Absolutely disappointing experience. The hotel is a mess from top to bottom. The food is downright garbage—mostly cheap, greasy, heavily processed junk, with mayonnaise-laden “salads” and an overload of low-quality, sugar-packed desserts. The so-called “waiters” are basically just plate carriers who can barely communicate in English or French—even by Dominican standards, it’s bad. As for the restaurants, don’t be fooled—they’re just a dressed-up version of the buffet. They serve you the same reheated food, only now you get to waste even more time sitting around and waiting for it. The “premium” check-in? What a joke. One poor soul is expected to check in dozens of people, so unless you enjoy standing in line dead tired after your trip, watching other guests sip drinks while you’re stuck sweating it out and watching the sun disappear, don’t bother. Rooms don’t even have a kettle or a half-decent coffee maker. You’re left begging for the world’s slowest coffee machine to heat up and give you a sip of what tastes like disappointment after an hour. The beach? Fine, sure. Seaweed every day but at least they clean it up. Still, beaches in La Romana are way better. Honestly, this place is just a trap to make you spend money, gain weight, and wreck your health. Save yourself the misery—avoid this hotel at all costs.