Impiana Resort Chaweng Noi

We visited the Bar & Restaurant area frequently when visiting the beach. The staff were amazing (even when having to contend with an arrogant & obnoxious wannabe YouTuber that didn't like being told they couldn't use the facilities as they were not staying there), they really could not do enough for you. The prices are reasonable and the food lovely. If we visit Koh Samui again, I would return here, and possibly look at staying at the hotel/resort.

Do not be fooled by the beautiful pictures of the beach. The location is the only positive thing about this place, and it is used as bait to lure you into what can only be described as one of the worst hotel experiences available in Thailand. My stay was so appalling that I feel it is my duty to share the details. The single most shocking and unacceptable aspect of this hotel is the attitude of its staff. I have never encountered such a level of rudeness, aggression, and outright hostility in a place of hospitality. The staff, from the front desk to the groundskeepers, seem to operate under the bizarre and stressful assumption that every person on the property is an intruder who needs to be challenged. The worst offender is a specific staff member who patrols the beach area like a belligerent guard. He does not recognize the hotel's own guests. On multiple occasions, we were aggressively stopped and interrogated by him when simply trying to walk from our sunbed back towards our room. We witnessed him physically grab and shout at other people, treating them with utter contempt. It is unacceptable and creates a constant feeling of tension and anxiety. You are a paying guest, yet you are made to feel like a trespasser in your own resort. This behavior is not just unprofessional; it is menacing. The front desk staff are no better. They are arrogant, dismissive, and completely unhelpful. When we had issues with our room, they treated us as if we were an inconvenience. There is no "land of smiles" here, only cold stares and rude remarks. Deceptive Booking Practices and Financial Scams Our nightmare began at check-in. It seems to be a standard business practice for this hotel to engage in what I can only call a "bait-and-switch" scam. We, like many others who have reviewed this hotel, arrived to find that the room we had booked and paid for was "unavailable." Instead, they offered us a vastly inferior, dark, and noisy room right next to the main road. They then had the audacity to demand a significant extra payment to get a room that was even close to what we had originally booked. This is a deliberate, dishonest tactic. Furthermore, be very careful with your bill. We were charged for minibar items we never consumed, and when we disputed it, we were met with suspicion and rudeness. The hotel is completely dilapidated and disgustingly dirty. The photos online must have been taken decades ago. Our room was dark, smelled of mold and sewage, and the furniture was old, scratched, and falling apart. The air conditioner was extremely loud and barely functioned. There are large gaps in the old wooden doors, allowing insects and lizards to enter freely. The bathroom was a health hazard. There were old stains, rust on the fixtures, and a constant foul smell. The "cleaning" is superficial at best. In our entire stay, the bed linens were never changed. Towels are old and threadbare. We even saw reports from other guests of finding blood and urine stains in their rooms upon check-in. The hallways and common areas are filthy. There is zero soundproofing. You will hear everything from the loud traffic on the dangerous main road, and every single sound from your neighbors. It is impossible to get a peaceful night's sleep. The management of this hotel should be ashamed. They are running a property that is not only physically falling apart but is also staffed by people who are actively hostile towards guests. The beautiful beach is a trap. You will be overcharged, treated with disrespect, subjected to aggressive behavior, and forced to stay in a filthy, run-down room. Please, for your own sake, save your money and your sanity. Do not book a stay at the Impiana Resort Chaweng Noi. It will ruin your vacation. There are many other wonderful hotels in Koh Samui that will offer you the true Thai hospitality you are looking for. This place is the absolute opposite of that. AVOID!

We stayed at this hotel for a week. If I had the option to cancel, I would have canceled this hotel on the first night. The room we were given was dirty, especially the bathroom and toilet. We asked to change rooms because it was night time, but they said we could change rooms tomorrow at 12 noon. We changed rooms tomorrow, the only difference was the view of the garden and pool. The room was small and full of ants. Breakfast was ordinary and the restaurant was very warm. The location of the hotel was far from everything. The area around the hotel was dark and it took ten minutes to walk to the nearest 7-Eleven. The only attraction of the hotel was the garden and pool area.

Unfortunately booked to stay here for one week Absolutely nothing like the video of the hotel The beach is dirty ,the sea rough during our stay The rooms are basic and cleaning is extremely poor Bed sheets not changed once during our stay !! Lucky if you had clean towels daily I must add breakfast was good with plenty of variety Most of the staff were extremely pleasant with the exception of one particular female who sat on the reception desk,she was on this morning when we checked out ,she was extremely rude and very unhelpful not the typical Thai temperament. Pretty disillusioned with Koh samui there are a lot nicer islands We travelled with friends ,when they checked in told the room they had booked and paid for not available!!disastrous start Hence to say don’t waste your money here and do your research We will not be returning!!!!!!