I’ll try to keep this brief. The hotel is not a five star resort. It’s certainly nice, but did not meet minimum expectations. Positive praise. The food at the buffet was excellent. A bit chaotic at breakfast but lovely for lunch and dinner. The service at the buffet and ala carte restaurants was excellent. The rooms were nice, clean, & turned over quickly. Nicer rooms had fancier shampoos and soaps but the ones in our room were also nice. The pools were never too busy. Plenty of towels and the beach was gorgeous. Cabana service was excellent as well. Criticisms. Plenty. I had a horrible experience at the spa. Long story short w a lot of pressure from the spa salesman I booked TWO 80 min massages with a very talented therapist from Bali. I believe her name was Cadek. I had my first massage and She was incredible!! However, I went for my second, a woman, who spoke no English, directed me to undress and lay down & started the massage. I stopped her and through a translation app explained I request a specific therapist. She then went and brought a gentleman into the room while I was on the table undressed, to explain that Cadek wasn’t available. This was my last night at the resort and I already paid so I was given no other option but to proceed. The massage was NOT good, in fact I was left wondering if the woman was even professionally trained. She unable to communicate or take direction due to the language barrier which made it worse. Afterwards they knew I was upset so they offered me a facial but at this point it was 6pm, I had dinner reservations with friends and did not want to spend my last night of vacation alone. They offered no other compensation or explanation as to why they didn’t tell me of the issue prior to me complaining, undressed on the table. Second. The nail services are over priced and sub par. They do not use base coats or final coats and the quality is just not good. Third. Kids club is over hyped. The activities are very limited and the employees constantly said they would take no responsibility for the safety or protection of your children (which is unnerving, right?). Finally. 16+ pool had babies and children in it every day. There were plenty of chairs and space at other pools but no one seems to follow the rules or care when the rules were being broken. I probably would not return to this resort, but the biggest reason would be how uncomfortable and taken advantage of I felt at the spa.