

+ More

1 / 5

Double Double Near Pool

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

Direct dial telephone
Ironing set
Room size (sqm) : 35
Smoke detector
Housekeeping
Tea and coffee making facilities
Toiletries
Wake-up service
Bathroom
Minibar

* Some services shall be paid at the establishment

+ More

1 / 4

Double Double

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

Minibar
Room size (sqm) : 35
Number of bedrooms : 1
Bathroom
Direct dial telephone
TV
Wake-up service
Toiletries
Smoke detector

* Some services shall be paid at the establishment

+ More

1 / 2

Junior Suite Sea View

Bedroom : Double bed 131-150 width (1 unit) or Sofa bed (1 unit)

Facilities

Minibar
Bathrobes
Ironing set
Smoke detector
Tea and coffee making facilities
Housekeeping
Toiletries
Wake-up service
Direct dial telephone
Number of bedrooms : 1

* Some services shall be paid at the establishment

+ More

1 / 6

Junior Suite Junior Suite

Bedroom : King-size bed 150-183 width (1 unit) or Sofa bed (2 units)

Facilities

Minibar
Room size (sqm) : 38
Ironing set
Smoke detector
Tea and coffee making facilities
Housekeeping
Toiletries
Wake-up service
Direct dial telephone

* Some services shall be paid at the establishment

+ More

1 / 4

Double Double Near Pool Superior

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

Tea and coffee making facilities
Smoke detector
Housekeeping
Ironing set
Minibar
Bathrobes
Bathroom
Wake-up service
Direct dial telephone

* Some services shall be paid at the establishment

+ More

1 / 2

Double Pool View

Bedroom : Double bed 131-150 width (1 unit)

Facilities

Toiletries
Bathroom
Room size (sqm) : 35
Minibar
Ironing set
Bathrobes
Smoke detector
Housekeeping
Tea and coffee making facilities

* Some services shall be paid at the establishment

+ More

1 / 4

Quadruple Standard

Bedroom : Double bed 131-150 width (2 units)

Facilities

Minibar
Bathroom
Ironing set
Smoke detector
Tea and coffee making facilities
Housekeeping
Toiletries
Wake-up service
Fan

* Some services shall be paid at the establishment

+ More

1 / 5

Family Room Two Bedroom Family

Living room : Double bed 131-150 width (1 unit)

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

Housekeeping
Ironing set
Minibar
Toiletries
Tea and coffee making facilities
Bathrobes
Smoke detector
Wake-up service
Direct dial telephone
Room size (sqm) : 70

* Some services shall be paid at the establishment

+ More

1 / 6

Junior Suite Junior Suite Ocean Front

Bedroom : Double bed 131-150 width (2 units)

Facilities

Direct dial telephone
Wake-up service
TV
Number of bedrooms : 1
Bathroom
Slippers
Room size (sqm) : 38
Minibar
Bathrobes

* Some services shall be paid at the establishment

+ More

1 / 5

Room Last Room Available

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

Bathroom
Minibar
Bathrobes
Room size (sqm) : 35
Ironing set
Housekeeping
Direct dial telephone
Wake-up service
Tea and coffee making facilities
Toiletries

* Some services shall be paid at the establishment

+ More

1 / 3

Junior Suite Ocean Front

Bedroom : Double bed 131-150 width (2 units) or King-size bed 150-183 width (1 unit)

Facilities

Room size (sqm) : 35
Wake-up service
Direct dial telephone
Bathroom
Number of bedrooms : 1
Minibar
Bathrobes
Ironing set
Housekeeping

* Some services shall be paid at the establishment

+ More

1 / 2

Junior Suite Sea View

Bedroom : Double bed 131-150 width (1 unit)

Facilities

Direct dial telephone
Wake-up service
Room size (sqm) : 37
Bathroom
Minibar
Bathrobes
Ironing set
Smoke detector
Tea and coffee making facilities

* Some services shall be paid at the establishment

+ More

Family Room Standard

Bedroom 2: Double bed 131-150 width (2 units)

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

Ironing set
Bathrobes
Minibar
Direct dial telephone
Toiletries
Smoke detector
Number of bedrooms : 2
Wake-up service
Tea and coffee making facilities

* Some services shall be paid at the establishment

+ More

Twin Pool View Two Double Beds

Facilities

Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe
Balcony

* Some services shall be paid at the establishment

+ More

Double Or Twin Superior

Facilities

Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe
Balcony

* Some services shall be paid at the establishment

+ More

Junior Suite Beach Front

Facilities

Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe
Balcony

* Some services shall be paid at the establishment

+ More

Double Superior Two Double Beds

Facilities

Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe
Balcony

* Some services shall be paid at the establishment

+ More

Suite Sea View

Facilities

Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe
Balcony

* Some services shall be paid at the establishment

+ More

Double Or Twin Superior Garden View

Facilities

Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe
Balcony

* Some services shall be paid at the establishment

+ More

Double Or Twin Standard

Facilities

Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe
Balcony

* Some services shall be paid at the establishment

+ More

Room Superior Pool View

Facilities

Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe
Balcony

* Some services shall be paid at the establishment

+ More

Quadruple Superior

Facilities

Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe
Balcony

* Some services shall be paid at the establishment

+ More

Junior Suite King Size Bed

Facilities

Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe
Balcony

* Some services shall be paid at the establishment

+ More

Junior Suite Standard

Facilities

Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe
Balcony

* Some services shall be paid at the establishment

+ More

Family Room Two Bedrooms

Facilities

Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe
Balcony

* Some services shall be paid at the establishment

+ More

Double King Size Bed

Facilities

Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe
Balcony

* Some services shall be paid at the establishment

+ More

Suite Standard

Facilities

Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe
Balcony

* Some services shall be paid at the establishment

+ More

Double Superior King Bed

Facilities

Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe
Balcony

* Some services shall be paid at the establishment

+ More

Double Standard

Facilities

Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe
Balcony

* Some services shall be paid at the establishment

+ More

Double With Double Bed

Facilities

Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe
Balcony

* Some services shall be paid at the establishment

+ More

Double With Views

Facilities

Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe
Balcony

* Some services shall be paid at the establishment

+ More

Room Run Of House

Facilities

Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe
Balcony

* Some services shall be paid at the establishment

+ More

Junior Suite Standard

Facilities

Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe
Balcony

* Some services shall be paid at the establishment

+ More

Suite Sea View King Bed

Facilities

Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe
Balcony

* Some services shall be paid at the establishment

+ More

Double Grand

Facilities

Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe
Balcony

* Some services shall be paid at the establishment

+ More

Double Two Double Beds

Facilities

Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe
Balcony

* Some services shall be paid at the establishment

+ More

Double Single Use Standard

Facilities

Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe
Balcony

* Some services shall be paid at the establishment

+ More

Double Pool View Two Double Beds

Facilities

Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe
Balcony

* Some services shall be paid at the establishment

+ More

Suite Ocean Front

Facilities

Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe
Balcony

* Some services shall be paid at the establishment

+ More

Double Economy

Facilities

Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe
Balcony

* Some services shall be paid at the establishment

+ More

Quadruple Two Double Beds

Facilities

Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe
Balcony

* Some services shall be paid at the establishment

+ More

Room Capacity 2

Facilities

Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe
Balcony

* Some services shall be paid at the establishment

+ More

Room Standard

Facilities

Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe
Balcony

* Some services shall be paid at the establishment

+ More

Single With Views

Facilities

Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe
Balcony

* Some services shall be paid at the establishment

+ More

Double Economy

Facilities

Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe
Balcony

* Some services shall be paid at the establishment

+ More

Room With Views

Facilities

Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe
Balcony

* Some services shall be paid at the establishment

+ More

Double Or Twin Superior Pool View

Facilities

Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe
Balcony

* Some services shall be paid at the establishment

+ More

Double Connecting Room

Facilities

Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe
Balcony

* Some services shall be paid at the establishment

+ More

Junior Suite Superior Sea View

Facilities

Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe
Balcony

* Some services shall be paid at the establishment

+ More

Junior Suite Superior

Facilities

Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe
Balcony

* Some services shall be paid at the establishment

+ More

Double With Balcony

Facilities

Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe
Balcony

* Some services shall be paid at the establishment

+ More

Double Two Bedrooms

Facilities

Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe
Balcony

* Some services shall be paid at the establishment

+ More

Statistics & Profile

Year of construction : 1997
Year of most recent renovation : 2001
Total number of rooms : 350
Annexe (s) : 10
Double rooms : 324
Junior suites : 24
Disability-friendly rooms : 2

Iberostar Tucan All Inclusive is booked in hotel categories: Business hotels, Hotels with spa, Sport hotels and Family hotels.

Facilities

Amenities and services

Wheelchair-accessible
Car park
24-hour reception
Check-in hour from 15:00:00 to 00:00:00
Check-out hour from 00:00:00 to 12:00:00
Late Check-out*
Mobile phone coverage
Wi-fi
Local and international calls
Car hire*
Transfer service*
Secure parking
Airport Shuttle*
Room service
Laundry service*
Launderette*
Medical service*
Babysitting service*
Multilingual staff
24-hour security
Smoke detector
Hotel safe*
Currency exchange facilities
Shop
Garden
Terrace
Concierge
Gym
Luggage room
Clothes dryer
Private beach area

Activities

Aqua fit
Jet ski*
Diving*
Windsurfing
Sailing
Canoeing
Table tennis
Aerobics
Fitness
Archery
Cycling / mountain biking*
Volleyball
Beach volleyball
Billiards
Bocce
Golf*
Tennis
Darts

Health and beauty

Sauna*
Steam bath*
Hot tub*
Turkish bath (hamam)*
Massage*
Spa treatments*
Hairdressing salon
Beauty salon*
Spa centre*

Business

Conference room : 6
Meeting room
Audio-visual equipment rental*

Restaurant service

Café
Bar
Restaurant : 5
Non-smoking area
Smoking area
Highchairs
Poolside snack bar
Banquet hall
Swim-up bar
Air conditioning in Restaurant

Entertainment

Outdoor freshwater pool : 4
Children’s swimming area : 1
Sun loungers
Parasols
Children playground
Kids’ club
Entertainment programme for adults
Entertainment programme for children
Theatre / auditorium
Game room

* Some services shall be paid at the establishment

Popular Room facilities

Shower
Hairdryer
Wi-fi
Cable TV
Alarm clock
Centrally regulated air conditioning
Safe
Balcony

Meals

Breakfast
Breakfast buffet
Continental breakfast
Hot breakfast
Early bird breakfast
Late riser breakfast
Buffet lunch
Brunch
Buffet dinner
À la carte dinner
All inclusive
Special dietary options
Picnic
Gluten-free meals
Vegetarian meal
Snacks

Tripadvisor Reviews

Tripadvisor traveller rating

11324 reviews

Traveller rating

Excellent

7721

Very good

2432

Average

723

Poor

254

Terrible

195

Rating summary

Location

Sleep Quality 4.3

Rooms

Service

Value

Cleanliness 4.6

Recent Tripadvisor reviews

MarcR2957

Best vacation ever

31 Aug 2025

My wife and I stayed 1 week at this resort and can’t wait to go back ! Everything was perfect, especially the staff who was always happy, smily, and helpful. The pool is amazing and the beach is so gorgeous you don’t want to get out of the water. The bedroom are old typical Mexican hotel rooms, but they are going to be refurbished next year so it is soon going to be up to date. All the restaurant had good food, the buffet has a lot of different type of food, it’s not perfect food but it’s satisfying for an all inclusive resort. The mediterraneo, the Japanese and the Italian are better but have less seats so you have to book in advance. We are really looking forward to come back soon !

Cruiser33884702780

Avoid this place unless you’re happy settling for mediocrity.

31 Aug 2025

The food? Bland, forgettable, cheap buffet slop dressed up like fine dining. Desserts taste like they were thrown together for a school canteen. Definitely not 5-star — at best a struggling 4-star with some greenery to distract you. Now for the scams. They push this so-called “resort credit” that’s basically worthless, and the photo racket is an insult. They take “included” pictures of you, then on your last day slap you with $20 a pop. I got hit with a $260 bill for 14 photos after they cornered me into picking them. Absolute scammy behavior. Room service? Doesn’t exist. It’s listed on the reception phone menu, but when you call, they shrug it off. My wife had sunstroke one night, and I literally went to FOUR restaurants begging for food to bring her. Not one helped. To make it worse, when I tried to sit down alone just to eat, they refused because I’d be “taking a table for four.” Are you kidding me? I paid for this. On the beach, you’re constantly harassed by guys pushing cocaine, cigars, and vapes, while staff look the other way. They don’t care, period. At night, some of the entertainment even had a nasty racial undertone — if you’re white and British, prepare to be laughed at or ignored, while they gush over Spanish/Portuguese guests. Classless. Everything here is overpriced, the vibe is cheap, and the service is lazy. I live in one of the most expensive cities in the world, and somehow this place manages to charge more while delivering less. Bottom line: Don’t waste your money. There are plenty of better resorts in Playacar that actually deliver 5-star service. I won’t be back, and neither should you.

C7592WLrickf

Was hoping for better

31 Aug 2025

Went on most likely my last family vacation due to medical issues, brought the whole family to a place I was amazed with 20 years ago, but was the biggest waste of money I have ever spent I wish the resort had put in their notes online that they are closing shortly to remodel, from the stink of cesspool (it's not the seaweed) to filthy moldy pillows, bugs in the room, no ac that worked to areas that just where patched up, to flooded rooms due duct tape hold bathroom sinks together totally ruined family vacation. I have stayed in many Iberostar resorts and could only praise those that I stayed in but based of this important vacation it will be my last. Trust me don't go to this resort

herbertd603

A SOLID 3 star resort ⭐️⭐️⭐️ on a good day.

31 Aug 2025

This resort does not reflect the “4.5” rating is has on tripadvisor. Its probably a solid 3 star resort. We on the fifth day of our vacation and were pretty much DONE with this place and disappointed. Keep in mind 3 of those days we spent doing exursions away from the hotel (which are great- xcaret, cozumel snorkeling, cenotes). However, just being at the hotel alone is bland and disappointing. If you are a young couple, i would not recommend this resort. Youd better off going to riu/riu palace. The only good thing here is the price we paid for 10 days which i think should’ve been $300-600 lower. Food: 10 days and they only gave us 3 visits (max) at the “a la carte restaurants”. The buffets are at best a little better than cuba level buffets with few more varieties. Activities: theres morning yoga, a tennis courts (which you could barely book a tennis court) due to the academy, gym, beach volleyball, generic pool activities, theatre shows (night/afternoon), karaoke. Beach: great beach but a bit of sargassum during our stay (understandable). However, it is swimmable, just depends on the day. Of course there are vendors who would approach you and mask what they are selling with “weed or coccaine”, but not as bad from the ones in Los cabos. Customer Service: 7.7/10 just a little over good but not the best. When checking in, Front reception forgot to give us our room number…. Wtf. He just gave us keys and told us to go to a general building. Like but which room!?!?! Rooms: needs upgrading!!! The rooms are from 1900’s with leaking bathroom ceilings and a comprised lock doors. Very outdated. Pool and bars: just one main pool and a few small ones. Keep in mind theres a puny bar pool that doesnt see the light of day. Its in a small shady spot away from the sun. If youre a vampire thats prolly the best spot to go chill, 2nd place would be under a rock.

Tripadvisor Overview

Iberostar Waves Tucán has a privileged location directly on Playacar beach, about 3 km from Playa del Carmen and less than an hour from Tulum. It is surrounded by majestic endemic flora and fauna of the region that will make you feel in the middle of the jungle while being just a few steps from the crystal clear waters of the Mexican Caribbean. Enjoy the flavors of Mexican and international cuisine in its a la carte restaurants, buffets and snack bars. Additionally, by implementing various initiatives, such as eliminating single-use plastics, this Resort is truly committed to preserving our environment through its Wave of Change movement. In this family resort, the little ones can also enjoy and explore their creativity in the fabulous Star Camp. With its beautiful landscapes, pools and service, we are sure that you will enjoy your vacation to the fullest.

More Hotel Information

To take into account

Non-smoking establishment

Cards accepted

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